2009 DODGE JOURNEY Complaints

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WE CALLED OUR LOCAL DODGE DEALER, UNIVERSITY DODGE OF FLORENCE ALABAMA AND WE WERE TOLD THAT THE SAFETY RECALL THAT IS REQUIRED FOR OUR VEHICLE WAS NOT ABLE TO BE ORDERED AT THIS TIME, AND MIGHT TAKE UPWARDS OF 2 YEARS TO RECIEVE THE PART TO FIX THE RECALL. THIS IS UNACCEPTABLE TO ME AND ENDANGERS OUR SAFETY AND OUR FAMILIES SAFETY.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.

WE BOUGHT THE CAR NEW IN APRIL OF 2009. IN AUGUST OF 2012 BRAKES STARTED ACTING 'STICKY AND JERKY'. TOOK IT BACK TO THE DEALERSHIP JUST BECAUSE OF THE BRAKES (HAD EXTENDED WARRANTY). WE HAD A STRONG FEELING IT HAD SOMETHING TO DO WITH THE ESP BAS SYSTEM. THEY DIDN'T EVEN LOOK AT IT BEFORE SAYING 'NO' IT WASN'T THE ESP BAS SYSTEM. THROUGH MULTIPLE DEALERSHIP SERVICE VISITS, OIL CHANGES AND SUCH; BRAKES STAYED CONSTANTLY JERKY. 2+ YEARS AGO I WENT INTO DEALERSHIP FOR TIRE ROTATION AND OIL CHANGE AND THEY TOLD ME I'D HAVE TO REPLACE MY BRAKES SOON. UNHAPPY WITH THE LONG WAIT AND COST OF SERVICE AT THE DEALERSHIP I'VE BEEN TAKING THE JOURNEY INTO ANOTHER SHOP WHERE I ASKED THEM TO CHECK MY BRAKES AND THEY SAID THEY WERE FINE. YESTERDAY WHILE DRIVING APPROX. 35MPH THE ESP BAS LIGHTS CAME ON AND ALL OF A SUDDEN THE BRAKES WEREN'T STICKY OR JERKY. THEY WORKED LIKE THEY WERE SUPPOSED TO IN THE FIRST PLACE. THE ESP BAS (YELLOW) LIGHTS WILL NOT TURN OFF. I KNOW SOONER OR LATER I'LL HAVE TO REPLACE THE BRAKES BECAUSE THEY PUT SUCH SHODDY ONES ON AT THE FACTORY, BUT THE PROBLEM WITH THE ESP BAS IS A COMPUTER PROBLEM THAT EFFECTED THE BRAKE SYSTEM AND IT SHOULD HAVE BEEN ADDRESSED BY THE DEALERSHIP. BETWEEN THE POOR DISMISSIVE WAY THE DEALERSHIP HANDLED THIS ESP BAS PROBLEM (DIDN'T EVEN TEST DRIVE) AND THE CHEAP BRAKES DODGE INSTALLED. I WILL NEVER BUY A VEHICLE FROM EITHER OF THEM AGAIN.

THIS COMPLAINT IS IN REGARD TO RECALL R03/NHTSA 14V-373. I HAVE HAD THIS CAR SINCE 2013 AND HAVE HAD SEVERAL RECALL NOTICES AND I HAVE CALLED MY LOCAL DEALERSHIP TO SCHEDULE AN APPOINTMENT. THEY STATED THAT THE PARTS HAVE NOT ARRIVED AND THAT UNTIL THEY DID, IT COULDN'T BE REPAIRED. THIS HAS BEEN SEVERAL MONTHS AGO AND NO WORD HAS BEEN RECEIVED TO SCHEDULE AN APPOINTMENT. NOW WE HAVE A NEW RECALL NUMBER ABOUT THE SAME PROBLEM AND THEY STILL HAVEN'T CALLED. THE VEHICLE HAS AN INTERMITTENT PROBLEM WITH STARTING, SO FAR, IT EVENTUALLY STARTS BUT I KNOW IT IS JUST A MATTER OF TIME BEFORE IT LEAVES ME OR MY WIFE STRANDED. I WOULD HATE TO SEE WHAT WOULD HAPPEN IF IT SWITCHED FROM ON TO ACCESSORY AND LOST ALL POWER GOING DOWN THE ROAD. I DON'T KNOW WHO IS AT FAULT, THE DEALERSHIP OR THE MANUFACTURER, BUT I FEEL THIS HAS NOT BE HANDLED IN A REASONABLE TIME AND IS ALSO A SERIOUS SAFETY RISK.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

LOSES POWER WILL IDLE AND ALSO DRIVING. DOES NOT ALWAYS START- REQUIRES CAR TO BE SHIFTED IN AND OUT OF PARK BEFORE STARTING. DASH LIGHTS DIM WHEN WIPES ARE ENGAGED OR CHANGES AS WELL AS WHEN TURN SIGNAL USED. RECALL NO ABLE TO BE DONE DUE TO "PARTS NOT COMING IN" AT DEALERSHIP. RAPID TIRE WEAR AND ALLIGNMENT ISSUES.SPARE TIRE IS A TEMP DOUGHNUT AND CAN NOT BE USED ON AWD CARS,

RECEIVED FIRST RECALL LAST YEAR ABOUT JUNE AND WENT TO DEALER. THEY DID NOT HAVE THE PART. THIS WAS DONE AT LEAST 3 TIMES. RECEIVED SECOND RECALL FOR THE SAME THING. DEALER WAS CONTACTED AND WAS STILL TOLD NO PART AVAILABLE. ON 1-8-2016 I CONTACTED THE VEHICLE SAFETY HOTLINE AND WAS ASSURED THE WOULD FILE MY COMPLAINT. COMPLAINT ID IS OD-10818896. STILL HAVE NOT RECEIVED FURTHER INFO ON THIS MATTER. WAS SUPPOSE TO RECEIVED SOMETHING ABOUT THIS IN THE MAIL AND ALSO BY E-MAIL.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.