2015 DODGE JOURNEY Complaints

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 10 MPH, THE FRONT END OF THE VEHICLE MADE AN ABNORMAL CLANKING NOISE. ADDITIONALLY, WHEN TRAVELING 80 MPH ON UNEVEN SURFACES, THE VEHICLE SWAYED. THE VEHICLE WAS TAKEN TO WELLS MOTOR COMPANY (1600 US HIGHWAY 27 S, AVON PARK, FL 33825) WHERE IT WAS DIAGNOSED THAT THE SWAY ARM BUSHING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO LAKELAND CHRYSLER DODGE JEEP (2875 MALL HILL DR, LAKELAND, FL 33810) WHERE IT WAS DIAGNOSED THAT THERE WAS NORMAL WEAR AND TEAR ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO LAKE WALES CHRYSLER DODGE JEEP (21529 HIGHWAY 27 LAKE, WALES, FL 33850) WHERE IT WAS DIAGNOSED THAT THE FRONT END NEEDED TO BE GREASED. THE VEHICLE WAS STILL BEING SERVICED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE, BUT DID NOT OFFER ANY ASSISTANCE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 26,000.

WHILE DRIVING WITH OUR TWO CHILDREN IN THE VEHICLE THE ENGINE SHUT OFF AND THE POWER STEERING AND POWER BRAKES DID NOT WORK, THERE WAS NO CONTROL OVER THE VEHICLE. LUCKILY IT WAS A CITY SIDE ROAD AND WE WERE ABLE TO COAST TO A STOP WITHOUT HITTING ANYTHING OR GETTING REAR ENDED. NOTHING WOULD WORK ON THE VEHICLE. AFTER ABOUT 10 SECONDS THE ENGINE STARTED BACK UP WITHOUT HAVING THE BRAKE PRESSED OR PRESSING THE START BUTTON. MY WIFE DROVE THE VEHICLE BACK TO OUR HOUSE WHICH WAS ABOUT SIX BLOCKS AWAY.

AT TIMES THE CAR REFUSES TO DOWNSHIFT IN ORDER TO SAFELY ACCELERATE WHEN NEEDED. COMMON EXAMPLE IS WHEN COMING TO A "ROLLING STOP" AT A STOPLIGHT AND PREPARING TO TURN LEFT THROUGH AN INTERSECTION, THE CAR IS USUALLY IN 3RD OR 4TH GEAR. WHEN WE PRESS THE GAS PEDAL, 3RD OR 4TH GEAR AREN'T LOW ENOUGH GEARS TO MAKE THE CAR SAFELY ACCELERATE THROUGH THE INTERSECTION SO YOU'RE LEFT JUST CREEPING THROUGH IT IN 3RD OR 4TH GEAR WHEN THE CAR SHOULD'VE DOWNSHIFTED TO 1ST OR 2ND GEAR FROM RECOGNIZING THE GAS WAS DEPRESSED SIGNIFICANTLY. BUT OVER AND OVER AGAIN THIS SCENARIO PLAYS OUT AND IT'S PUT MY WIFE AND FAMILY IN DANGER EACH TIME. IT WAS FOUND AT THE SERVICE APPOINTMENT AT LUCAS DODGE IN JUNE OF 2017 THAT THERE WAS A TRANSMISSION FLUID LEAK. IT IS UNKNOWN HOW LONG THIS LEAK EXISTED OR HOW MUCH FLUID LEAKED OUT OR HOW MUCH MECHANICAL TRANSMISSION DAMAGE OCCURRED. WE BOUGHT THIS CAR BRAND NEW AND IT'S NOW BEEN IN FOR AT LEAST 5 REPAIR ATTEMPTS FOR THIS PROBLEM AND WE KNOW THE WAY IT IS BEHAVING ISN'T NORMAL AS IT DIDN'T ACT THIS WAY WHEN WE FIRST BOUGHT IT, PLUS WE'VE HAD 2 IDENTICAL LOANER DODGE JOURNEY'S AND THEY DO NOT ACT THIS WAY.

"TAKATA RECALL" I WAS DRIVING OVER A RESIDENTIAL NEIGHBORHOOD (NO MORE THAN 25MPH) AND WE HAVE A COLLISION WITH ANOTHER CAR. OUR CAR WAS HIT ON BACK WHEEL AND WAS UP IN THE AIR AND ROLL UP 3 TIMES. NONE OF THE AIR BAGS INSIDE OF THE CAR DEPLOYED. THIS CAUSED DAMAGE, SCARS AND BRUISES ON MY LEFT SIDE OF THE NECK, SHOULDER, ARM AND HAND. THANKFULLY MY HUSBAND AND DAUGHTER HAS NOT BEEN INJURED, JUST ME.

WHILE DRIVING WITH MY 2 YOUNG CHILDREN MY CAR SHUT OFF OUT OF NO WHERE. I WAS DRIVING DOWN A BUSY STREET IN A LARGE CITY AND WENT TO TURN RIGHT INTO A PARKING LOT, AS SOON AS I PULLED INTO THE LOT THE CAR SHUT OFF, THE STEERING WHEEL AND BREAK LOCKED AND I COULDN'T DO ANYTHING TO MAKE THE CAR START. AFTER ABOUT A MINUTE OF FRANCIALLY PUSHING THE 'PUSH TO START' BUTTON THE CAR TURNED BACK ON. THANKFULLY WE WERE IN THE PARKING LOT AT THIS POINT BECUASE IF WE WERE STILL ON THE STREET WE WOULDN'T HAVE BEEN IN A MAJOR ACCIDENT.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE OPERATING THE VEHICLE, IT EXPERIENCED SEVERAL ELECTRICAL MALFUNCTIONS. THE CONTACT STATED THAT THE DISPLAY SCREEN TURNED OFF AND ON, THE SEAT BELT ALARM ERRONEOUSLY CHIMED, AND THE PARK INDICATOR ERRONEOUSLY ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO UNIVERSITY DODGE IN FLORANCE, ALABAMA WHERE IT WAS DIAGNOSED THAT THE PCM WAS FAULTY AND NEEDED TO BE REPLACED. THE PCM WAS REPLACED, BUT THE FAILURES CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER ON MULTIPLE OCCASIONS AND THE PCM WAS FLASHED, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 4,024.

ONE WEEK AFTER PURCHASING VEHICLE, NAVIGATION SYSTEM HAD ERRORS. WHEN ATTEMPTING TO FIND ROUTE, RECEIVED TWO ERROR MESSAGES. "CAN'T UNLOCK MAPS" AND "DETAILED MAPS ARE REQUIRED FOR ROUTING. NO DETAILED MAPS FOUND ON THIS UNIT." TOOK VEHICLE TO THE DEALERSHIP (STILL UNDER WARRANTY) AND THEY PERFORMED SOFTWARE UPGRADE AND SAID IT WAS NOW WORKING. WENT TO LEAVE DEALERSHIP, STARTED VEHICLE, AND ERROR MESSAGES RETURNED. DEALERSHIP SAID THEY'D NOW HAVE TO ORDER NEW RADIO AS THIS WAS A COMMON PROBLEM. ALSO TOLD THE DEALERSHIP ABOUT MESSAGE THAT APPEARED ON DASH THAT SAID "KEY HAS LEFT VEHICLE" - EVEN THOUGH I HAD THE KEY FOB ON MY PERSON, WAS SITTING IN THE DRIVER'S SEAT, AND MY ENGINE WAS RUNNING. ALSO RECEIVED AN ERROR MESSAGE ABOUT THE FUEL CAP AND THE LOW FUEL ICON STAYED ON FOR TWO DAYS AFTER FILLING WITH FUEL. READJUSTED THE FUEL CAP TWICE AND ICON STILL REMAINED AND THEN DISAPPEARED AFTER TWO DAYS ON IT'S OWN. DEALERSHIP SAID THEY'D LOOK AT IT IF IT HAPPENS AGAIN. POSSIBLY RELATED TO THE COMPUTER SYSTEM ISSUE.

NAVIGATION SYSTEM DEFECTIVE. UNIT STOPPED WORKING LESS THAN YEAR AFTER PURCHASING NEW. DEALER STATED ENTIRE UNIT NEEDS TO BE REPLACED. RESEARCHED ISSUE ONLINE AND THE DEFECT IS REPORTED REPEATEDLY BY OWNERS OF 2015 DODGE JOURNEYS. DEFECT APPEARS TO BE SYSTEMIC BUT A RECALL HAS NOT BEEN ISSUED BY DODGE AND THEY REFUSE TO COVER ONCE BASIC WARRANTY (3YR / 36,000 MI) EXPIRES.

CAR STALLS IN THE MIDDLE OF DRIVING. THIS IS VERY DANGEROUS CAN CAUSE A FATAL ACCIDENT. THE FUEL SYSTEM IS ALWAYS THROWING A CODE

AIR CONDITIONER RANDOMLY TURNS ON. UPON ACCELERATION AND OR STARTING OR STOPPING CAR. AT A STOP SIGN OR LIGHT.