2011 DODGE JOURNEY Complaints

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE IN PARK, THE DRIVER SIDE SRS ON THE HEAD REST INADVERTENTLY DEPLOYED. AS A RESULT, THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER SENT AN INSPECTOR TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 99,000.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE, ENGINE COOLING); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE REAR OF THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE DRIVETRAIN AND SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED AND WAS ABLE TO BE RESTARTED. THIS WAS A RECURRING FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT WAS UNABLE TO REMEMBER WHAT THE TECHNICIAN STATED WAS THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.

WHEN DRIVING THIS VEHICLE AT HIGHWAY SPEEDS, WHEN YOU HAVE TO PUSH THE BRAKES THERE WAS A PRETTY SEVERE VIBRATION. THE VIBRATION AT TIMES WAS ALMOST BAD ENOUGH TO MAKE YOU LOSE CONTROL DEPENDING ON SPEED AND HOW HARD YOU HAVE TO APPLY THE BRAKES. WHEN I ASKED THE DEALERSHIP ABOUT THIS ON MORE THAN ONE OCCASION THEY TOLD ME THAT THIS WAS A KNOWN PROBLEM WITH 2009 - 2011 MODEL YEARS BUT THERE WAS NO RECALL. THEN AT 37,000 MILES I HAD TO TAKE MY CAR IN FOR BRAKE NOISE AND THEY TOLD ME THAT ALL OF MY BRAKES WERE BAD AND THAT THE ROTORS WERE WORN UNEVENLY AND NEEDED REPLACED. I SAID THERE IS NO WAY THAT A 37,000 MILE CAR SHOULD HAVE THAT BAD OF BRAKES AND I REMINDED THEM OF THE PREVIOUS COMPLAINTS. IT DID NO GOOD AND I HAD TO PAY $700. IF YOU READ ONLINE THERE ARE MANY COMPLAINTS LIKE MINE AND WITH THE ISSUE BEING SOMETHING AS IMPORTANT AS BRAKES, THIS SHOULD BE TAKEN SERIOUSLY.

TODAY 8-24-15 MY 2011 DODGE JOURNEY SHUT OFF AS I WAS DRIVING DOWN A ROAD. THERE WAS NO PRIOR INDICATION THE CAR ALL OF THE SUDDEN WOULD NOT STEER , BRAKE OR DO ANYTHING . THE ELECTRIC WAS STILL ON BUT THE CAR COMPLETELY SHUT OFF . I HAD TO USE ALL MY STRENGTH TO MANEUVER IT OFF THE ROAD AND WAIT FOR IT TO SLOW DOWN . MY CHILD WAS IN THE CAR . THIS IS THE SECOND INCIDENT THIS HAS HAPPENED - 1ST BEING IN MARCH 2015. BOTH HAVE BEEN REPORTED TO CHRYSLER . BOTH TIMES I HAVE BROUGHT TO MY LOCAL MECHANIC AND IT WAS SET UP FOR COMPUTERIZED DIAGNOSTIC TESTING AND BOTH TIME THREW NO ERROR CODES. MY MECHANIC BELIEVES IT IS AN ISSUE WITH THE WIN MODULE OR SOMETHING THAT IS MAKING THE CAR IGNITION FAULTY AND TURNING TO ACCESSORY MODE . IT IS UNSAFE TO DRIVE AND I HAVE CONTACTED CHRYSLER BECAUSE THEY NEED TO STAND BEHIND THEIR PRODUCT . THEY ARE UNWILLING TO MAKE IT A PRIORITY AND HAVE NOT OFFERED A RESOLUTION . JUST A NOTE , THE 2009 AND 2010 VERSION OF THIS VEHICLE HAVE BEEN RECALLED FOR SAME ISSUE . I HAVE SET UP APPT TO HAVE IT DIAGNOSED BY CHRYSLER SERVICE CENTER AS THEY HAVE INDICATED -HOWEVER , THE ONLY TIME THEY COULD FIT ME IN WAS A FULL WEEK AWAY . SO NOW I WAIT BECAUSE THEY FEEL THAT MY CAR IS SAFE ? AND HAVEN'T EVEN OFFERED A RENTAL ?!

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY HUSBAND WAS DRIVING THE CAR WHEN ALL OF A SUDDEN THE RADIO, ALL THE LIGHTS INSIDE, THE DASHBOARD, AND EVERYTHING JUST STOPPED BUT THE CAR WAS STILL RUNNING. HE HAD TO PULL OVER, TURN OFF THE ENGINE AND THEN RESTART IT FOR THINGS TO TURN BACK ON. A FEW DAYS LATER I WAS DRIVING AND ALL THE LIGHTS INSIDE THE CAR TURNED ON SIMULTANEOUSLY FOR NO REASON. THIS HAPPENED A FEW TIMES DURING THE SHORT DRIVE. HASN'T HAPPENED SINCE BUT MECHANIC ASKED ME TO CALL DODGE TO CHECK ON RECALL. NO RECALL WHEN I CALLED DODGE BUT OTHERS HAVE NOTICED SIMILAR INCIDENTS WITH THEIR DODGE JOURNEYS.

IT HAS BEEN ABOUT A MONTH SINCE MY 2011 DODGE JOURNEY HAD BEGUN TO SHUT OFF WITHOUT WARNING WHILE I WAS DRIVING, AND WITH NYC TRAFFIC IN THE CITY IT BECAME DANGEROUS FOR ME TO DRIVE. I TOOK IT TO MY OWN MECHANIC WHO SAID IT COULD ONLY BE RESOLVED BY THE DEALERSHIP SINCE IT MAY BE AN ELECTRICAL ISSUE WITH THE CAR'S COMPUTER THAT ONLY THE SERVICE SHOP AT THE DEALERSHIP HAS THE TOOLS TO FIX. I AM NOT DRIVING FASTER THAN 30 MPH WHEN IT HAPPENS, I'M UNABLE TO BRAKE AND THE CAR SHUTS OFF AUTOMATICALLY. I HAVE BEGUN TO USE THE EMERGENCY BRAKE, BUT IF THERE IS A CAR THAT IS TOO CLOSE, IN FRONT OR BEHIND ME, I CAN GET INTO AN ACCIDENT. THANKFULLY, I HAVE ALWAYS BEEN BY THE SHOULDER ON THE HIGHWAY AND AM ABLE TO PULL OVER.

AFTER REMOVING THE CARTRIDGE STYLE OIL FILTER FROM THE ASSEMBLY, A SPRING AND BROKEN PLASTIC PIECES FLEW OUT OF THE ASSEMBLY. THIS OCCURRED AROUND 50,000 MILES. VEHICLE WAS COVERED UNDER CERTIFIED USED CAR WARRANTY PROVIDED BY DODGE. APPEARS TO BE A COMMON PROBLEM AND THE PART HAS SINCE BEEN UPDATED ON NEW VEHICLES.