2009 DODGE JOURNEY Complaints

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE TRANSMISSION HESITATED AT ACCELERATION, THE ENGINE OVERHEATED AND THE TRANSMISSION FLUID WAS LEAKING FROM THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 177,000.

THE WIN MODULE (WIRELESS IGNITION NODE - PART # 05026875) HAS BEEN FAILING FOR SEVERAL WEEKS AND FINALLY DIED COMPLETELY. A NEW ONE HAS BEEN ORDERED HOWEVER IT IS ON BACK ORDER. THE DEALERSHIP ACTUALLY HAS 5 OTHER JOURNEYS WAITING FOR THE SAME PART. THIS HAS ALSO BEEN AN ISSUE WITH OTHER MODELS FOR THIS PART. IT SHOULD BE RECALLED DUE TO ITS CONTINUED FAILURE. *TR

WHILE TRAVELING 70 MPH FROM DETROIT TO OHIO WITH THREE 13 YEAR OLD BOYS IN MY CAR. THE FRONT PASSENGER TIRE WAS EXTREMELY LOW. I WAS ABLE TO MAKE IT TO A SERVICE STATION. WHEN I ATTEMPTED TO PUT AIR IN THE TIRE, THE VALVE BROKE, RELEASING ALL AIR IN THE TIRE. I CONTACT ROAD SERVICE THROUGH MY INSURANCE AND THEY PUT THE SPARE ON. I THEN TRAVELED TO FIRESTONE IN SANDUSKY, OH, WHERE I WAS TOLD THAT THE TIRE COULD NOT BE REPAIRED. UNFORTUNATELY, THEY DID NOT HAVE MY TIRE IN STOCK AS IT IS A 19" KUHMO. THEY WERE ABLE TO FIND ONE TIRE 100 MILES FROM WHERE I WAS IN CLEVELAND. SO OFF I WENT TO CLEVELAND, WHERE I SPENT $289 TO REPLACE A TIRE THAT WAS BARELY 10 MONTHS OLD DUE TO THE FAULTY VALVE. TODAY I CONTACTED [XXX] AT SUBURBAN CJD OF TROY AND WAS TOLD THAT I WOULD HAVE TO PAY FOR THE REPLACEMENT OF THE VALVES. NOT ACCEPTABLE. I COULD HAVE BEEN KILLED ALONG WITH THE TREE TEENAGE PASSENGERS THAT I HAD IN MY CAR. PLEASE ADVISE AS TO HOW I SHOULD PROCEED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE CAR WILL NOT START. IT COMES WITH A FAULTY WIN MODULE THAT HAS GIVEN MANY CONSUMERS GRIEF. THE CAR HAS LEFT ME STRANDED BEFORE DUE TO THE SAME ISSUE. *TR

DROVE APPROXIMATELY 2 MINUTES FROM HOME TO CHILDREN'S SCHOOL. CAR WAS RUNNING FOR ABOUT 10 MINUTES WHILE I WAS PARKED. SHUT VEHICLE OFF, GOT OUT OF CAR AND THERE WAS A HISSING SOUND AND SMALL AMOUNTS OF SMOKE COMING FROM THE HOOD. I IMMEDIATELY CALLED DEALERSHIP WHERE I PURCHASED CAR (CURRENTLY GET OIL CHANGES DONE THERE) TO EXPLAIN THE SITUATION AND ASK IF I COULD BRING IT IN. THEY WERE APPROX. 1-2 MILES FROM WHERE I WAS. WHEN I GOT THERE, THE SHOP MANAGER CAME OUT AND OPENED THE HOOD....THE ANTIFREEZE RESERVE TANK APPEARED TO HAVE EXPLODED. THE SHOP MANAGER CALLED A DEALERSHIP TO GET A REPLACEMENT TANK AND WAS TOLD THAT THERE ARE 50 ON BACKORDER WHICH LEADS US TO BELIEVE THERE ARE OTHERS HAVING A SIMILAR PROBLEM. HE IS WAITING FOR THE PART TO COME IN FROM CT TODAY AND ONCE THAT'S REPLACED WILL HAVE TO RUN TESTS TO SEE WHY THIS HAPPENED. IF THERE ARE 50 ANTIFREEZE TANKS ON BACKORDER, CAN WE FIND OUT IF THERE SHOULD BE A RECALL? *TR

NEEDED NEW BRAKE PADS AND ROTORS AT THIS LOW MILEAGE(13,687). FRONT BRAKES AND ROTORS REPLACED AGAIN AS WELL AS REAR ROTORS AND BRAKES AT 19,765 MILES. FRONT BRAKES AND ROTORS REPLACED AGAIN AND REAR BRAKES AND ROTORS RESURFACED AT 34,745 MILES. REAR BRAKES AND ROTORS REPLACED AGAIN AT 59,951 MILES. FRONT BRAKES AND ROTORS REPLACED AGAIN AT 67500 MILES. FRONT BRAKE PADS, ROTORS AND CALIPERS, AND HOSES ALL REPLACED AT 72,773 MILES. FEEL THIS IS A DEFINITE SAFETY CONCERN. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHEN ATTEMPTING TO START THE VEHICLE, IT FAILED TO START INTERMITTENTLY WITHOUT WARNING. THE CONTACT WAS A CERTIFIED MECHANIC AND INSPECTED THE VEHICLE HIMSELF AND STATED THAT IT WAS AN ELECTRICAL PROBLEM DUE TO CORROSION; HOWEVER, HE DID NOT KNOW WHAT CAUSED THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 55,000. THE CURRENT MILEAGE WAS 69,000.

THE BRAKE AND ROTOR SYSTEM ON MY CAR HAVE PREMATURELY WORN DOWN TO THE POINT OF REPLACEMENT AT LEAST 5 OR 6 TIMES IN THE 3-4 YEARS I HAVE OWNED THIS VEHICLE. THIS IS A VERY WELL KNOWN ISSUE WITH THE DODGE JOURNEY, AND THEY REFUSE TO DO ANYTHING ABOUT IT. *TR

TIRE PRESSURE SENSORS MOUNTED ON THE VALVE STEMS ON THE WHEELS ARE CRACKING AND WILL EVENTUALLY FAIL CAUSING A SUDDEN LOSS OF AIR TO THE TIRES THAT MAY LEAD TO AN ACCIDENT THAT MAY CAUSE SERIOUS INJURY OR DEATH. *TR

I ORDERED A NEW FOB FOR MY 2009 DODGE JOURNEY SINCE I ONLY HAD ONE AND IT FELL AND BROKE. IT COST ME $257.46, WHICH INCLUDED PROGRAMMING. WHEN I WENT TO PICK IT UP ON SEPT 4, 2013, IT WOULD START THE CAR BUT NOT LOCK OR UNLOCK THE DOORS. I TOOK IT BACK THE NEXT MORNING. I RECEIVED A CALL LATER & WAS TOLD THE KEY COULD NOT BE PROGRAMMED AGAIN. THE DEALERSHIP WAS ON HOLD WITH CHRYSLER FOR OVER AN HOUR & WAS FINALLY TOLD THERE WAS AN ISSUE THEY WERE AWARE OF WITH THE WIN MODULE. APPARENTLY IT HAS BEEN HAPPENING QUITE FREQUENTLY. SO MUCH SO THAT THERE WAS A BACKORDER OF OVER A MONTH FOR THE MODULE! SOME CALLS WERE MADE & A MODULE WAS FINALLY SENT & RECEIVED ON SEPT. 9, 2013. IT WAS INSTALLED ON SEPT. 10, 2013 BUT WHEN I WENT TO PICK IT UP THE FOB WOULD LOCK AND UNLOCK THE DOORS, THE PANIC BUTTON WOULD GET THE LIGHTS FLASHING BUT NO HONKING AND THE REMOTE START WOULD NOT WORK! THE CAR DID START WHEN THE FOB WAS INPUTTED. IT COST ME ANOTHER $299.71 TO ORDER & INSTALL THE MODULE. IN THE MEANTIME I HAD TO BORROW CARS FROM RELATIVES AS THE DEALERSHIP DID NOT PROVIDE A LOANER CAR. I RESEARCHED THE WIN MODULE ISSUE ON THE INTERNET AND FOUND THAT IT IS INDEED AN ISSUE HAPPENING TO OTHERS! I BELIEVE THIS SHOULD BE A RECALL AND THAT CHRYSLER SHOULD REIMBURSE ME THE COST OF THE MODULE AND INSTALLATION OF IT PLUS THE COST OF THE FOB SIMPLY FOR THE AGGRAVATION AND STRESS OF HAVING TO BORROW VEHICLES FROM OTHERS WHILE THIS ISSUE WAS BEING CORRECTED. IT WAS A SIMPLE CASE OF PROGRAMMING A NEW FOB THAT TURNED INTO A NIGHTMARE OF ALMOST A WEEK. IT COULD HAVE BEEN LONGER BUT THANKS TO GOD IT WASN'T!! *TR