2015 DODGE JOURNEY Complaints

The differential and the viscous coupler is what I'm having to replace now cause it is bad. The car is not that old and I'm going to have to spend around $3,500 to fix both of these parts. We could have been killed if we were driving the car, it would have locked up and caused an accident. Yes, the dealer said that it could lock up on us and damage other parts causing an accident. No, it hasn't been inspected by the manufacturer, police, insurance representatives or others. No, there were not signs and warnings lamps prior to the failure. We took it to the dealer on November 18th and have yet to get it back. We called Chrysler and opened a case. They told us that the only thing they could do is to expedite the part and the dealer has the other one. Chrysler is expediting the differential, the dealer was to get the part on December 9th. The part still isn't here. I have called Chrysler several times and nothing is being done. Today I called and Chrysler is blaming the dealer for telling them they got the part when they didn't get it. Then, Chrysler was trying to blame the shipping carrier with is UPS. I think these parts the differential and the viscous coupler should be recall before someone get killed. Chrysler has known about these parts since 2013 and they haven't done anything about it.

The contact owned a 2015 Dodge Journey. The contact stated that while her daughter was driving at 25 MPH, the vehicle wheels inadvertently locked. The contact daughter depressed the brake and the vehicle slid in the neighbor's yard and crashed into a tree. There were no warning lights illuminated. The air bags failed to deploy. The contact's daughter sustained whiplash, upper chest pain, upper back pain and neck pain. The contact transported her daughter to the hospital, where it was diagnosed that she had sustained soft tissue injuries and muscle strain. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 130,000. The contact did not have the VIN.

Driving back home on Dec-08-2021; about 2 miles from home I started hearing gear whine noise, only got louder. Pulled over about half mile from home, walked around the car to see if something was stuck underbody. After that, the vehicle would not engage gear when I put it in D or R. I had to press gas hard for the gear to engage, but the car unpredictably engage and would lurch forward and lose gear again. Kept doing that for until I got home. Checked underneath, oil was leaking from the trans pan. The gear would only engage when the gas is pressed hard, but the car would jump as soon as the gear engages.

The problem component is the transmission fluid pump. The issue first started while driving. the transmission started making a grinding noise. the fault code for this was P0868. Our vehicle was towed to a dodge dealership for inspection and repairs. Estimated cost is $1576.84. I have researched this issue and feel this should be considered a recall. Owners should be covered for these repairs.

Headrest just popped open, the 2015 journey is equipped with headrests that open upon impact to reduce whiplash and protect the neck. My driver side one popped for no reason while driving, which can be a dangerous situation if moving or on the highway.

The headrest deployed while parked in my drive way. It’s supposed to be a safety feature for accidents but I’d the drivers side deploys next when I drive it will cause an accident. I am now uncomfortable driving unsure of when it will happen again.

On Nov.18,2021 while driving my 2015 dodge journey suddenly felt like something slammed into the back of my driver seat, and into the back of my head. Come to find out my headrest airbag deployed. I feel this should be repaired at the expense of manufacturer. It is a defect that can cause injury to driver. I was not in an accident was just driving down the road. I have had pain in my neck and head since this occured.

We went to get in our vehicle and the headrest had deployed while no one was in the vehicle. It has not been in an accident.

I was just driving and the head rest came apart on the front passenger side. I can’t get it to go back together.

The passenger side front seat headrest deployed for no reason while sitting parked in a parking spot!