2011 DODGE JOURNEY Complaints

THE CLOCK KEEPS LOOSING TIME AND GETTING BEHIND. I HAVE TAKEN IT BACK MULTIPLE TIMES TO THE DEALER FOR THIS PROBLEM. ALSO I HAVE TAKEN IT BACK TO THE DEALER TWICE BECAUSE THE CENTER CONSOLE TOUCH SCREEN GOES BLANK, WHICH CAUSES THE RADIO AND AC NOT TO WORK BECAUSE THAT IS CONTROLLED BY THE TOUCH SCREEN THAT SHORTS OUT. NOT TO MENTION THAT THE DISPLAY ON MY DASH KEEPS SWITCHING OVER TO SOME UNKNOWN LANGUAGE. *TR

FOR THE SIXTH TIME THIS VEHICLE HAS BEEN TOWED IN FOR REPAIR TO NO AVAIL ...THEY HAVE NO IDEA WHAT IS WRONG WITH IT. I AM AFRAID TO DRIVE THIS VEHICLE BECAUSE EVERYTHING WILL GO OFF [LIGHTS HORN, RADIO. AND THERE IS NO WAY TO SHUT IT DOWN. I'M SO SCARED TO PUT MY GRAND DAUGHTERS IN IT BECAUSE IT MIGHT SHUT DOWN WHILE WERE DRIVING AND I WOULDN'T BE ABLE TO GET THEM OUT OF IT .I DON'T FIND THIS DODGE RELIABLE OR DEPENDABLE ...IT SCARES THE [XXX] OUT OF US.THE DEALERS WILL ONLY CHARGE THE BATTERY AND SEND IT BACK TO ME AND THERE HAS BEEN A FEW WHERE THEY DID NOTHING AT ALL TO IT. WHEN I HAVE THE ROUTINE OIL CHANGE ON IT HALFWAY THRU THE OIL CHANGE THE LIGHT COMES ON AND INFORMS US TO CHANGE THE OIL. WE'VE ASKED FOR THEM TO PLEASE FIX THIS PROBLEM BUT TO DATE THEY HAVEN'T. WHAT WE DID IS TRUST A DEALERSHIP FOR A RELIABLE VEHICLE AND ALL WE GOT WAS A MASSIVE BILL TO PAY THAT WONT PERFORM. *TR

AT APPROXIMATELY 18000 MILES, AND LESS THAN 9 MONTHS OLD, MY 2011 DODGE JOURNEY, BEGAN TO SHAKE VIOLENTLY (STEERING WHEEL) WHEN I SLOWED DOWN. AT FIRST, IT BEGAN AT APPROX 50 MILES AN HOUR, AND WAS NOTICEABLE GOING DOWN SMALL HILLS. IT HAS PROGRESSIVELY BECOME WORSE; VIOLENTLY SHAKING ANYWHERE FROM 40-60 MILES, WITH THE STEERING WHEEL SHAKING SO HARD IT BECOMES DIFFICULT TO MANAGE. I TOOK IT TO THE DEALER ON 3/26, AND WAS INFORMED THE BRAKES AND ROTERS WARRRANTY WAS ONLY TO 12000 MILES. I HAVE FIVE CHILDREN AND I AM ON THE ROAD A LOT, AND IT IS SCARY FOR THE CAR TO SHAKE SO VIOLENTLY. I PURCHASED THIS CAR BRAND NEW, AND TO HAVE IT FAIL SO EARLY IS VERY UPSETTING. I UNDERSTAND THERE WERE ISSUES WITH THE 2009-2010 JOURNEYS AS WELL, BUT WAS ASSURED BY THE SALES TEAM AT DODGE THAT IT HAD BEEN ADDRESSED AND RESOLVED AND WOULD NOT BE AN ISSUE WITH THE 2011 MODELS. *TR

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE ALSO HESITATED TO ACCELERATE FROM STOPS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT A WIRING HARNESS SHAFT NEAR THE HEAD CYLINDER WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 17,383.

2011 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE TIRES *TGW THE CONSUMER STATED THE DEALER HAD VERY LITTLE INFORMATION ABOUT THE SAFETY OF THE TIRES ON THE HIS/HER VEHICLE. (KUMHO SOLUS TIRES). *JB

HAVE TAKEN VEHICLE TO DEALER 4 TIMES FOR GRINDING SOUND WHEN BRAKING. HAVE BEEN TOLD IT COULD NOT BE REPLICATED. TOLD ROTOR AND PADS ARE GOOD. LOOKING AT PREVIOUS COMPLAINTS, REALIZED DEALER IS PLAYING A GAME ( AFTER 12000MILES) ROTORS NOT COVERED. I PRESENTLY HAVE 11000 MILES. GREAT BUSINESS PRACTICE BY DODGE. *TR

THE CAR HAS BEEN SHAKING FOR A FEW MONTHS NOW, WORSE WHEN BRAKING. TWICE NOW, WE HAVE HAD TO STOP ABRUPTLY AND THE FRONT BRAKES DID NOT WORK CORRECTLY. ONCE IT DID CAUSE A MINOR ACCIDENT. THERE IS A LOUD GRINDING SOUND FROM THE FRONT WHEEL AREA AND POOR STOPPING AND THE STEERING WHEEL SHAKES. IT HAS BEEN TO THE DEALER FOUR TIMES NOW FOR THE SAME COMPLAINTS. THEY REPLACED THE REAR ROTORS FOR SOME REASON. NOW THEY ARE REPLACING THE FRONT ROTORS. THE DEALER CLAIMED THERE HAVE BEEN NO REPORTS OF BRAKING/STEERING PROBLEMS FOR THIS YEAR/MODEL SO THEY DO NOT KNOW WHAT TO DO. THE PROBLEM IS MUCH WORSE AT INTERSTATE SPEEDS OF 60+. THE DEALER SERVICE CENTER ALSO ADVISED US THAT AFTER 12000 MILES, THE ROTORS/BRAKES/ETC WILL NOT BE COVERED BY WARRANTY ALTHOUGH IT HAS BEEN A NOTICEABLE ISSUE SINCE WITHIN A FEW MONTHS OF PURCHASE. *TR

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHEN COMING TO A STOP, THE VEHICLE WOULD SURGE FORWARD ABNORMALLY UNTIL THE BRAKES WERE DEPRESSED A SECOND TIME. THE DEALER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS PERFORMING AS INTENDED. THE MANUFACTURER WAS NOTIFIED AND STATED THEY WOULD GIVE IN A RETURN CALL WITHIN A DAY. THE FAILURE MILEAGE WAS 7,800.

THIS IS THE FIRST INCIDENT 2 MONTHS AFTER I PURCHASED THIS BRAND NEW TRUCK. THE CAR HAD NO POWER AT ALL. IT WOULD NOT START. I HAD TO HAVE IT TOWED FROM MY DRIVEWAY. ABOUT 6 MONTHS LATER THE CAR WOULD NOT GO INTO GEAR THE HEAD OR BRAKE LIGHTS WOULD NOT WORK. I TOOK IT BACK TO THE DEALERSHIP WHERE I PURCHASED IT FOR THE FOURTH TIME AND IT IS HAS BEEN IN THE SERVICE CENTER ABOUT A MONTH AND THEY HAVE NO ANSWERS. I HAVE HAVE CALLED DODGE NUMEROUS TIMES AND CAN'T GET ANY HELP FROM ANYONE. THIS VEHICLE IS NOT SAFE I HAVE BEEN PULLED OVER BY POLICE NUMEROUS TIMES FOR NO LIGHTS AND STRANDED BECAUSE THE CAR WOULD NOT GO INTO GEAR. *KB

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY AWD. THE CONTACT STATED THAT SHIFTING IN DIFFERENT GEARS, SHE NOTICED A LOUD CLUNKING NOISE AND THE VEHICLE WOULD JOLT IN ANY DIRECTION. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY ADVISED HER THAT THE COMPUTER SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THE FAILURE, THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED HER THAT THE NEW MODEL DODGE JOURNEYS ALL DROVE THE SAME WAY. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,400. UPDATED 01/24/12*LJ THE CONSUMER STATED SHE HAS BEEN TO THE DEALER THREE TIMES FOR THE SAME PROBLEM. UPDATED 02/27/12