1999 DODGE GRAND CARAVAN Complaints

THE UPPER BALL JOINTS HAVE BEEN REPLACED THREE TIMES AND THE LOWER BALL JOINTS TWICE. THE CONSUMER IS NOT INCLUDED IN THE BALL JOINT RECALL 04V596000.*AK

I HAVE A 1999 DODGE GRAND CARAVAN. A BOLT THAT IS IN THE RACK AND PINION STEERING BAR CAME OUT WHILE DRIVING ON THE HIGHWAY. WE STOPPED AT A GAS STATION DRIVING SOUTH ON 95. WHEN WE STARTED DRIVING ON THE HIGHWAY AGAIN, I NOTICED THAT THE STEERING WHEEL WAS NOT IN ITS NORMAL POSITION WHEN DRIVING STRAIGHT DOWN THE ROAD. I WAS DRIVING STRAIGHT, BUT THE STEERING WHEEL, WHICH NORMALLY HAS THE REMOTE CONTROLS DIRECTLY IN FRONT OF THE DRIVER (CONTROLS ARE TO BE AT 3:00 ON THE RIGHT AND 9:00 ON THE LEFT), HAD SHIFTED TO ABOUT ALMOST 6:00 FOR THE RIGHT AND 12:00 FOR THE LEFT. I COULD STILL CONTROL THE VAN, SO I PULLED OFF ON THE NEXT EXIT. THE GARAGE MECHANIC CHECKED AND REALIZED THE BOLT UNDERNEATH HAD COME OFF. HE FOUND ANOTHER BOLT THE SAME SIZE AND PUT IT BACK IN. I ARRIVED AT MY DESTINATION IN FLORIDA THE NEXT DAY AND TOOK THE VAN TO A NTB STORE. THEY CHECKED OUT THE NEW BOLT AND THE ALIGNMENT OF THE VAN AND SAID EVERYTHING LOOKED OKAY. *AK

I HAVE A 1999 DODGE GRAND CARAVAN, VIN # [XXX] WITH 47,300 MILES. HERE LATELY IT WILL SHIFT ROUGH SOMETIMES AND I WOULD LIKE TO KNOW IF THERE IS A SERVICE BULLITTEN CONCERNING THIS SITUATION OR IF IT NEEDS TO BE SERVICED AND WHAT I SHOULD ADVISE THE SERVICE DEPARTMENT TO CHECK. I AM NOT SURE THEY SERVICE THE TRANSMISSION AT 25,000 MILES. AS A SERVICE AND TRAINING MANAGER FOR YORK I KNOW THE VALUE OF CORRECT SERVICE. THANKS. *AK UPDATED 07/24/2012 *JS

I HAD MY 1999 DODGE GRAND CARAVAN IN FOR REGULAR SERVICING AND THE MECHANIC NOTED THAT THERE WAS A SERIOUS RUST PROBLEM WITH THE LEFT FRONT STRUT TOWER. THE PERSON FROM THE SHOP WHO CALLED ME SUGGESTED THAT I TAKE IT TO A BODY SHOP TO BE EVALUATED AS SOON AS POSSIBLE. I DISCOVERED LATER THAT THE ACTUAL MECHANIC LOOKING AT THE PROBLEM WROTE: "RECOMMEND: GET NEW VEHICLE SOON!"THE NEXT DAY I TOOK IT TO A BODY SHOP AND THEY COULDN'T BELIEVE THAT A 1999 WOULD BE SO BADLY RUSTED AND QUOTED ME AN ESTIMATE OF $1300 TO REPLACE THE STRUT TOWER AND TAKE CARE OF THE RUST THAT HAD BEGUN TO EAT AT THE OTHER SIDE. NCE THEY HAD IT IN THE SHOP AND DISASSEMBLED, THEY CALLED TO SAY IT WOULD TAKE AN ADDITIONAL WEEK OF SERVICE SINCE THE LOCAL DODGE DEALERSHIP HAD ORDERED THE WRONG PART. THEY SAID THAT, BECAUSE THE DAMAGE WAS SO SEVERE, THEY WERE NOT COMFORTABLE REASSEMBLING THE VEHICLE FOR ME TO USE WHILE THEY WAITED FOR DELIVERY OF THE PART. I HAVE DONE SOME RESEARCH ONLINE AND HAVE DISCOVERED THAT THIS PROBLEM IS KNOWN AND WIDESPREAD. (COMPLAINT NUMBER 10090457 ALSO DOCUMENTS THIS ISSUE.) I AM SURPRISED THAT SOMEONE HAS NOT BEEN SERIOUSLY INJURED AS A RESULT OF THIS. MY VAN IS ONLY A 1999 AND THE STRUT TOWER WAS RUSTED NEARLY HALF WAY THROUGH. I HAD MY VAN IN FOR SERVICE MANY TIMES WITHIN THE LAST YEAR AND NO ONE HAD NOTICED THE PROBLEM. THERE ARE UNDOUBTEDLY INNUMBERABLE FAMILIES DRIVING AROUND IN A SERIOUSLY UNSAFE VEHICLE SIMPLY BECAUSE A RECALL HAS NOT BEEN ISSUED. IF THIS IS NOT A SERIOUS SAFETY ISSUE, IT DON'T KNOW WHAT IS.*AK

POSITIVE BATTERY CABLE SHORTED TO GROUND MELTING THE INSULATION ON THE CABLE AND NEARLY ALL INTERCONNECTED HARNESS WIRES. TOTAL ESTIMATE TO REPAIR AND REPLACED DAMAGED WIRES, STARTER, SENSORS, CONNECTORS, ETC: $3,000+. INVESTIGATION STILL ONGOING.. FAILURE RESULTED FROM DESIGN PLACEMENT OF POSITIVE CABLE IN PROXIMITY OF STRUT TOWER BOLT. BATTERY LOCATION FOR 1999 DODGE GRAND CARAVAN IS IMMEDIATELY IN FRONT OF STRUT ASSEMBLY. THIS CABLE DOES NOT INCLUDE ANY INSULATION SLEEVE (E.G., CONVOLUTED TUBING OR LOOM) AND IS THEREFORE SUSCEPTIBLE TO WEAR AND ABRASION FROM VIBRATIONS DURING DRIVING.*JB

THE PLANETARY SET FROM THE AUTOMATIC TRANSMISSION WAS DISCOVERED BROKEN BY THE DEALER AFTER THE VEHICLE WOULD NOT START. *AK HEADLIGHTS WERE TO DIM ON THE VEHICLE. *TC

WHILE DRIVING AT 75 MPH CONSUMER STRUCK A DEER AND THE AIR BAGS DID NOT DEPLOY.*AK *TC

WHILE CONSUMER WAS DRIVING APPROXIMATELY 30 MPH VEHICLE HAD TROUBLE SHIFTING GEARS. VEHICLE WAS THEN PULLED OVER ALONGSIDE THE ROAD. WHEN ATTEMPTING TO RESART THE ENGINE STEERING WHEEL LOCKED. IT WAS DETERMINED TO BE THE STEERING SENSOR.*AK

NHTSA RECALL 04V480000 CONCERNING AIR BAG CLOCK SPRING. VEHICLE WAS TAKEN TO THE DEALER FOR RECALL REPAIRS. HOWEVER, MECHANIC CHARGED $74.75 FOR THE REPLACEMENT OF THE CLOCK SPRING. *AK THE CONSUMER WANTED TO BE REIMBURST FOR THE AMOUT OF SERVICE . *TC

RECEIVED RECALL NOTICE FOR CLOCK SPRING. THE CRUISE CONTROL WAS INOPERATIVE AND THE RADIO CONTROLS WERE FUNCTIONING AS DESIGNED. THE CLOCK SPRING WAS NOT IN STOCK. *BF THE HORN WAS PROBLEMATIC AS WELL. RECALL#04V480000. *SC *JB