2011 DODGE JOURNEY Complaints

WE HAVE OWNED THIS VEHICLE FOR 11 MONTHS AND HAVE BEEN DRIVING WITH THE BACK SEATS DOWN BECAUSE THE REAR VISIBILITY IS SO RESTRICTED BY THE REAR SEAT HEAD RESTS. WE FIRST NOTICED PROBLEMS WITH THE BLIND SPOTS TO THE RIGHT AND LEFT FRONT ROUGHLY AT 45 DEGREES NOT WHERE YOU USUALLY HAVE ONCOMING TRAFFIC,IN A MALL IT CAN BE A REAL PROBLEM. WE FEEL THIS PROBLEM SHOULD BE BROUGHT TO THE ATTENTION OF THE GENERAL PUBLIC. WE DO NOT PLAN ON KEEPING IT MUCH LONGER. THANK YOU. *TR

I WAS INVOLVED IN A VEHICULAR ACCIDENT ON MONDAY, 10/01/2012 IN A 2011 DODGE JOURNEY. I HAVE HAD SEVERAL MINOR ISSUES WITH THE VEHICLE STARTING WITH THE DRIVERS SEAT FAILING TO OPERATE WITHTHE ELECTRIC CONTROLS, THE GLOVE BOX DEFECT, THE COVERS ON THE FLOOR BOLTS ESPECIALLY ON THE DRIVERS SIDE SLIP OFF. *TR

WE BOUGHT OUT DODGE JOURNEY NEW WITH 26 MILES ON IT IN NOV. 2011. I WOULD SAY AT AROUND 5,000 MILES WE STARTED HEARING A LOUD SQUEALING FROM THE FRONT BRAKES AND A LITTLE BIT OF VIBRATION IN THE STEERING WHEEL. SO ON OUR NEXT SERVICE DATE ON 4/3/12 WITH 6,746 MILES ON IT WE ASKED THEM TO CHECK THE BRAKES OUT. THEY TOLD US MAYBE A ROCK OR SOMETHING BUT THEY DID NOT SEE ANYTHING PHYSICALLY WRONG WITH THE BRAKES. SO WE DROVE IT WITH THE BRAKES SQUEALING GETTING WORSE FOR A FEW MONTHS. WE TOOK A ROAD TRIP AND WENT TO HIT THE BRAKES AND THERE WAS ALMOST NO BRAKE AND A VIOLENT SHAKING TO THE WHEEL. THE VERY NEXT DAY ON 7/18/12 WE TOOK IT TO THE DEALER AGAIN AND AGAIN WE GOT THE SAME ANSWER. KNOWING HOW THE BRAKES DID NOT WORK AND WAS PUTTING MY FAMILY IN DANGER I TOLD THEM THERE WAS SOMETHING WRONG WITH THE BRAKES TO FIX THEM. ABOUT AN HOUR LATER I GOT A PHONE CALL STATING THAT THEY WERE GOING TO BE REPLACING THE FRONT BRAKES AND ROTORS AND THAT I WAS JUST INSIDE MY 12,000 MILE WARRANTY WITH 11582 MILES ON OUR JOURNEY. SINCE THEY HAVE REPLACED THE BRAKES AND ROTORS WE ARE STARTING TO GET NOISES ON AND OFF AGAIN AND THIS TIME WE HEARD A LOUD POPPING SOUND FROM THE BRAKES. WE TOOK IT TO THE DEALER AGAIN AND AGAIN NOTHING WRONG WITH THE BRAKES. BECAUSE OF WHAT HAPPENED LAST TIME I TOOK IT TO AN OUTSIDE MECHANIC TO VISUALLY LOOK AT THE BRAKES AND CONFIRMED THE BRAKES WERE ONCE AGAIN WITH LESS THAN 3000 MILES ON THEM DIGGING INTO THE ROTORS, AND THE ROTORS ARE BLUE FROM GETTING TO HOT WHICH CAN CAUSE PREMATURE BRAKE WEAR AND FAILURE. WE HAVE HAD IT TO TWO DIFFERENT DEALERS TRYING TO GET THE PROBLEM FIXED BEFORE MY FAMILY OR SOMEONE ELSE GETS SERIOUSLY HURT. WE KEEP GETTING THE SAME ANSWER WE CAN NOT DUPLICATE THE NOISE AND WE PHYSICALLY SEE NOTHING WRONG. *TR

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE LIFTING THE VEHICLE USING THE PROVIDED JACK (SERIAL NUMBER: D4756386AB) THE ARM OF THE JACK BENT, CAUSING IT TO SLIDE FROM UNDER THE VEHICLE WHILE LIFTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 18,064.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE ESC AND THROTTLE CONTROL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE BEGAN TO SHAKE CONTINUOUSLY AND UPON ENGAGING THE ACCELERATOR PEDAL THERE WAS NO RESPONSE. THE WARNING INDICATORS REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS MANEUVER TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF AND RESTATED. THE VEHICLE RESUMED WITH THE WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE. THE FIRST OCCURRENCE, THE COMPUTER SOFTWARE WAS UPDATED. THE MOST RECENT FAILURE THE VEHICLE HAD NOT BEEN REPAIRED DUE TO THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 14,000. ..UPDATED 09/24/12 *BF THE CONSUMER STATED AFTER SHE TOOK HER VEHICLE TO THE DEALER THE FIRST TIME IN MAY 2012, THE DEALERSHIP REPLACED THE PCM IN ORDER TO FIX THE PROBLEM. HOWEVER, THE SAME PROBLEM HAPPENED AGAIN IN SEPTEMBER 2012. IN TOTAL, THE PROBLEM HAPPENED FOUR DIFFERENT TIMES. ALL OF THE SAME INDICATOR LIGHTS ILLUMINATED, THEN THE VEHICLE STARTED JERKING, AND SHE COULD NO LONGER ACCELERATE. SHE HAD TO COAST TO THE SIDE OF THE ROAD, TURNED OFF THE VEHICLE, THEN TURNED IT BACK ON AGAIN; WHERE SHE WAS ABLE TO DRIVE HOME. SHE TOOK THE VEHICLE TO THE DEALER, WHERE THEY EXPLAINED TO HER, THEY DIDN'T HAVE A SOLUTION TO THE PROBLEM SHE WAS EXPERIENCING.

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING 50 MPH WHEN THE BRAKES WERE DEPRESSED AND THE STEERING WHEEL STARTED TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 23,000 AND THE CURRENT MILEAGE WAS 28,000.

THE VEHICLE WAS PURCHASED NEW APPROXIMATELY 1 YEAR AGO AND NOW, AFTER ONLY 13,385 MILES, THE FRONT BRAKE ROTORS NEEDED TO BE REPLACED DUE TO WARPING. *TR

I PURCHASED AT NEW 2011 DODGE JOURNEY CREW IN FEBRUARY 2011, WITH 5 MILES. DURING THE COURSE OF A FEW MONTHS, I NOTICED THAT THE DRIVE WAS A LITTLE BUMPY. I ASSUMED THAT THE UNEVEN RIDE WAS DUE TO LOW PRESSURE IN THE TIRES OR BALANCING ISSUES. I REPORTED THIS ISSUE TO THE DEALER IN JULY 2011. THE VEHICLE WAS EVALUATED WITH THE FOLLOWING OUTCOME: ROTORS AND BRAKE PADS NEEDED TO REPLACED, BALANCE TIRES AND RE-ALIGNED TIRE PRESSURE. THE DEALER ORDERED NEW ROTORS/PADS AND I RETURNED 2 WEEKS LATER FOR INSTALLATION. A FEW MONTHS LATER, I STARTED EXPERIENCING THE SAME UNEVEN RIDE AND COMPLAINED TO THE DEALER. THIS COMPLAINT RESULTED IN MY TIRES BEING REPLACED (MECHANIC STATED I HAD 2 BAD TIRES). THE MECHANIC ALSO STATED THAT THE OLD TIRES HAD SOME WEARING ON THEM (MOST LIKELY DUE TO UNBALANCE TIRES). MY COMPLAINTS TO THE DEALERSHIP STARTED TO INCREASE AND RESULTED IN A VISIT EVERY OTHER MONTH TO HAVE MY TIRES BALANCED. NEEDLESS TO SAY, MY ROTORS AND PADS HAD TO BE REPLACED A SECOND TIME IN MARCH 2012 (24K MILES). I WORKED THROUGH CHRYSLER CASE MANAGEMENT ON THIS REPLACEMENT AND I HAD TO PAY A $100 DEDUCTIBLE FOR THE REPAIR (NOT SURE WHY, BUT NEEDED MY CAR TO MAKE A LIVING). MY VEHICLE WAS BACK IN THE SHOP IN APRIL 2012 FOR BALANCING ISSUES. THE DEALER FORCED BALANCED MY VEHICLE (THIS WAS THE SECOND FORCED BALANCING ON MY VEHICLE). ON APRIL 20, 2012, I HAD ANOTHER VISIT TO THE DEALER JUST TO BE TOLD THAT THEY REPLACED MY FRONT LEFT AND RIGHT AXLES, IN AN EFFORT TO FIX MY BALANCING ISSUES. NEEDLESS TO SAY, THIS HAS NOT RESOLVED MY UNEVEN DRIVING ISSUES AND I AM BACK AT THE CASE MANAGEMENT STAGE. THROUGHOUT MY ENTIRE YEAR AND A HALF WITH THIS VEHICLE, SEVERAL DEALERSHIPS HAVE TOLD ME THE DODGE JOURNEY HAS BEEN KNOWN TO HAVE THIS TYPE OF ISSUES. *TR

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT WAS TRAVELING 55 TO 60 MPH WHEN THE ENGINE STALLED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AFTER THE FAILURE. THE VEHICLE RESTARTED AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES. THE MANUFACTURER WAS ALSO CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,000 AND THE CURRENT MILEAGE WAS 17,500.

I PURCHASED MY VEHICLE NEW IN APRIL 2011. SINCE I'VE HAD MY VEHICLE I'VE BEEN HAVING ISSUES WITH THE BRAKING SYSTEM. I TOOK THE VEHICLE TO MY LOCAL DODGE DEALERSHIP FOR A METAL GRINDING NOISE I'VE BEEN HAVING AT LOW SPEED BRAKING AND THE STEERING WHEEL SHAKES VIOLENTLY WHEN I APPLY THE BRAKES AT SPEEDS USUALLY ABOVE 45 MPH OR HIGHER. AFTER THE DEALERSHIP HAD A DAY TO TEST MY VEHICLE, THEY RELATED THEY DID NOT NOTICE ANY PROBLEMS WITH THE VEHICLE BRAKING SYSTEM. SINCE THAT VISIT I'VE HAD NEW TIRES INSTALLED ON MY VEHICLE AND IM STILL EXPERINCING THE STEERING WHEEL SHAKING PROBLEM WHEN APPLYING THE BRAKES, THE METAL GRINDING NOISE WITH THE BRAKES IS SPERADIC BUT ALMOST ALWAYS HAPPENS WHEN IT RAINS. IT APPEARS TO ME THAT THE BRAKING SYSTEM IN THIS VEHICLE IS LACKING AND IS A SAFETY ISSUE THAT DODGE NEEDS TO BE CONCERNED ABOUT. I HOPE NHTSA CAN ADDRESS THIS ISSUE WITH DODGE TO HAVE THE BRAKING ISSUES WITH THIS VEHICLE REVIEWED AND CORRECTED TO ALL CURRENT AND FUTURE OWNERS. DODGE ONLY COVERS THEIR BRAKES SYSTEM PARTS FOR THE FIRST 12,000 MILES OF THEIR VEHICLES, MY RECOMMENDATION IS THAT THEY REPLACE AND DEFECTIVE PARTS IMMEDIATLEY AND TRIPLE THE MILEAGE IN WARRANTY FOR THEIR BRAKING SYSTEMS. *TT