1997 DODGE GRAND CARAVAN Complaints

WHEN WE TOWED OUR VEHICLE TO THE DEALER, THEY LOOKED AT IT FOR TWO DAYS AND REPORTED THAT THERE WAS NOTHING WRONG WITH OUR VEHICLE. WE URGED THEM TO INVESTIGATE A BIT FUTHER. TWO DAYS LATER THEY FOUND TRANSMISSION FLUID TO BE CONTAMINATED AND PUMP FAILURE. COST $1200, AND THAT TOO TO REBUILD THE TRANS, NOT NEW ONE. I CHECKED ON THE DAIMLERCHRYSLER WEB SITE ABOUT THE PROCEDURE IN SUCH A CASE, AND TRIED TO FOLLOW ALL THE STEPS THEY HAVE DESCRIBED THERE. IT TOOK ME MORE THAN THREE WEEKS TO CONTACT THE DISTRICT MANAGER; THEY WOULD NOT GIVE ME HIS DIRECT NUMBER. IN ALL, MY VEHICLE WAS AT THE DEALERSHIP FOR MORE THAN 6 WEEKS. WENT BACK AND FORTH WITH THE MANUFACTURER AND THE DEALER; I ENDED UP PAYING $600 BECAUSE I NEEDED THE VEHICLE BEFORE THE SUMMER WAS OVER. I HAVE NOT SETTLED IN ANY WAY. I RECEIVED EXTERMELY POOR SERVICE FROM THE DEALER, AND THE MANUFACTURER. *AK

AFTER EXTENSIVE RESEARCH I HAVE DETERMINED THAT THIS IS A HIGHLY COMMON PROBLEM WITH DODGE CARAVANS. WHEN THE CLOCK SPRING FAILS, THE AIRBAGS ARE PREVENTED FROM DEPLOYING IN A MAJOR ACCIDENT. IF CHRYSLER HAS INTENTIONALLY INSTALLED A FAULTY SAFETY DEVICE INTO THEIR VEHICLES, THEY SHOULD BE RESPONSIBLE FOR REPLACING IT, NOT THE CONSUMER. A CRITICAL SAFETY PART SHOULD NOT FAIL SO EARLY IN THE LIFE OF AN AUTOMOBILE. *AK

ABOUT TWO WEEKS AGO OUR 97 GRAND CARAVAN SE, 3.3L V6, 45,000 MILES DIED AT AN INTERSECTION AND WOULD NOT RESTART. WE HAD IT TOWED TO A DEALER THAT SUNDAY EVENING. ON TUESDAY I WAS TOLD THAT THE PROBLEM WAS A BLOWN HEAD GASKET ($700) AS TWO ADJACENT CLYINDERS WERE LOW ON PRESSURE. LATER THAT WEEK I WAS TOLD THAT THE HEAD GASKET WAS OK BUT THE CAMSHAFT WAS BROKEN ($1400). ON THURSDAY I WAS TOLD THAT THE CAMSHAFT BEARINGS WERE DAMAGED AND THAT I WOULD NEED TO EITHER PURCHASE A REBUILT SHORTBLOCK OR LONGBLOCK ($3,300/$3,800). I WENT TO THE DEALER TO VIEW MY ENGINE (NOW DISASSEMBLED ON A BENCH) AND THE CAMSHAFT WAS IN TWO PIECES. A CLEAN BREAK WITH NO BLUE COLOR ON EITHER THE CAMSHAFT NOR THE CAMSHAFT BEARINGS. I WAS TOLD BY THE DEALER THAT CAMSHAFT BEARINGS WERE ONLY SERVICED BY USING THE SHORTBOCK (I.E., THEY WANTED TO SELL ME THE WHOLE WORKS. FROM A HAYES MANUAL I PURCHASED I DISCOVERED THAT YOU COULD INDEED REPLACE THE CAMSHAFT BEARINGS (SEEMS LOGICAL AS CHRYSLER DOES REBUILD ENGINES FOR RESALE). HOWEVER I WAS TOLD THAT THE DEALER DID NOT DO THIS. I ASKED THEM TO FIND AN AUTOMOTIVE MACHINE SHOP THAT WOULD DO THIS. AFTER A COUPLE OF DAYS WITH NO CALL BACKS I FOUND A COUPLE OF MACHINE SHOPS THAT WOULD DO THE JOB FOR $35-$150. WHEN I TOLD THE SERVICE MANAGER THIS INFORMATION HE SAID THEY COULD GET THE CAMSHAFT BUT NOT THE BEARINGS. THE SERVICE MANAGER ASKED ME IF THE MACHINE SHOP COULD GET THE BEARINGS. THEIR BOOK SHOWED CAMSHAFT BEARINGS FOR MINI VANS UP TO 92 ONLY. THEY PROBED FURTHER AND DISCOVERED THE BEARINGS LISTED FOR THE 3.3L CARS WERE INDEED THE SAME PART NEEDED FOR THE 3.3L CARAVAN. NEXT WEEK I HOPE TO BE BACK ON THE ROAD FOR A LOT LESS $$$ THAN THE OPTIONS THAT WERE PRESENTED TO ME.... STILL NOT SATISFIED AS TO THE REASON FOR THE BREAKAGE. IT WASN'T OIL STARVATION AS THE OIL PORTS ON THE CAMSHAFT BEARINGS WERE STILL IN ALIGNMENT. THE OIL PUMP IS ALSO STILL WORKING. IT LOOKS LIKE THE CAMSHAFT HAD AN UNDETECTED FLAW AT THE TIME OF MANUFACTURE. MY FIRST ATTEMPT.

WILL INTERMITTENTLY OPERATE WHEN IN "OFF" POSITION DURING DRIVING AND BRAKING CONDITIONS. FIRST NOTICED WHEN VEHICLE WAS ABOUT 2-3 MONTHS OLD. FREQUENCY IS INCREASING.*AK

PART 4612894AC TENSIONER CAUSED THE FAILURE OF PART 4861322 BELT-DRV WITH A/C. THE FIRST OCCURRENCE, 10/98, RESULTED IN THE CAR COMING TO A DEAD HALT. HAD THIS OCCURRED A FEW MINUTES EARLIER, WHILE ON THE TOLLWAY, I WOULD NOT BE HERE TO WRITE ABOUT THIS. SINCE THEN, THE BATTERY FAILED 1/10/2000 (POSSIBLY RELATED) AND THE TENSIONER/BELT FAILED SOON AFTER, RESULTING IN WATER PUMP FAILURE. THE TENSIONER, BELT AND PUMP WERE REPLACED. A COWORKER ADVISED ME THAT HIS TENSIONER HAS FAILED 4 TIMES - APPROX. EVERY 15,000 MILES. MY OCCURENCES HAVE HAPPENED WITHIN SIMILAR TIMESPANS. I HAVE NO CONFIDENCE IN THE VEHICLE, AS I DREAD THE FAILURE OF THE TENSIONER WHILE ON MY DAILY COMMUTE TO WORK AT EXPRESSWAY SPEEDS. A SUDDEN STOP WITH THE FAILURE OF THE BELT IS EXTREMELY HAZARDOUS.

WHILE TRAVELING UP THE INTERSTATE EXPERIENCED SUDDEN TRANSMISION SLIPPAGE,AND ENGINE CHECK LIGHT CAME ON.AFTER MANUEVERING TO THE SHOULDER OF THE ROAD I CHECKED THE TRANSMISION FLUID LEVEL WHICH WAS GOOD AND ALSO CHECKED THE DIAGNOSTIC TROUBLE CODE(MIL CODE 45).TRIED TO START OFF AND THE TRANSISSION SLIPPED VERY BAD BUT FINALLY STAYED IN SECOND GEAR ALLOWING ME TO RETURN HOME.I UNDERSTAND THAT THIS IS NOT AN ISOLATED ISSUE,THERE HAVE BEEN MANY DODGE CARAVAN OWNERS WHO HAVE EXPERIENCED SIMILAR TRANSMISSION PROBLEMS. I AM CURRENTLY TRYING TO SEE IF THIS IS A CURRENT RECALL ISSUE OR IF THERE ARE ANY PARTICULAR STEPS THAT I COULD TAKE TO TRY TO HELP IT BECOME A RECALL ISSUE. *AK

FRONT WINDSHIELD WIPERS ARE ACTIVATED WITH ALMOST EVERY LEFT TURN WHERE THE INDICATOR IS USED TO SIGNAL THE TURN. IN MOST CASES, THE WIPERS HAVE TO BE TURNED ON AND OFF BEFORE THEY WILL STOP. SITUATION IS DETERIORATING WITH TIME. *AK

REAR SEAT BELT RETRACTOR DOESN'T WORK PROPERLY. IT WON'T GIVE ANY SLACK, IT GETS TIGHTER AND TIGHTER. IF CONSUMER HAD TO GET OUT IN AN EMERGENCY IT WOULD BE IMPOSSIBLE TO GET SEAT BELT UNLOOSENED. *AK

TRANSMISSION WENT INTO LIMP MODE AT 45 MPH AND THE THIRD GEAR WENT OUT. HAVE HAD NO PREVIOUS PROBLEMS WITH THE TRANSMISSION. HAVE CONTACTED BOTH THE DEALER AND THE MANUFACTURE AND THEY HAVE SAID THERE IS NOTHING THEY CAN DO TO HELP WITH PAYING FOR THE REPAIR. THEY SITE THE VAN IS PASS THE WARRANTY.*AK

ENGINE COOLING FAN FAILED TO OPERATE WHILE TRAVELING, CAUSING VEHICLE TO OVERHEAT. DEALER NOTIFIED, AND REPLACEMENTS/REPAIRS DONE AT CONSUMER'S COST. RECALL FOR THE 96 MODEL FOR THE SAME PROBLEM. *AK *ML