1997 DODGE GRAND CARAVAN Complaints

SERPENTINE BELT KEEPS COMING OFF EACH TIME THE VEHICLE GOES OVER A PUDDLE OF WATER. VEHICLE HAS TO BE TOWED EACH TIME WHEN THIS OCCURS. *AK

AUGUST 12, 2004 RE: DANGEROUS RUNAWAY-VEHICLE 1997 DODGE GRAND CARAVAN VIN [XXX] THIS IS TO DOCUMENT A VERY DANGEROUS SITUATION THAT OCCURRED ON JULY 22, 2004 WITH THE ABOVE VEHICLE. THE MINIVAN HAS BEEN VERY WELL MAINTAINED AND AT THE TIME OF THE INCIDENT HAD ABOUT 124,800 MILES ON IT. MY WIFE, [XXX], WAS DRIVING THE VEHICLE IN A NORTHWEST DIRECTION ON I-40 FROM WILMINGTON TO CHAPEL HILL . SHE WAS USING THE CRUISE CONTROL AND IS NOT CLEAR EXACTLY WHAT THE SITUATION WAS PRIOR TO THE INCIDENT ALTHOUGH IT IS LIKELY THAT SHE HAD ACCELERATED TO PASS ANOTHER VEHICLE. SUDDENLY THE CAR WAS GOING OVER 90 MPH AND WOULDNT STOP ALTHOUGH SHE USED THE BRAKES WITH ALL HER FORCE. SHE TURNED OFF THE IGNITION AND BRAKED TO A STOP ON THE SHOULDER, WITH THE BRAKES SMOKING AND IN FLAME. IN TRYING TO RESTART THE CAR, THE ENGINE SPEED TOOK OFF AND SHE SHUT IT DOWN AND CALLED AAA FOR A TOW. THE AAA SERVICE STATION MECHANIC DISCONNECTED THE CRUISE CONTROL CABLE FROM THE THROTTLE. THE CABLE WAS STUCK FAST AND HAD KEPT THE THROTTLE OPEN. WE WERE VERY FORTUNATE THAT MY WIFE HAD BEEN ABLE TO CONTROL THE VAN WITHOUT COLLIDING WITH ANOTHER VEHICLE OR RUNNING OFF THE ROAD BEFORE BRINGING IT TO A HALT. THE CABLE APPEARED TO HAVE A BROKEN STRAND THAT STUCK INTO THE OUTER SHEATH. IT IS ONLY ABOUT 20 INCHES LONG AND MAKES A 180 DEGREE U-TURN BETWEEN THE CRUISE CONTROL VACUUM SERVO AND THE THROTTLE. THAT DESIGN PLACES MORE STRESS ON THE CABLE THAN IF IT WERE A STRAIGHT RUN. THE DEFECTIVE CABLE IS AVAILABLE FOR EXAMINATION. I AM AN MIT GRADUATE MECHANICAL ENGINEER AND FORMER ASSISTANT DIRECTOR OF TECHNICAL OPERATIONS FOR CONSUMERS UNION AND I BELIEVE ACTION SHOULD BE TAKEN BY NHTSA TO ADDRESS THIS PROBLEM. CHRYSLER CORPORATION AND THE LOCAL DODGE DEALER DID NOT OFFER ME ANY REMEDY EXCEPT REPAIR AT MY OWN EXPENSE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

CONSUMER COMPLAINED THAT THE SERPENTINE BELT SLIPPED OFF INTERMITTENTLY WHEN DRIVING IN WET WEATHER OR ON WET ROAD CONDITION. IT APPEARED THAT WATER WAS GETTING UNDER THE ENGINE, AND CAUSING THE SERPENTINE BELT TO SLIP OFF THE PULLEY. DEALER AND MANUFACTURER WERE NOTIFIED. *AK

MY 1997 DODGE GRAND CARAVAN HAS BEEN A HEADACHE SINCE I GOT IT. RIGHT AFTER I GOT IT I HAD TO PAY $600 TO GET MY DASHBOARD FIXED BECAUSE ALL MY GAUGES QUIT COMPLETELY. NOW MY WINDSHIELD WIPERS WILL GO OFF BY THEMSELVES EVEN WHEN THEY ARE OFF. THIS HAPPENS WHEN I HIT THE BRAKES OR UNLOCK THE DOORS OR OPEN THE DRIVER SIDE DOOR. MY CHECK ENGINE LIGHT STAYS ON ALL THE TIME. WE HAVE IT PUT ON A TESTER AND THEY CANT FIND WHY ITS ON. THE REAR END RATTLES PRETTY BAD ALSO AND SOMETIMES THERE IS NO PICK UP AND GO.*AK

CONSUMER RECEIVED NHTSA RECALL 00V268000 CONCERNING FUEL LEAKAGE. CONSUMER TOOK THE VEHICLE TO THE DEALER FOR A ROUTINE CHECK UP, AND THE MECHANIC INFORMED THE CONSUMER THAT THE RECALL REPAIRS WERE DONE PROPERLY. ON MA 3, 2004 WHILE DRIVING, THE CONSUMER NOTICED THAT SMOKE WAS COMING FROM THE HOOD. SUDDENLY THE VEHICLE CAUGHT ON FIRE. CONSUMER EXTINGUISHED THE FIRE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, BUT DEALER WAS UNABLE TO RESOLVE THE PROBLEM. *AK WHILE BACKING OUT OF THE DRIVEWAY THE VEHICLE HESITATED AND WAS TURNED OFF. THE CONSUMER THEN TURNED ON THE VEHICLE BACK ON AGAIN RETURN BACK INTO THE DRIVEWAY WHEN THE SMOKE STARTED TO COME OUT OF THE ENGINE COMPARTMENT. THE MECHANICS IDENTIFIED THAT THE RUBBER BUSHINGS ON THE ORIGINAL FUEL RAIL. THE GAS LEAK WAS STILL PRESENT AND COMING FROM THE BUSHINGS. *SC THE VEHICLE WAS ORIGINALLY TAKEN TO THE DEALERSHIP FOR A ALTERNATOR PROBLEM. *JB

WHILE DRIVING AT 45 MPH AND APPLYING THE BRAKES. PEDAL WENT TO THE FLOOR, AND THERE WERE NO BRAKES . AS A RESULT, CONSUMER'S VEHICLE WAS INVOLVED IN A COLLISION. DEALER NOTIFIED. *AK

VEHICLE IS BEING RECALLED FOR A CLOCK SPRING FAILURE. HOWEVER, PARTS ARE CURRENTLY NOT AVAILABLE. *AK THE CRUISE WAS INOPERATIVE, THE AIR BAG LIGHT AND BRAKE LIGHT STAYED ON. RECALL#02V293000 AND RECALL#96V215000. *SC *JB

RECALL PROBLEMS WITH EXHAUST AND AIR BAGS. *MR THERE WAS NO BACK UP LIGHTS, HORN, OR CLOCKSPRING. *SC

WHILE DRIVING FRONT WINDSHIELD WIPERS CAME ON WITHOUT WARNING. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

THE WIPERS OCCASIONALLY COMES ON WHEN TURN SIGNAL IS ON. THE WIPERS CAME ON WHILE I WAS TURNING - CHANGING LANES AND PARTIALLY BLINDING MY VIEW OF THE ROAD. I ALMOST CRASHED WHILE MAKING THE TURN AND IN THE SAME TIME TRYING TO TURN OFF THE WIPER. SINCE THE WIPERS WENT ON WHEN THE WINDSHIELD IS DRY, IT CAUSES THE WIPERS TO STREAK LOUDLY AND SCRATCH THE GLASS. ALSO, THE WIPERS CROSSED EACH OTHER AND CAUSE IT TO SUDDENLY BACK AGAINST THE GLASS. LUCKILY, THE WIPERS DIDN'T SMASH THE WINDSHIELD. HAVING THE WIPERS TURN ON A DRY WINDSHIELD GLASS WHILE TURNING IS VERY DANGEROUS. WE WERE LUCKY THAT MY CHILDREN AND I WEREN'T HURT BY THIS INCIDENT. *JB