2009 DODGE JOURNEY Complaints

RECIEVED A PETTER IN MAIL ABOUT A RECALL FOR MY CAR. THERE WAS AN ERROR IN THE POWER SUPPLY UNIT THAT COULD EITHER MAKE THE AIRBAG DEPLOY RANDOMLY WOTHOUT WARNING OR PREVENT IT FROM OPENING AT ALL IN THE EVENT OF AN ACCIDENT CALLED DEALERSHIP IN REFERENCE TO RECALL, WAS TOLD THEY DID NOT HAVE THE PART NESSESARY AND DID NOT KNOW WHEN THEY WOULD HAVE THE PART AND TO CALL BACK NEXT WEEK CALLED BACK NEXT WEEK AND WAS TOLD TO LEAVE A MESSSAGE THAT WOULD BE RETURNED, IT NEVER WAS. WENT IN PERSON AND WAS TOLD THEY HAD NO RECORD OF ME CALLING AND THEY STILL DID NOT HAVE THE PART.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. DURING AN OIL CHANGE AT GLENBROOK HYUNDAI (4801 COLDWATER, RD, FT. WAYNE, IN, 260-484-9531) THE TECHNICIAN NOTICED THAT THE AIR BAG INDICATOR WAS ILLUMINATED. THE CONTACT WAS INFORMED THAT THERE WERE TWO RECALLS: NHTSA CAMPAIGN NUMBERS: 16V047000 (AIR BAGS) AND 14V37300 (ELECTRICAL SYSTEM, AIR BAGS). THE CONTACT WAS REFERRED BACK TO THE DEALER WHERE THE RECALLS WERE REPAIRED; HOWEVER, THE AIR BAG INDICATOR REMAINED ILLUMINATED AFTER THE REPAIRS. THE TECHNICIAN RECOMMENDED DIAGNOSTIC TESTING TO DETERMINE THE CAUSE OF THE AIR BAG ISSUE. THE CONTACT DID NOT WANT TO BE RESPONSIBLE FOR THE DIAGNOSTIC TEST FEE; THEREFORE, THE TEST WAS NOT PERFORMED AND THE FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.

TIRE PRESSURE MONITORING SYSTEM PROBLEMS. *BF THE CONSUMER STATED TPMS WAS CORRODED. UPDATED 09/26/2017*JS

DODGE HAS NEVER SOLVED THE NO START PROBLEM THE DODGE JOURNEY HAS HAD. WE AND ALL THE OTHER OWNERS ARE UPSET THAT WE ARE SPENDING OUR MONEY ON TRYING TO FIX IT AND DODGE ISN'T. DODGE SAID THAT THEY WILL ONLY DO SOMETHING IF A RECALL IS ISSUED BY YOU PLEASE HELP US . NOT EVERYONE CAN AFFORD A NEW CAR WITH TODAY'S PRICES. IF YOU LOOK UP THE INTERNET AT ALL THE COMPLAINTS FROM OWNERS WITH SAME ISSUES THANK YOU

SOMETIMES DOORS CAN NOT BE UNLOCKED WITH THE REMOTE NEITHER WITH THE LOCK-UNLOCK BUTTON. THE PROBLEM IS MORE OFTEN WITH THE PASSENGERS AND REAR (5TH) DOOR. THE DRIVER'S DOOR DOES NOT FAIL. PASSENGERS CAN NOT OPEN THE DOORS TO ENTER OR LEAVE THE VEHICLE. THIS COULD BE DANGEROUS IN CASE OF AN EMERGENCY.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. ON SEVERAL OCCASIONS, THE CONTACT WAS UNABLE TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO THE INDEPENDENT DEALER FROM WHERE IT WAS PURCHASED. THE CONTACT WAS INFORMED THAT A FAILURE OCCURRED BETWEEN THE KEY FOB AND THE IGNITION SYSTEM. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE FAILURE RECURRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 172,441.

THE CAR POWER WILL FLUCTUATE WITH THE RPM GOING UP AND DOWN WHEN TRYING TO ACCELERATE. NEW TRHOTTLE BODY WITH TPS SENSOR, INTAKE AIR SENSOR AND GAS PEDAL SENSORS WERE REPLACED AND STILL HAVING THE SAME ISSUE. THE ENGINE PROBLEM LIGHT IS ON ALSO THE ELECTRIC THROTTLE CONTROL SYSTEM LIGHT IS ON. THE VEHICLE HAS ONLY 83000 MILES. ACTIVE CODES ARE P0642, P2138, P0335 & P0113. THE CAR IS DANGEROUS TO DRIVE DUE TO SPEED FLUCTUATION.

FOR THE LAST 3 WEEKS WHEN IT GETS HOT OUTSIDE, USUAL OVER 90 DEGREES MY CAR WILL NOT START AFTER BEING PARKED FOR 10 MINUTES OR A FEW HOURS. IT WILL CLICK BUT WILL NOT TURN OVER. I TOOK IT TO A MECHANIC AND THE MECHANIC DETERMINED THAT THE BATTERY MAY BE GOING BAD THOUGH IT HELD A CHARGE. I HAD THE BATTERY REPLACED THAT SAME DAY WHICH WAS 5 DAYS AGO FOR $225.00. TODAY THE CAR DID THE SAME THING, IT WOULD CLICK BUT NOT TURN OVER. THE VEHICLE HAD BEEN PARKED FOR 15 MINUTES WHILE I WENT INTO THE HOSPITAL. A BYSTANDER SAID SHE THINKS IT WAS THE BATTERY BASED ON THE SOUND WHICH I KNOW IT COULD NOT BE AS THE BATTERY WAS JUST REPLACED. I TRIED SEVERAL TIMES TO START THE CAR AND IT WOULD NOT TURN OVER. THE TEMPERATURE OUTSIDE IS 94 DEGREES. I LOOKED ONLINE AND SAW THERE WERE SEVERAL COMPLAINTS IN DIFFERENT FORUMS FROM CONSUMERS WITH THE EXACT SAME MAKE AND MODEL. ONE COMMENTER STATED THAT IF YOU PRESS THE BRAKE THEN PUT THE CAR IN NEUTRAL THE CAR SHOULD START AND IT WOULD INDICATE THAT THE NEUTRAL SAFETY SWITCH WAS THE ISSUE. I FOLLOWED THE SUGGESTION AND THE CAR STARTED. AS I HAVE LOOKED THROUGH SEVERAL DIFFERENT ONLINE FORUMS I SEE THIS IS A VERY COMMON PROBLEM WITH THIS MAKE AND MODEL HOWEVER I DO NOT SEE A RECALL ISSUED.

THE HATCH DOOR WILL NOT UNLOCK WITH THE KEY FOB OR FROM THE DOOR UNLOCK BUTTON ON THE DRIVER'S DOOR. IT WAS SITTING IN A PARKING LOT WHEN I TRIED TO UNLOCK. I ALSO TRIED SEVERAL HOURS LATER AFTER IT HAD BEEN SITTING FOR AT LEAST 4 HOURS, AND NOTHING WILL UNLOCK THE DOOR.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE HAD SEVERAL DEFECTS AND FAILED TO START ON SEVERAL OCCASIONS. AS A RESULT, THE CONTACT HAD TO LEAVE THE VEHICLE UNATTENDED FOR A DAY AND THEN GO BACK AND RESTART THE VEHICLE. WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE OVER 35 MPH. ON SEVERAL OCCASIONS, THE AIR BAG, CHECK ENGINE, TRACTION CONTROL, ESP, AND SECURITY INDICATORS ILLUMINATED OFF AND ON. ALSO, ON SEVERAL OCCASIONS, THE GEAR SHIFTER FAILED TO SHIFT INTO NEUTRAL. THE VEHICLE WAS TAKEN TO MONKEN DODGE CHRYSLER JEEP RAM NISSAN (LOCATED AT 1739 W MCCORD ST, CENTRAILIA, IL 62801 (618) 545-5100) WHERE IT WAS DIAGNOSED THAT THE FAILURE COULD NOT BE REPLICATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO KING CITY CHRYSLER CENTER (LOCATED AT BROADWAY ST, MT VERNON, IL 62864 (618) 242-6600) WHERE IT WAS DIAGNOSED THAT THE PCM NEEDED TO BE REPLACED. THE CONTACT STATED THAT ANOTHER MECHANIC SUGGESTED TO HAVE THE PCM REBUILT TO SAVE MONEY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 158,000. THE VIN WAS UNAVAILABLE.