2010 DODGE JOURNEY Complaints

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKES WERE UNDERSIZED AND WERE CAUSING AN ABNORMAL INCREASE IN STOPPING DISTANCE WHEN DRIVING AT LEAST 35 MPH. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE DEALER WAS UNABLE TO REPAIR THE FAILURE. THE CONTACT TRADED THE VEHICLE AFTER RECEIVING IT BACK FROM THE DEALER. THE FAILURE MILEAGE WAS 10,000. UPDATED 03/24/11*LJ UPDATED 05/02/11

VEHICLE POWERS OFF WHILE IT'S BEING DRIVEN. THE FIRST TIME IT HAPPENED, MY WIFE WAS PULLING OUT OF THE DRIVEWAY. THIS HAS HAPPENED THREE DIFFERENT TIMES SINCE THEN. WHAT I MEAN BY POWER OFF IS, YOU HAVE TO PUT THE CAR IN NEUTRAL OR PARK TO RESTART IT. I CAN'T DUPLICATE THIS NOR CAN CHYRSLER'S REPAIR PERSONNEL. IT'S SCARY BECAUSE YOU DON'T KNOW WHEN THIS IS GOING TO HAPPEN. CHRYSLER UPDATED THE SOFTWARE IN OCTOBER 2010, BUT IT HAS HAPPENED TWICE SINCE THEN. IT'S AT THE DEALERSHIP AS I FILE THIS REPORT FOR THE SAME PROBLEM.

I BOUGHT A DODGE JOURNEY A FEW WEEKS AGO. I LIVE IN THE MOUNTAINS, AND THE FIRST TIME I WENT TO DRIVE DOWN THE HILL I HAD PROBLEMS WITH THE BREAKS. THEY WOULD SHAKE THE STEERING WHEEL HORRIBLY, AND I WOULD FEEL A GRINDING ON THE PEDAL. I WOULD HAVE TO PUMP THE BRAKES JUST TO GAIN CONTROL OF THE CAR. I TOOK IT BACK TO THE DEALER I BOUGHT IT FROM, THEY TOLD ME IT IS JUST THE WAY THE CAR IS MADE. I FELT THAT WASN'T ACCEPTABLE, SO THEY REPLACED THE BREAK PADS WITH A MORE EXPENSIVE PAD. THE SHAKING IS BETTER, BUT I CAN STILL FEEL THE GRINDING AND HAVE A FEELING THIS WON'T LAST VERY LONG. DODGE NEEDS TO REPLACE THE ENTIRE BRAKE SYSTEM, I FEEL LIKE THE BREAKS ARE AN ESSENTIAL PART OF A CAR FOR SAFETY AND I DON'T FEEL SAFE DRIVING MY FAMILY IN THIS CAR. IT NEEDS TO BE FIXED BEFORE PEOPLE START GETTING HURT. *TR

2010 DODGE JOURNEY, WHILE RETURNING THIS VEHICLE TO THE RENTAL OFFICE ANOTHER VEHICLE WAS REAR ENDED. BOTH HAD BEEN GOING ABOUT 5 MPH AND WERE ABOUT 35 TO 40 FEET APART WHEN THE DODGE JOURNEY ENGINE STARTED TO RACE AND THE VEHICLE IN FRONT WAS STRUCK, WOULD NOT STOP EVEN THOUGHT THE BRAKES WERE APPLIED. AFTER THE ACCIDENT WHILE THE FRONT SEAT PERSONS WERE OUTSIDE THE VEHICLE LOOKING AT THE DAMAGE ON BOTH VEHICLES THE DODGE ENGINE STARTED TO RACE AGAIN WITH NO ONE IN THE FRONT OF THE VEHICLE, IT WAS SHUT OFF AT THIS POINT. AFTER NAMES AND SO FORTH WERE EXCHANGED [ BOTH VEHICLES WERE RENTALS] THE DODGE WAS RESTARTED AND RAN FINE INTO THE RETURN AREA. WHILE THEY WERE CHECKING IT IN AND THE VEHICLE RETURN AGENT WAS SHOWN THE DAMAGE HE WENT OVER TO CHECK THE GAS LEVEL. UNDERSTAND, AGAIN AT THIS TIME THERE WAS NO ONE INSIDE THE RENTAL VEHICLE AT ALL. EVERYONE WAS OUTSIDE STANDING AROUND. AS THE CAR RENTAL AGENT STARTED TO LOOK INSIDE THE ENGINE STARTED RACING AGAIN, IN FACT HE ACTUALLY JUMPED BACK AND I REACHED IN AND SHUT IT DOWN. THIS WAS REPORTED TO THE INSURANCE PEOPLE AND AFTER SEVERAL CALLS THE FINALLY SAID THAT THE RENTAL COMPANY HAD INSPECTED THE CAR BY TAKING IT TO A DEALER WHO LOOKED AT THE ENGINE AND TEST DROVE IT AND NOTHING HAPPENED SO THE VEHICLE WAS ALRIGHT. THE AGENT WHO CHECKED IT IN WAS NEVER CONTACTED AND NONE OF THE PEOPLE IN EITHER VEHICLE WERE ASKED ABOUT THE ENGINE RACING. I UNDERSTAND THAT FOR AN ACCIDENT INVOLVING 6 OR 7 THOUSAND DOLLARS THEY ARE NOT GOING TO TAKE A CAR APART BUT IT IS MY UNDERSTANDING THAT THIS VEHICLE HAS A BOX THAT CAN TELL WHAT WAS GOING ON JUST PRIOR TO THE ACCIDENT. THE INSPECTION WAS DONE BY A DEALERSHIP AT A COST OF $105.00 SO IT WAS NOT EXTREMELY WELL INSPECTED. *TR

TL*THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 15 MPH THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, THE FAILURE RECURRED SEVEN TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN THE DEALER BUT THE TECHNICIANS COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT NO ASSISTANCE COULD BE PROVIDED IF THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATELY FAILURE MILEAGE WAS 28,000.

DEC. 29TH 2010. I HAVE A 2010 DODGE JOURNEY R/T. IT IS NOT EVEN A YEAR OLD. IT HAS TAKEN ME SEVERAL TIMES TO TURN THE CAR ON EACH TIME I GET IN THE CAR. IT STALLS WHILE I AM DRIVING. THE LIGHTS ON THE DASH AND NAV FLASH ON AND OFF FOR SOME CRAZY REASON. THE ALIGNMENT IS AND HAS ALWAYS BEEN OFF. THE CAR MOVES TOWARD THE RIGHT. THE STEERING WHEEL SHAKES WHEN I SLOW DOWN. NOW THE BRAKES ARE MAKING NOISES. I HAVE TAKEN IT TO TWO DEALERSHIPS TO BE SERVICED NUMEROUS TIMES AND THEY CAN NOT FIND ANYTHING WRONG. THE DEALERSHIP WHERE I BOUGHT IT HAS LEFT MY CAR ON EMPTY(THE GAS) AFTER IT HAS BEEN SERVICED. THE DEALERSHIP CONTACTED DODGE(THAT IS WHAT THE SERVICE MANAGER SAID) OVER A MONTH AGO, AND STATED THAT THEY WERE WAITING ON A PART TO PUT A DEVICE ON MY CAR TO FIGURE OUT WHAT IS WRONG. I HAVE CALLED TWICE AND THE SERVICE DEPARTMENT & THEY WILL NOT CALL ME BACK. SO I GUESS I HAVE TO DRIVE AROUND A CAR THAT IS DANGEROUS AND DODGE IS DOING NOTHING. I DO NOT ACCEPT THIS!!!! SOMETHING NEEDS TO BE DONE. IF THE SERVICE DEPT. WON'T CALL ME WHAT AM I TO DO. AND THE WARNING SCREEN FOR THE NAV. DOESN'T COME UP WHEN I TURN THE CAR ON. SO I GUESS DODGE CAN RISK THAT LIABILITY TOO. I GUESS IT WILL TAKE SOMEONE BEING INJURED TO GET THEIR ATTENTION. *TR

TL*THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 25 MPH THE VEHICLE SUDDENLY SHUT OFF. THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALER MULTIPLE TIMES AND THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS VERY UNSAFE TO DRIVE AND FEARED THAT IT WOULD CAUSE A CRASH. THE FAILURE MILEAGE WAS 26,000. *LN

I'M A 57 YEAR OLD FEMALE AND JUST PURCHASED 2010 DODGE JOURNEY OCTOBER 2010 WITH 21K MILES. ON FRI. DEC. 3RD I WAS DRIVING DOWN A HILL AT LOW SPEED WHEN THE VEHICLE'S ELECTRICAL SYSTEM WENT OUT AND THE VEHICLE STALLED. I COASTED TO THE SIDE OF THE ROAD AND AFTER A FEW MINUTES I WAS ABLE TO START THE VEHICLE AND DRIVE HOME. THE FOLLOWING MONDAY, DEC 6TH, I BROUGHT IT TO THE DEALER FOR DIAGNOSIS AND REPAIR. THEY COULD FIND NOTHING WRONG. ONE NOTE, WHEN I OPENED THE DOOR TO GET INTO THE VEHICLE, I NOTICED THAT THE LIGHTS IN THE VEHICLE DID NOT TURN ON AS USUAL. I'M NOW AFRAID TO DRIVE IT AS IT MAY HAPPEN WHEN I'M ON A HIGHWAY OR AT NIGHT. *TR

I BOUGHT A 2010 DODGE JOURNEY AND HAVE HAD MANY ISSUE. FIRST THE ALIGNMENT HAS ALWAYS GONE TOWARDS THE RIGHT AND HAS BEEN IN THE SHOP TWICE AND THEY SAID IT WAS FINE. I HAVE ALWAYS HAD PROBLEMS WITH THE NAV AND COMPUTER MUSIC SYSTEM. THE NEWEST AND WORST ISSUE IS IN LESS THAN 2 WEEKS HAS STOPPED WHILE I WAS DRIVING. I TOOK IT IN THE FIRST TIME AND THE SERVICE SAID THEY REBOOTED THE COMPUTER AND IT WAS FINE. FEW DAYS LATER I WAS GOING 40 DOWN THE ROAD AND THE CAR SHUT OFF AGAIN. BOTH TIMES THE CAR IS IN DRIVE AND THE KEY IS IN. IT IS NOW BACK IN THE SHOP AND I AM AFRAID THE AIRBAGS ARE NOT GOING TO WORK. I AM AFRAID THAT I WILL BE HIT AND INJURED. I HAVE 4 YEAR OLD TWIN BOYS. DODGE/CHRYSLER IS NOT HELPFUL AT ALL. I AM AFRAID TO DRIVE THE CAR. IT IS BACK IN THE SHOP AND FOR A CAR LESS THAN A YEAR OLD, I FEEL IT SHOULD WORK. I DON'T KNOW WHAT TO DO. *TR

TL*THE CONTACT OWNS A 2010 DODGE JOURNEY SXT. WHILE THE CONTACT WAS DRIVING APPROXIMATELY BETWEEN 50-55 MPH WITH THE CRUISE CONTROL ACTIVATED, THE RPMS INCREASED UP TO 400 RPMS EXCESSIVELY. THE TRANSMISSION ALSO BEGAN TO SHIFT INTO A LOWER GEAR. WHEN THE CRUISE CONTROL WAS DEACTIVATED THE VEHICLE PERFORMED NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 500.