1996 DODGE GRAND CARAVAN Complaints

CHRYSLER'S IMPROPER ACTION ON AIR BAG RECALL #02V293000 . WHEN SYMPTOMS APPEARED 2 YEARS PRIOR TO THIS RECALL, THE DEALER REPLACED BOTH THE CLOCK SPRING AND AIR BAG, BASED ON CHRYSLER'S BEST SERVICE INFORMATION. AT THE TIME I COMPLAINED TO A REGIONAL SERVICE REPRESENTATIVE STATING THAT AIR BAGS RARELY GO BAD AND ONLY NEED TO BE REPLACED AFTER ACTIVATION. HE AGREED BY COMPENSATING HALF OF THE TOTAL REPAIR COST. LO AND BEHOLD THIS RECALL SHOWS UP IDENTIFYING THIS SAFETY ISSUE. I SUBMITTED THE PROPER PAPERWORK TO CHRYSLER TO PARTICIPATE IN THE RECALL AND THEY DENIED THE AIR BAG PORTION OF MY REPAIR STATING IT WAS NOT PART OF THE RECALL. I FEEL TOTAL CONSIDERATION SHOULD BE GIVEN TO THE ENTIRE REPAIR AS THIS WAS THEIR ORIGINAL SOLUTION TO THIS SAFETY ISSUE. I FELT MY HANDS WERE TIED AT THE TIME OF REPAIR BECAUSE I WANTED THE SAFETY OF HAVING THE AIR BAG FOR MY FAMILY AND WAS ACTUALLY AFRAID OF ACCIDENTAL DEPLOYMENT. YOU SHOULD DIRECT CHRYSLER TO PROVIDE FULL REMEDY QUALIFIED PARTICIPANTS IN THIS PROGRAM. DO NOT ALLOW THEM TO SHIRK THIS OBLIGATION.

DEALER HAS REPLACED 3 TIMES AUTOMATIC TRANSMISSION. CONSUMER STATES HAS TO BE REPLACE AGAIN THE TRANSMISSION, AND VEHICLE IS NOT ANY LONGER UNDER WARRANTY. *AK

THE BODY STRUCTURE WHICH HELD THE STRUT TO THE FRONT SUSPENSION WAS BADLY RUSTED. THE CONSUMER WAS TOLD IF HE DROVE OVER A RAILROAD TRACK, THE STRUT COULD GO COMPLETELY THROUGH THE BODY STRUCTURE IT'S CONNECTED TO AND HE COULD LOOSE CONTROL OF THE VEHICLE. PH *JB

THE CONSUMER REQUESTED REIMBURSEMENT FOR FUEL TANK REPLACEMENT.*MR. THE CONSUMER NOTICED A LEAK UNDER THE VAN, AND SEEING THE LEAK BECOME WORSE AFTER FILLING UP THE VEHICLE, THE CONSUMER DISCOVERED THE VAN WAS LEAKING GASOLINE. THE FUEL TANK WAS REPLACED. *TS *JB

THE CONSUMER STATED THE LEFT STRUT TOWER RUSTED THROUGH, WHICH INCREASED THE RISK OF A FRONT SUSPENSION DROP.*AK *TS *JB

VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP FOR AN ALIGNMENT. THE MECHANIC STATED THAT STRUTS AND SPRING TOWER ARE RUSTED, AND RECOMMENDED THAT CONSUMER TAKE THE VEHICLE TO THE DEALER. THE VEHICLE WAS TAKEN TO THE DEALER ON 7/7/2003.*AK

CAR TAKEN TO DEALERSHIP ON TWO OCCASIONS FOR FRONT END NOISE IN THE LAST 6 MONTHS. DEALERSHIP FAILED TO PROPERLY DIAGNOSE PROBLEM. UPSOLD OTHER SERVICE REPAIR WORK AS "NEEDED" BUT NOT RELATED TO FRONT END NOISE. VEHICLE TAKEN TO OUTSIDE SERVICE STATION FOR NOISE AND TOLD NEEDED STRUTS (PREVIOUSLY DONE EARLIER IN THE YEAR ALREADY) MECHANIC UNABLE TO PERFORM REPAIR DUE TO RUSTING OF BOTH FRONT STRUT TOWERS. VEHICLE BROUGHT BACK TO DEALER FOR FURTHER INQUIRY REGARDING RUST OF TOWERS. SERVICE MANAGER ACKNOWLEDGED PROBLEM WHEN I POINTED IT OUT. HE HAD NO EXPLANATION WHY HIS TECHNICIANS FAILED TO INDENTIFY ON PRIOR SERVICE VISITS. CHRYSLER CONTACTED AND WILLING TO OFFER GOODWILL OF 1/2 COST FOR BODY SHOP REPAIRS. NO LOANER CAR PROVIDED. WAITING FOR ADHESIVE NEEDED TO COMPLETE WORK, PARTS ORDERED 6/24/03, CAR LEFT WITH DEALERSHIP FOR 1 WEEK. NO REPAIR DONE, NO NOTIFICATION OF DELAY. CAR PICKED UP UNREPAIRED ON 7/1/03 AND FORCED TO NOW DRIVE AN UNSAFE VEHICLE UNTIL SUCH TIME THEY RECEIVE PARTS TO DO REPAIRS. UNABLE TO OBTAIN WHEREABOUTS OR SHIPPING INFO ON PARTS STILL NEEDED AS OF 7/7/03. *AK CONSUMER CALLED ON 7/21/2003 TO SAY THE VEHICLE HAS BEEN FIXED BY THE DEALER.

THERE IS A DEFECT WITH THE MULTI-FUNCTION SWITCH. THE WINDSHIELD WIPERS COME ON AND OFF WITHOUT TOUCHING THE SWITCH. *AK

CONSUMER WAS TRAVELING AT 50 TO 55 MPH, WHEN VEHICLE HIT A DEER. NONE OF THE AIRBAGS DEPLOYED, AND THE VEHICLE WAS TOTALLED. *AK

WINDSHIELD WIPERS STOP WORKING WITHOUT ANY INDICATION. VEHICLE WAS SERVICED, TECHNICIAN REPLACED BODY CONTROL MODULE. *AK