2013 DODGE GRAND CARAVAN Complaints

TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE ENGINE STALLED. ALL THE WARNING LIGHTS ILLUMINATED FOR A SECOND BEFORE THE FAILURE. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. THE VEHICLE WAS BACK TO NORMAL. THE VEHICLE WAS TAKEN TO THE NIELSEN DODGE CHRYSLER JEEP RAM DEALER LOCATED AT 175 NJ-10, EAST HANOVER, NJ 07936; (973) 884-2100 WHERE THE DEALER COULD NOT DIAGNOSE THE FAILURE. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S RESIDENCE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS IN THE DRIVE GEAR AT THE CONTACT'S DRIVE WAY THE ENGINE STALLED. ALL THE WARNING LIGHTS ILLUMINATED FOR A SECOND PRIOR TO THE FAILURE. THE MANUFACTURER WAS CONTACTED AT 800-992-1997 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER ASKED THE CONTACT TO TAKE THE VEHICLE TO ANOTHER DEALER. A CASE NUMBER 32337129 WAS PROVIDED. THE VEHICLE WAS TOWED TO THE DEALER PRECISION CHRYSLER JEEP DODGE RAM LOCATED AT 1341 NJ-23, BUTLER, NJ 07405; (973) 838-6808 WHERE THE VEHICLE WAS TESTED AND THE FAILURE DID NOT RECUR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,500.

TL* THE CONTACT OWNED A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER WAS DRIVING AT 45 MPH WHEN THE FRONT PASSENGER TIRE BLEW OUT CAUSING HER TO DRIVE UP A DIRT HILL FLYING 20 FEET IN THE AIR THAT LANDED THE VEHICLE UPSIDE DOWN. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER DID RECEIVE MEDICAL ATTENTION THAT REQUIRED HER TO BE MEDEVAC TO THE HOSPITAL, WHERE IT WAS DETERMINED THAT SHE FRACTURED HER T12 BONE LOCATED WITHIN HER BACK. IN ADDITION, THERE WAS TWO OTHER PASSENGERS ONE REFUSED TO RECEIVE MEDICAL ATTENTION. THE THIRD PASSENGER HOWEVER SUSTAINED UNDETAILED INJURIES OF A FRACTURED NOSE, FRACTURED BACK, AND SHATTERED HIP. THE VEHICLE WAS TOWED TO A LOCAL TOW YARD WHERE THE INSURANCE COMPANY WOULD REVIEW IT. THE INSURANCE COMPANY DECLARED THAT THE VEHICLE WAS DESTROYED. THE LOCAL DEALER (ANDERSON CHRYSLER DODGE JEEP RAM) WAS CONTACTED AT 928-764-5153 AND MADE AWARE OF THE FAILURE AND INFORMED THE OWNER TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS ALSO CONTACTED AND MADE AWARE OF THE FAILURE. THE MANUFACTURER SENT A FINAL LETTER THAT STATED AFTER THE INVESTIGATION THAT THE RATE OF DECELERATION TO ACTIVATE THE AIR BAG WAS NOT PRESENT, NO FURTHER ADDITIONAL ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. UPDATED 09/19/17 *BF ..UPDATED 09/25/17 *BF UPDATED 09/20/2017*JS ..UPDATED 09/21/17 *BF *JS *TR

TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. WHEN THE ENGINE WAS STARTED, THE ENTIRE INSTRUMENT PANEL FAILED TO WORK AND THE SCREEN WAS BLANK. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (HENKEL CHRYSLER JEEP DODGE LOCATED AT 1275 W DICKMAN RD, SPRINGFIELD, MI 49037; (800) 865-6185). THE DEALER DID NOT KNOW HOW TO REPAIR THE VEHICLE AND DEEMED IT UNSAFE TO DRIVE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

DRIVER ACTIVE HEADREST CONTROL CIRCUIT SHORT , I CALL CHRYSLER GROUP RECALL ASSISTANCE CENTER THEY APPROVE THE PARTS TO BE REPLACE BUT THE DEALER THEY WANT TO CHARGE ME IN THESE IS THE DEFECTIVE HEADREST CONTROL......

TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. JASPER JEEP OF JASPER, GEORGIA WAS MADE AWARE THE FAILURE AND IT WAS DETERMINED THAT THE TIPM MODULE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT HER GRANDSON CLOSED THE AUTOMATIC PASSENGER SIDE SLIDING DOOR WHILE THE CONTACT WAS LEANING THROUGH THE DOOR. THE DOOR FAILED TO RETRACT AND STRUCK THE CONTACT. THE CONTACT SUSTAINED BRUISING TO THE LEFT FOREARM THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SPOKE TO MULLANE MOTORS INC (6200 S TRANSIT RD, LOCKPORT, NY 14094) WHO ADVISED HER TO CALL NHTSA. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 07/13/17*LJ UPDATED 10/11/2017*JS

SATURDAY 27 MAY 2017, I WAS COMING BACK FROM A GRAND JUNCTION, IOWA CEMETERY VISIT NORTHWEST OF DES MOINES, IOWA AND DRIVING BACK ON A HIGHWAY DOING 64 IN A 65 MPH ZONE, FOLLOWING AN IOWA STATE TROOPER, AND THE BATTERY LIGHT CAME ON - MY MILEAGE AT THAT EXACT TIME WAS 45419. I DROVE TO MY SISTER-IN-LAW'S HOME IN URBANDALE, IOWA (I DROVE APPROX 11 MILES TO HER HOME AFTER THE LIGHT CAME ON) WHERE WE WERE STAYING OVER THE MEMORIAL DAY WEEKEND. THEN I DROVE TO AN O'REILLEY AUTO PARTS STORE. THEY CHECKED MY BATTERY, IT WAS OK, EXCEPT THAT IT WAS AT ABOUT 88%. THEY THEN CHECKED THE ALTERNATOR AND IT WAS NOT CHARGING THE BATTERY. THE TECHNICIAN SAID THAT I COULD DRIVE HOME TO HARLAN, IOWA, A 100 MILE TRIP IF THE BATTERY WERE CHARGED UP FULLY. I WENT BACK TO MY SISTER-IN-LAW'S HOME AND CALLED STEW HANSEN DODGE, WHERE I BOUGHT THIS VEHICLE ON 29 AUGUST 2013, AS A NEW VEHICLE WITH 18 MILES ON THE ODOMETER . I TOLD THE PERSON WHO ANSWERED THE PHONE THAT THE "ALTERNATOR" HAD ABRUPTLY STOPPED WORKING, AND ASKED IF I COULD BRING IT IN. IT WAS SATURDAY 27 MAY 2017 AT ABOUT 1 PM. THE SERVICE PERSON SAID THEY WERE OPEN UNTIL 3:30 PM BUT THEY ONLY DID OIL CHANGES ON WEEKENDS. I EXPLAINED MY SITUATION OF LIVING 100 MILES OUT OF DES MOINES, IOWA AND WAS CONCERNED ABOUT GETTING HOME WITH NO ALTERNATOR. SHE SAID SHE WAS SORRY BUT THEY COULDN'T HELP ME UNTIL NEXT WEEK TUESDAY. I WENT BACK TO MY SISTER-IN-LAW'S HOUSE, CHARGED THE BATTERY UP AND DROVE HOME BACK TO HARLAN, IOWA 100 MILES WEST ON MONDAY, 29 MAY 2017. MY MILEAGE NOW AT THIS TIME IS 45540. I DISCOVERED THAT THIS SAME ENGINE WITH THE SAME ALTERNATOR IN "SOME DODGE CHARGERS" HAS THE VERY SAME PROBLEM AND HAS BEEN RECALLED, BUT NO NOTIFICATIONS HAVE BEEN SENT TO OWNERS. I AM GOING TO TRY TO CALL CHRYSLER DODGE THIS MORNING TO INQUIRE IF MY ALTERNATOR IS RECALLED.

TL* THE CONTACT OWNED A 2013 DODGE GRAND CARAVAN. WHILE DRIVING 20 MPH, ANOTHER VEHICLE STRUCK THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE FRONT DRIVER'S SIDE AIR BAGS FAILED TO DEPLOY; HOWEVER, THE PASSENGER SIDE AIR BAGS DEPLOYED. THE CONTACT SUFFERED BRUISING AND KNEE PAIN. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE AND THE CONTACT'S INSURANCE COMPANY CONFIRMED THAT THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V283000 (ELECTRICAL SYSTEM, AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

MY FAMILY WAS LEAVING A CELEBRATION OF LIFE HER EIN ELK GROVE. AND WE WERE IN THE PARKING LOT OF PROJECT RIDE WHERE OUR VEHICLE WAS STATIONARY AT THE TIME OF MALFUNCTION. MY HUSBAND HAD LOADED THE STROLLER INTO THE TRUNK AND THE BABY INTO THE VAN. WHEN HE SHUT THE TRUNK, THE LIFT ARM ON THE THE PASSENGER SIDE ON THE VEHICLE POPPED OFF AND CLOSED BETWEEN THE GALAS AND THE VAN, CAUSING A HUGE BANG AND GLASS SHOOTING OUT EVERYWHERE AT MY HUSBAND AND EXPLODING INTO THE CAR WHERE MY BABY WAS REAR FACING AT THE TIME. IT CAUSED DAMAGE TO THE LIFT ARM, SHATTERED MY ENTIRE BACK WINDOW, AND DENTED THE BACK SIDE OF THE BODY. I WAS IN COMPLETE DISBELIEF THIS HAPPENED. LUCKILY TWO WOMEN WHERE WALKING BY AND SAW THE ENTIRE THING HAPPEN. ONE OF THEM WORKS FOR THE BAR AND TOLD ME THAT THIS SHOULD NEVER HAPPEN AND I NEEDED TO REPORT THIS TO YOU GUYS.

TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON SEVERAL OCCASIONS WHILE THE KEY WAS IN THE IGNITION. THE CONTACT ALSO NOTICED THAT THE ALL THE DOOR LOCKS WOULD MAKE A CLICKING SOUND AND THE LIGHTS WOULD FLASH. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.