2009 DODGE JOURNEY Complaints

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CO SENSOR, THE BATTERY, AND THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 63,500.

AT ANY GIVEN TIME MY CALL WILL NOT RESTART. I WILL PARK IT AFTER 1 HOUR OF DRIVING OR 5 MINUTES OF DRIVING AND NEVER KNOW IF IT WILL RESTART. I CALLED DODGE AND THEY SAY THEY KNOW NOTHING ABOUT THIS. HOW CAN THIS BE WHEN THE WEB SITES ARE FILLED WITH THE SAME COMPLAINTS. I DO NOT HAVE THE MONEY TO START RANDOMLY REPLACE PARTS. WHY WILL DODGE NOT STAND BEHIND THERE PRODUCT? *TR

AFTER OWNING MY CAR (AUGUST 2009), I TURNED THE KEY... IT CLICKED ONCE BUT, IT DID NOT START. I WAITED A FEW SECONDS AND TRIED TO START IT AGAIN. THIS TIME, IT STARTED. I REMEMBER MENTIONING THIS WHEN I WENT TO THE SEMINAR FOR NEW CAR OWNERS GIVEN BY THE SERVICE DEPARTMENT AT THE DEALERSHIP; BUT THEY SAID, "IT WAS JUST A GLITCH". BUT, SINCE THEN, IT HAS HAPPENED INTERMITTENTLY. HOWEVER, LATELY, IT HAPPENS MORE FREQUENTLY, INCLUDING FIVE TIMES WITHIN THE PAST WEEK (MONDAY, JUNE 9 - 13, 2014). SPECIFICALLY, ON WEDNESDAY 09/11/2014, IT HAPPENED AS USUAL. HOWEVER, THIS TIME IT TOOK ABOUT 15 MINUTES AND SEVERAL TRIES (TURNING THE KEY) BEFORE THE ENGINE FINALLY STARTED. THIS IS UNACCEPTABLE. I CANNOT BELIEVE THIS IS "JUST A GLITCH" AS I WAS TOLD BY THE DEALERSHIP'S SERVICE DEPARTMENT PERSONNEL APPROXIMATELY FIVE YEARS AGO. PLEASE RESPOND AS I WONDER IF THIS IS A RECALL ISSUE? IF SO, WHY HAVEN'T I BEEN NOTIFIED (I PURCHASED THE EXTENDED WARRANTY). RECENTLY, A FRIEND WHO ALSO OWNS A 2009 DODGE JOURNEY WARNED ME THAT HIS CAR DID THE SAME UNTIL ONE DAY, IT JUST STOPPED WORKING PERIOD. I SINCERELY HOPE YOU CAN HELP ME WITH THIS ISSUE. THANK YOU. *TR UPDATED 12/19/2014 *JS

2009 DODGE JOURNEY. HAS AN INTERMITTENT STARTING ISSUE. CAR WILL GO WEEKS, EVEN MONTHS WITHOUT ANY PROBLEMS. THEN IT WILL FAIL TO OPERATE THE STARTER MOTOR. IF IT SITS FOR A FEW MINUTES OF HOURS, THE CAR WILL EVENTUALLY START. TAKEN TO LOCAL AUTO REPAIR CENTER. TESTED BATTERY, ALTERNATOR, AND ELECTRICAL SYSTEM, WITH NO APPARENT REASON FOR THE PROBLEM. PLEASE NOTIFY AUTO MAKER OF THIS SITUATION. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE PROBLEM RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER CONTROL MODULE WAS DEFECTIVE. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT WAS MADE AWARE OF A RECALL NOTIFICATION UNDER NHTSA CAMPAIGN ID NUMBER 08V528000 (POWER TRAIN). HOWEVER, THE VIN WAS NOT INCLUDED ON THE RECALL.THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.

I PURCHASED THIS 2009 JOURNEY IN 11/2013 WITH 51000 MILES. IT RANDOMLY WILL NOT START. AT FIRST I THOUGHT IT WAS A SIMPLE PROBLEM; NOW I AM FINDING OUT THAT IS A PROBLEM WELL KNOWN TO CHRYSLER AND HAS NOT BEEN ADDRESSED IN THE 2009 VEHICLES. THIS IS A SERIOUS FAILURE ON CHRYSLER'S PART TO FULFILL THEIR OBLIGATION TO ADDRESS SAFETY ISSUES ON THEIR VEHICLES WHICH LEAVES THE PUBLIC AT RISK. I HAVE PUT OVER $1200 INTO THE REPAIR ON THIS VEHICLE AND THE PROBLEM PERSISTS. I HAVE A NEW BATTERY, A NEW STARTER, AND A NEW WIN MODULE AND I HAVE THE SAME ISSUE.THE CAR WILL RANDOMLY NOT START; I STARTED RESEARCHING THIS PROBLEM ON THE INTERNET AND FOUND THAT THERE ARE A LOT OF COMPLAINTS ABOUT 2009 JOURNEY OWNERS AND THAT THE WIN MODULE WAS RECALLED ON THE 2010 JOURNEYS BECAUSE OF THE SAME ISSUE ? YET CHRYSLER HAS FAILED TO RESPOND TO THE ISSUE WITH THE 2009 VEHICLES. WHY IS THIS ACCEPTABLE ??? I UNDERSTAND FROM THE CHRYSLER TECHNICIAN WHO REPLACED THE WIN MODULE THAT HE REPLACES SO MANY OF THESE MODULES THAT THEY SENDS OUT PRE-PACKAGED REPLACEMENT KITS FOR THE INSTALLERS TO USE.IN EARLY MAY I CONTACTED THE CUSTOMER SERVICE / DEPARTMENT AT CHRYSLER (1-800-853-1403). I SPOKE WITH [XXX] WHO PULLED UP THE VIN AND CONFIRMED THAT I AM THE OWNER OF THE CAR.WHEN I EXPLAINED THAT I HAD A NEW BATTERY AND A NEW STARTER AND BELIEVED THAT I NEEDED A WIN MODULE HE ASKED ME WHY I DID NOT USE THE EXTENDED WARRANTY ON THE CAR; I TOLD HIM THAT I AM NOT THE ORIGINAL OWNER AND HE SAID I HAD THE WARRANTY COVERAGE UNTIL 5/23/14 UNDER CONTRACT 36410717 ACCORDING TO YOUR SYSTEM. HE GAVE ME THE MOPAR # TO CALL TO SCHEDULE REPAIR--I CALLED THAT SAME DAY AND WAS TOLD THAT I AM NOT THE ORIGINAL OWNER OF THE VEHICLE AND I DO NOT HAVE THE WARRANTY COVERAGE. I CALLED CHRYSLER BACK AND WAS TOLD THAT [XXX] HAD "MADE A MISTAKE... SORRY"-- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

CAR WAS PARKED, TURNED OFF, KEYS OUT,NOTHING NEAR THE CAR, AND THANKFULLY NO ONE IN CAR - AND AIRBAGS DEPLOYED. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT WINDOWS AND DOOR LOCKS FAILED TO OPERATE. THE CONTACT ALSO MENTIONED THAT THE DRIVER'S SIDE MIRROR FAILED TO FUNCTION. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 10V658000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

WHILE PULLING OUT OF A PARKING LOT ONTO STREET, THE CAR STALLED IN THE MIDDLE OF THE STREET. THIS IS THE SECOND TIME IN APPROXIMATELY A MONTH THIS CAR HAS STALLED. I DO NOT REMEMBER THE DATE OF THE FIRST INCIDENT, SO I DID NOT ENTER IT. THIS CAR WAS PURCHASED USED ON MARCH 3, 2014. AFTER SOME RESEARCH, I DO BELIEVE THERE WAS A RECALL ON THE 2010 MODEL REGARDING THIS ISSUE, BUT DO NOT KNOW IF THIS VEHICLE WAS INCLUDED IN THAT RECALL. MY 5 YEAR OLD SON WAS WITH ME WHEN THIS HAPPENED TODAY AND THANK GOODNESS I WAS ABLE TO ESCAPE COLLISION. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE TRAVELING 60 MPH THE VEHICLE STALLED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE BEGAN TO FUNCTION NORMALLY AFTER IT WAS RESTARTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO REMEDY. THE FAILURE WAS NOT DIAGNOSED BY A DEALER OR MECHANIC. THE FAILURE MILEAGE WAS 87,000. THE CURRENT MILEAGE WAS 88,500.