2015 DODGE JOURNEY Complaints

I HAVE RECIEVED 3 RECALLS AND ALL OF THEM THE MANUFACTURER JUST SAYS TO CONTACT DEALER FOR VEHICLE INSPECTION AND PART REPAIR. ITS BEEN 3 MOS AND POWAY DODGE DEALER SAID TO WAIT TILL I GOT ANOTHER RECALL NOTICE THAT PARTS HAVE BEEN DISTRIBUTED. I AM WONDERING IF I NEED TO HAVE THE ACCIDENT BEFORE THE COMPANY ACCEPTS RESPONSABILITY FOR REPAIRS OR WORST DEATHS IN MY FAMILY. I HAVE A TWO YEAR OLD AND AN 8 YEAR OLD TO PROTECT MR. CEO/VP. FIRST IT WAS THE BREAKS, THEN SEAT BELT, NOW NAVIGATION SYSTEM. I ALSO HAVE NOT BEEN ABLE TO USE ONE OF THE AIR CONDITION VENTS IN FRONT SEAT CAUSE ITS NEVER CIRCULATED SINCE I BOUGHT IT. WAS MY CAR MADE ON A FRIDAY BEFORE HAPPY HOUR?

IN DEC 2015 I RECEIVED A RECALL NOTICE AND WAS INFORMED THAT ANOTHER NOTICE WOULD BE SENT WHEN I WAS TO CONTACT THE DEALER. THIS IS FOR THE ANTI-LOCK BRAKE SYSTEM. THE 2ND NOTICE WAS RECEIVED IN JAN16. I CALLED THE DEALER ON 1/4 AND 1/21/16 AND WAS TOLD THEY DID NOT HAVE AND DID NOT KNOW WHEN THEY WOULD HAVE THE PART TO MAKE THE REPAIR. THEY SAID THEY WOULD TAKE MY NAME AND NUMBER AND PUT ME ON THE WAITING LIST AND CALL ME WHEN THE PART WAS IN. IT IS 3/1/16 AND I HAD NOT HEARD FROM LANDMARK DODGE WHERE I PURCHASED THE VEHICLE FROM AND HAD BEEN IN CONTACT WITH. I CALLED THEM TO SEE IF THEY HAD THE PART AND GUESS WHAT THEY SAID THEY JUST HAPPEN TO GET 5 IN TODAY! HOWEVER THEY COULD NOT SCHEDULE THE REPAIR UNTIL 4/1/16. WE ARE TALKING ABOUT THE BRAKE SYSTEM HERE. 4 MONTHS TO DO A REPAIR THAT THE MANUFACTURER KNEW WAS REQUIRED FOR SAFETY SAKE. I REALLY FEEL THE NHTSA SHOULD LOOK INTO THIS. ALSO THIS IS THE 2ND RECALL ON THIS VEHICLE AND I HAVE NOT EVEN OWNED IT FOR A YEAR YET. THE FIRST WAS THE ENGINE BEAUTY COVER WHICH WE HAD TO WAIT FOR THAT PART ON ALSO. WE HAVE BEEN FORCED TO DRIVE WITH A FAULTY ANTI-LOCK BRAKE SYSTEM CONTROL MODULE ON THIS VEHICLE FOR AT LEAST 3 MONTHS. AND THAT WAS JUST SINCE WE WERE NOTIFIED. THIS IS UNREASONABLE AND A SAFETY ISSUE THAT REALLY SHOULD BE ADDRESSED. AND I DON'T THINK THE DEALER WAS EVEN GOING TO CALL ME BACK AS THEY SAID THEY WOULD.THANK YOU. *TR

ON EARLY DECEMBER 2015, WATER LEAK INSIDE MY VEHICLE, I BROUGHT THE VEHICLE TO KENDALL DODGE, THE BACK SEAT CONTAINERS WERE FILL WITH WATER, THE CARPET WAS WET AS WELL, KENDALL DODGE KEEP THE VEHICLE FOR A ONE AN A HALF WEEK, WHEN THEY CALL ME TO ADVISED ME THAT THE VEHICLE WAS READY WHEN I SHOW UP TO THE DEALER TO PICK UP THE CAR THE CASE MANAGER SHOW ME THE VEHICLE IT WAS NOTED THAT THE BACK SEAT CONTAINER WERE HALF WAY WITH WATER, I ASK THE CASE MANAGER WHAT WAS DONE IN MY VEHICLE SHE COULDN'T ANSWER SHE APOLOGIZED AND SHE TOLD ME THAT SHE WILL SEND THE CAR BACK TO THE SHOP, 3 DAYS LATER THEY CALL ME AGAIN TO TELL ME THAT THE VEHICLE WAS READY, WHEN I PICK UP THE CAR AN INSPECTION WAS DONE AND IT WAS NOTED THAT THE BACK CONTAINER HAD RUST, I ASK AGAIN, NO RESPONSE, SINCE THE BEGINNING OF THIS I BEEN IN CONTACT WITH CHRYSLER, I HAD REQUESTED MOLD TEST OR REPLACEMENT OF THE CARPET, THE VEHICLE SMELLS BAD HAD RUST I DONT KNOW IF IT HAS MOLD CHRYSLER KEEP GIVING ME THE RUN AROUND, THIS VEHICLE WAS NEW WHEN IT WAS PURCHASE MAY 26 2015, IN ADDITION THE TRANSMISSION KEEP GIVING ME PROBLEMS IT SEEMS THAT THEY ARE DEFAULTING IN THE AGREEMENT THAT WAS MADE WHEN I PURCHASE AND SIGN FOR THIS VEHICLE, I HAVE TWO LITTLE GIRLS AND THEY SPEND A LOT OF TIME IN THIS VEHICLE GOING TO SCHOOL AND PLACES AND AM NOT SURE IF THIS VEHICLE IS SAFE FOR THEM, PLEASE HELP MY TEL: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE WHEELS SEIZED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC ) HOWEVER THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,500. PARTS DISTRIBUTION DISCONNECT.

DRIVERS SEAT, PASSENGER SEAT PLASTIC AROUND SEAT BELT ON SIDE OF SEAT BREAKS AND SEAT BELT GETS STUCK IN BETWEEN CRACKED AREA. MIDDLE ROW SEATS SIDE PLASTIC PIECE BREAKS ALSO, POPPING OFF EXPOSING METAL SHARP PIECE WHICH CAN CUT YOUR LEG OR HAND OF CLOSE TO THAT PIECE. VEHICLE IS 2015 AND HAS HAD RECALLS, CONTINUES BRAKE PROBLEMS AND JUST RECENTLY THROTTLE BODY AND CAM PROBLEMS.

ABS....BRAKING FAILURE....MY BRAKES FAILED ON 12/31/2015 SHORTLY BEFORE 3PM, I WAS LEAVING A SHOPPING CENTER PARKING LOT, A CAR WAS BACKING OUT, SO I WENT TO HIT MY BRAKES, AND THEY WENT ALL THE WAY TO THE FLOOR WITHOUT STOPPING OR SLOWING DOWN, I TRIED A SECOND TIME BUT STILL NOTHING HAPPENED, SO I AS I GOT CLOSER TO THE CAR, I VEERED AWAY FROM IT AND BUMPED A POLE TO STOP MY CAR, I WAS GOING BETWEEN 5-7 MILES PER HOUR, AND THE VEHICLE WOULDN'T STOP. MY VECHICLE HAD FRONT END DAMAGE TO THE BUMPER AND THE HOOD, AND NOT SURE IF THE BUMPER OR THE HOOD PRESSED AGAINST THE RADIATOR, BUT THAT NEEDED REPAIR AS WELL. MY INSURANCE COMPANY TOOK CARE OF THE DAMAGE, I LATER FOUND OUT WHILE MY VEHICLE WAS IN THE SHOP GETTING BODY WORK REPAIRED, THAT THERE WAS A RECALL ON MY ABS, SHORTLY AFTER I RECEIVED A RECALL NOTICE IN THE MAIL. NOT SURE IF THAT WAS THE REASON WHY MY BRAKES FAILED, BUT THEY ISN'T ANY OTHER EXPLANATION, MY VEHICLE WAS ONLY A LITTLE OVER 3 MONTHS OLD, AND SHOULDN'T HAVE HAD THAT PROBLEM. AFTER THE BODYSHOP COMPLETED THE BODY DAMAGE THE INSURANCE COMPANY TOWED IT TO THE CHRYSLER DEALERSHIP WHERE IT WAS PURCHASED AND THEY REFUSED THE VEHICLE STATING THEY WOULD ONLY FIX IT IF I ACCEPT RESPONSIBILITY FOR THE ACCIDENT, AND THAT I HAD TO PUT IT IN WRITING FOR THE INSURANCE COMPANY, SO THAT THEY INSURANCE COMPANY WONT MAKE THEM REIMBURSE THEM FOR THE DAMAGES THAT THEY ALREADY PAID FOR. (WHICH DIDN'T MAKE ANY SENSE TO ME.. I AM STILL WAITING FOR SOMEBODY TO ACCEPT THE RESPONSIBILITY AS TO WHY I DIDN'T HAVE ANY BRAKES, AND WHY THE INSURANCE COMPANY JUST DIDN'T HAVE THE REPAIR SHOP FIX THE BRAKES AS WELL. ...EVEN AFTER ALL THE FRONT END DAMAGE I'M STILL CONFUSED AS TO WHY THE AIRBAGS DIDN'T DEPLOY. MAYBE THERE IS A DEFECT THERE AS WELL.

I AM EXPERIENCING INTERMITTENT ISSUES WITH THE ILLUMINATION OF TNE INTERIOR LIGHTING TO INCLUDE THE 4.3-INCH TOUCH SCREEN DISPLAY, THE TS DISPLAY HAS AT TIMES NOT ILLUMINTATED FOR UP TO A FULL MINUTE. ALSO AT TIMES THE INTERIOR LIGHTING WILL DIM FOR NO REASON, NO EXTERNAL LIGHTING HAS CHANGED TO CAUSE THIS TO HAPPEN. UCONNECT OFTEN WILL HAVE ISSUES WITH CONNECTING TO PHONE. THE ILLUMINATION ISSUES OCCUR EITHER AFTER THE VEHICLE HAS JUST BEEN STARTED OR IT HAS OCCURED WHILE DRIVING. WE ARE ALSO EXPEREINCING ISSUES WITH THE BRAKE BEING DIFFICULT TO PRESS DOWN ON WHEN ATTEMPTING TO START THE VEHICLE, EITHER WITH THE REMOTE START OR WITHOUT. WE RECENTLY HAVE TAKEN IN THE VEHICLE TO HAVE IT INSPECTED AND THEY DID NOT SEE ANY ISSUES. THE DEALER DID NOT EVEN THINK ABOUT UPDATING ANY SOFTWARE WHICH MIGHT RESOLVE THIS ISSUE, AS I AM SEEING ONLINE HERE: HTTP://WWW-ODI.NHTSA.DOT.GOV/OWNERS/SEARCHRESULTS.ACTION?SEARCHTYPE=PROD&PRODTYPE=V&TARGETCATEGORY=A&ACTIVETAB=3&SEARCHCRITERIA.MODEL_YR=2015&SEARCHCRITERIA.MAKE=DODGE&SEARCHCRITERIA.MODEL=JOURNEY&SEARCHCRITERIA.PROD_IDS=1978691

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 70 MPH, THE CONTACT ATTEMPTED TO APPLY THE BRAKES; HOWEVER, THEY FAILED TO STOP THE VEHICLE. THE VEHICLE STRUCK A DOG. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE DRIVER, PASSENGER, AND CHILDREN LOCATED IN THE REAR OF THE VEHICLE SUSTAINED WHIPLASH. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE FAILED TO STOP WHILE DRIVING APPROXIMATELY 75 MPH AND STRUCK A DOG. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.