2011 DODGE JOURNEY Complaints

I WAS DRIVING ON THE FREEWAY TO WORK AND THE ENGINE SHUT OFF. I LOST POWER STEERING, POWER BRAKING, ABILITY TO ACCELERATE OR REALLY DRIVE THE CAR AT ALL. ALL I COULD DO WAS TRY TO SAFELY NAVIGATE AN UNCONTROLLABLE VEHICLE TO THE SHOULDER AND HOPE I WASN'T HIT IN THE PROCESS. THE CHECK ENGINE LIGHT CAME ON, IN ADDITION TO OTHER WARNING LIGHTS (I THINK THEY WERE THE TIRE PRESSURE LIGHT, THE VEHICLE TRACTION CONTROL LIGHT AND ANOTHER INDICATOR THAT LOOKS LIKE A LIGHTNING BOLT). THE CAR EVENTUALLY RESTARTED, BUT HAD PROBLEMS DRIVING AND WOULD START TO CUT OUT WHEN IT IDLED. WE TOOK IT BACK TO DODGE, THEY RAN DIAGNOSTICS BUT COULDN'T FIND ANY ISSUES. AFTER A LOT OF PRESSURE, THEY REPLACED THE MAIN COMPUTER CHIP IN THE SYSTEM. THIS WAS AFTER REPLACING ANOTHER MINOR PART THAT DIDN'T CHANGE THE ISSUE. THIS SEEMED TO WORK FOR A FEW MONTHS, BUT THEN THE PROBLEM BEGAN HAPPENING AGAIN. THIS TIME THE ENGINE WAS EVEN MORE SLUGGISH AND THE WHOLE CAR WOULD SHAKE WHEN YOU TRIED TO ACCELERATE. THERE WAS NO POWER, EVEN THOUGH THE ENGINE WAS RUNNING. THEN, IT WOULD CUT OUT AGAIN AND THE SAME WARNING LIGHTS CAME ON. WE ARE TAKING IT BACK TO DODGE AGAIN TODAY TO SEE WHAT THEY CAN DO.

I BOUGHT MY JOURNEY IN 08/2014 WITH 37,000. THE DEALERSHIP REPLACED THE FRONT ROTORS AND BRAKES. LESS THAN 30,000 MILES LATER (TODAY) I WAS TOLD THAT I NEED TO REPLACE MY BRAKES AND ROTORS BECAUSE THEY ARE METAL AGAINST METAL AND GRINDING WHEN I STOP. *TR

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKES FAILED TO WORK PROPERLY AND THE BRAKE PEDAL SANK TO THE FLOOR. THE CONTACT MENTIONED THAT THE STOPPING DISTANCE WAS EXTENDED AND THE BRAKE LIGHT AND TRACTION CONTROL LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE TECHNICIAN DETERMINED THAT NOTHING WAS WRONG WITH THE BRAKES. THE VEHICLE HAD NOT BEEN DIAGNOSED BY THE DEALER. THE FAILURE MILEAGE WAS 41,000. ..UPDATED 05-26-15 *BF UPDATED 10/4/2017*CN

TRAVELING NORTHBOUND ON 91ST AVE. LIGHT CHANGED TO YELLOW. I APPLIED BRAKES AND A HORRIBLE GRINDING SOUND OCCURED. THE STEERING WHEEL SHOOK AND I WAS ALARMED. I CALLED THE DEALERSHIP REQUESTING INSPECTION. WAS TOLD IT WAS NORMAL ABS ACTION. I DISAGREED. THEY INSISTED ALL IS FINE. SECOND OCCURENCE, HAD TO BRAKE TO AVOID COLLISION AND APPLIED BRAKE, AGAIN VIOLENT SHAKING TO STEERING WHEEL. UPON REGULAR MAINTENANCE WITH DEALER THEY AGAIN SAID IT WAS NORMAL. I HAVE NEVER FELT MORE UNSAFE. THIS STILL OCCURS TODAY 3/2015. HAS BECOME PROGRESSIVLY WORSE OVER TIME. UNKNOWN WHAT COMPONENTS ARE INVOLVED... SELECTED POSSIBLE PARTS REQUIRING FURTHER INVESTIGATION. DEALER INSISTS THERE ARE NO RECALLS IN PLACE FOR ANY PART OF THIS MODEL YEAR. I HAVE ASKED THEM TO CHECK NHTSA WEBSITE. THEY WILL NOT.

NOTICED STRANGE SOUND FROM DRIVER SIDE FRONT WHEEL AREA. TOOK VEHICLE INTO DEALERSHIP TO IDENTIFY ISSUE. DEALER CLAIMS POWER STEERING RETURN LINE HAD A LEAK AND THAT THIS LINE WRAPPED AROUND THE ENGINE COMPARTMENT AND WOULD COST APPROX $750.00 TO REPAIR, THERE ARE NUMEROUS COMPLAINTS ABOUT COLD WEATHER AREAS HAVING MULTIPLE COMPLAINTS ABOUT THIS LINE FAILING AT THE FACTORY CRIMPED CONNECTION ON THE LINE. THE FAILURE CAUSING THE LINE TO RUPTURE OR CRACK VARYING ON LEAK RATE. *TR

MY CAR ISSUE: I CAN'T DRIVE PAST 40 MPH. WHEN SPEED INCREASES, THE RPM AND CAR TEMPERATURE INCREASES. I TOOK MY CAR IN FOR AN OIL CHANGE AND ASKED THE SERVICE TECH TO TEST DRIVE MY CAR BECAUSE IT'S STALLING WHILE DRIVING FROM A DAY AGO. HE STATED THAT THERE MAYBE AN INTERNAL ISSUE COVERED BY POWERTRAIN WARRANTY. THE NEXT AVAILABLE APPOINTMENT TO LOOK AT MY CAR WAS AFTER FEBRUARY 17, 2015. I DROPPED MY CAR OFF FOR A DIAGNOSTIC TEST TO LEARN THAT THE TIPM MELTED AND THAT HE HAS NEVER SEEN THAT HAPPEN BEFORE. AFTER LEARNING THE COST OF THE REPAIR, WE DID RESEARCH ON THE PART TO LEARN THAT IT SHOULD BE UNDER RECALL BUT CHRYSLER HAS BEEN FIGHTING CONSUMERS ON FIXING THE PROBLEM. MY BOYFRIEND LOOK IN THE FUSE BOX TO LEARN THAT THE TIPM DID NOT MELT BUT A $3.50 RELAY PART DID MELT. SO HE DROVE TO THREE DIFFERENT LOCATIONS LOOKING FOR THIS PART. TWO OF THE THREE LOCATIONS CALLED THE DEALERSHIP THAT I WENT TO FOR AN OIL CHANGE AND DIAGNOSTIC TEST WERE VERY RUDE AND HUNG UP ON 3 PHONE CALLS (2 HANG UP CALLS FOR O'REILLY'S AND 1 HANG UP CALL FOR A NEIGHBORING DEALERSHIP). *JS

2011 DODGE JOURNEY WHEN THE WEATHER IS COOL THE FOBS WILL NO UNLOCK THE DOORS. CW THE CONSUMER ALSO STATED HE HAD DIFFICULTY STARTING THE VEHICLE. *JB

I WAS DRIVING MY KIDS TO SCHOOL WHEN THE ENGINE JUST SHUT OFF. THE POWER STEERING DID NOT WORK AND THEN THE CAR JUST STARTED BACK UP ON ITS OWN. IT HAS HAPPENED 3 TIMES SINCE THEN. I BOUGHT A NEW BATTERY AND HAD A NEW ALTERNATOR INSTALLED BUT IT DID NOT FIX THE PROBLEM. *TR

I WAS DRIVING ON THE ROAD DURING MIDNIGHT, MY BATTERY SENSOR TURNED ON 5 MINUTES LATER, I HAD MULTIPLE SENSORS TURN ON SIMULTANEOUSLY. THE ABS SENSOR, AIRBAG, ANTI -TRACTION AS SOON AS I REALIZED WHAT WAS GOING ON. I WAS MERGING TO THE EMERGENCY LANE. I TRIED TO PUSH ON THE GAS PEDAL AND WAS NOT EVEN ABLE TO ACCELERATE DUE TO THE LACK OF POWER. I WAS WORRIED BUT I WAS ABLE TO MAKE IT SAFELY TO THE EMERGENCY LANE. I TRIED TO START THE VEHICLE BUT COULDN'T THE CAR WOULDN'T CRANK. SO I HAD TO TOW THE CAR TO MY MECHANICS AND MY MECHANIC TOLD ME IT WAS DUE TO THE ALTERNATOR. LACK OF POWER = SYSTEM WILL NOT ALLOW YOU TO RUN THE VEHICLE. I WOULD LIKE SOMETHING DONE ABOUT THIS IFIT WAS NOT FOR THE EMERGENCY LANE ME AND MY FAMILY COULD HAVE BEEN KILLED ON THE HIGHWAY. *TR

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK UNCONTROLLABLY. THE DEALER STATED THAT THE ROTORS AND BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.