1997 DODGE GRAND CARAVAN Complaints

FAN BELT KEPT SLIDING OFF GOT BROKEN. *PH THIS PROBLEM WOULD OCCUR WHEN IT WOULD RAIN OR SNOW. THE PART WAS REPLACED FOUR TIMES. THE CRUISE CONTROL HAD BECOME INOPERATIVE AND THE AIR BAG LIGHT HAD COME ON. *SC

THE TRANSMISSION DOES NOT SHIFT GEARS IF THE AIR CONDITIONER IS ON. THE AIR CONDITIONER TURNED ALL THE WAY UP WILL BLOW OUT AIR AS IF IT WAS ON MID WAY. THE WIND SHIELD WIPERS COME ON WHEN THE TURN SIGNAL IS ACTIVATED, WHICH CAUSES ME TO BUY BLADES MORE OFTEN. THE BRAKES SEEM TO LOCK UP WHEN THE GROUND IS WET. YOU CAN HEAR METAL HITTING TOGETHER, AND THE CAR CONTINUES TO ROLL. MY SISTER-IN-LAW, AND ONE OF MY DAYCARE MOMS HAD THE SAME PROBLEM, BUT THEY WERE NOT AS LUCKY AS I WAS IT CAUSED THEM TO REAR END ANOTHER VEHICLE.

AT 91,000 MILES THE VEHICLE HAD A SUDDEN AND CATASTROPHIC TRANSMISSION FAILURE. GIVEN THE FACT THAT WE HAVE HAD A NUMBER OF NEIGHBORS & FRIENDS ALSO EXPERIENCE GRAND CARAVAN TRANSMISSION PROBLEMS IN 97 & 98 MODELS, THERE OBVIOUSLY IS A MAJOR DESIGN PROBLEM. I HAD OWNED A 1989 GRAND CARAVAN THAT HAD TWO TRANSMISSIONS REPLACED UNDER WARRANTY. I TOOK A CHANCE GOING BACK TO CHRYSLER AND LOST THE BET. WHILE CHRYSLER "CUSTOMER NO SERVICE" HAS TOLD ME "SIR, WHEN YOU SIGNED THE DOTTED LINE, YOU KNEW THE WARRANTY WAS 36,000 MILES", CLEARLY THE PUBLIC PERCEPTION IS THAT TRANSMISSIONS IN $30,000 AUTOMOBILES SHOULD LAST MORE THAN 90,000 MILES. WHILE CHRYSLER CAN HIDE BEHIND THE WARRANTY ALL THEY WANT, THEY CLEARLY ARE BREAKING WITH THE PUBLIC''S TRUST. THE FACT THAT CHRYSLER HAS HAD 100,000 MILE DRIVETRAIN WARRANTIES ON OTHER YEARS OF GRAND CARAVANS BESPEAKS TO THE LEVELS THAT THEY: 1. HAD TO GO TO GAIN PUBLIC TRUST 2. THE RECOGNITION THAT THEY MAY HAVE DESIGN PROBLEMS. LASTLY, AS I HAVE LEARNED, THEIR "CUSTOMER NO SERVICE" DEPARTMENT IS A VERY SHORT ONE WAY STREET. WHEN I CALLED, I DESCRIBED THE PROBLEM AND INQUIRED ABOUT THE PROCESS TO FILE A COMPLAINT. I WAS SHOCKED TO LEARN IN VERY SHORT ORDER THAT THE FIRST PERSON I TALKED TO WAS ALSO THE LAST PERSON THAT I WOULD TO TALK. HE QUICKLY MADE THE DECISION THE CHRYSLER WAS NOT INTERESTED IN HELPING IN ANY WAY AND THAT HIS DECISION WAS FINAL. THERE WAS NEVER ANY "I AM SORRY ABOUT THIS PROBLEM, BUT THERE IS NOT MUCH THAT I CAN DO". IT WAS "YOU KNEW WHAT YOU PURCHASED, AND I AM NOT GOING TO HELP YOU IN ANY WAY". IN FACT HE KEPT REMINDING ME HOW LONG WE SPOKE ON THE PHONE AND THAT I WAS WASTING MINE AND IMPLICITLY HIS TIME. ALL IN ALL A VERY POOR EXPERIENCE WITH A LOUSY PRODUCT AND NON-EXISTENT CUSTOMER SERVICE.

I AM DEEPLY CONCERNED THAT MY CHILDREN ARE NOT SAFE RIDING IN OUR MINI VAN. I HAVE THREE CHILDREN AND THE GEN3 BELTS ARE IN MY VAN. I WOULD LIKE TO SEE ALL VEHICLES WITH THESE SPECIFIC BELTS BE RECALLED AND SAFE VERSIONS INSTALLED. *CB

CONSUMER HAS NO DEFECT/ REQUEST TO BE ADDED TO MAILING LIST FOR GRACO A8462HAV CARSEAT. *MR *SC

1997 GRAND CARAVAN SPORT SERPENTINE BELT CAME OFF FIVE TIMES IN ONE YEAR, THE LATEST ON 12/30/03 WHEN DRIVING ON A RAINY DAY. EVERY TIME THE BELT GETS WET, IT FALLS OFF! *LA

WHILE DRIVING 45 MPH CONSUMER'S VEHICLE WAS HIT BY ANOTHER VEHICLE THAT CROSSED OVER THE MEDIAN. UPON IMPACT, PASSENGER'S SIDE AIR BAG DEPLOYED BUT THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY. DRIVER'S ANKLE WAS SHATTERED AND RECEIVED CONTUSIONS TO THE CHEST.*AK

SERPENTINE BELT COMES OFF WHEN VEHICLE HAS GONE THROUGH WATER, SNOW OR SLUSH CAUSING LOSS OF STEERING CONTROL, ELECTRICAL POWER, ENGINE COOLING; ALL OF WHICH MAY BE CAUSE OF OTHER PROBLEMS IF VEHICLE IS NOT IMMEDIATELY STOPPED AND TAKEN SOMEWHERE FOR THE BELT TO BE RE-INSTALLED. MANUFACTURER HAS IDENTIFIED PROBLEM AND A SOLUTION (TSB#070299, NHTSA#606159), WHICH IS ENGINEERING RELATED, YET DOES NOT RELEASE THIS AS A RECALL. IT WAS SERVICED 8/12/03 (BLOUIN) TO REPLACE THE ORIGINAL BELT, HAS HAD PROBLEM SINCE THAT REPLACEMENT YET MANUFACTURER DOES NOT ACKNOWLEDGE RESPONSIBILITY TO CORRECT THEIR ENGINERRING ERROR AT THEIR COST (LEE). REPAIR SHOULD BE A RECALL CONDITION TO REPAIR A SITUATION THAT CAN CAUSE FATALITIES IF IT OCCURRED UNDER HIGHWAY CONDITIONS.*AK

PARKING BRAKE REPEATEDLY FAILS TO HOLD, DESPITE MULTIPLE ATTEMPTS TO REPAIR, SOMETIMES FAILS IN ON POSITION CAUSING EXTENSIVE DAMAGE TO PARKING AND MAIN REAR BRAKE. CHYRSLER UNWILLING TO ADDRESS PROBLEM. *AK

VEHICLE HAS EXPERIENCED MULTIPLE ELECTRICAL PROBLEMS SINCE IT WAS PURCHASED THREE YEARS AGO: WINDSHIELD WIPERS COME ON BY THEMSELVES FOR NO REASON, CD PLAYER WORKS INTERMITTENTLY, INSTRUMENT PANEL GOES HAYWIRE AND WE LOSE THE GAUGES AND MILEAGE, POWER DOOR LOCKS WORK INTERMITTENTLY, KEYLESS ENTRY WORKS INTERMITTENTLY, AIR CONDITIONER ODOR AND FAN PROBLEMS, SOMETIMES COOL AIR SOMETIMES NOT AND THE LIST GOES ON. *LA