2010 DODGE JOURNEY Complaints

WHEN DRIVING WITH MY MOTHER AS PASSENGER FROM PHOENIX TO TUCSON TO VISIT RELATIVES, THE HORN SOUNDED INTERMITTENTLY. I HAD A MINOR ACCIDENT A FEW DAYS LATER, AND WHEN I TOOK THE CAR IN THE DEALER TO REPAIR, I ASKED THEM TO CHECK THE HORN. THEY REPORTED NOTHING AMISS. THE HORN CONTINUED TO INTERNITTENTLY SOUND OFF WHETHER I WAS DRIVING ON A SIDE STREET ALONE OR IN TRAFFIC, BOTH ON SURFACE STREETS AND THE FREEWAYS. WHEN I RECEIVED THE NOTICE FOR THE FOBIK RECALL IN MAY, I MADE THE APPOINTMENT AND TOOK THE CAR IN, AND REMINDED THEM THE HORN GOES OFF; THE SAME DEALER TOLD ME THEY COULD NOT REPLICATE THE HORN ISSUE AGAIN. THEY ALSO FAILED TO COMPLETE THE RECALL FIX. I MADE ANOTHER APPOINTMENT TWO WEEKS AGO IN JULY AS THE HORN KEPT SOUNDING OFF ON ITS OWN AND IT IS GETTING WORSE. I ALSO HAD ALL THE REQUIRED MAINTENANCE COMPLETED AT A COST OF OVER $1500, AND WHILE IN THE SERVICE BAY THE CAR HORN SOUNDED OFF. THE SERVICE CREW ATTEMPTED TO FIX THE HORN OVER THREE DAYS BUT FAILED. AS I DROVE THE CAR AWAY FROM THE DEALERSHIP, THE HORN SOUNDED OFF AGAIN. THEY ALSO DID NOT COMPLETE THE RECALL FIX AGAIN, EVEN AFTER ORDERING THE PARTS NECESSARY. THEY BELIEVE THE HORN ISSUE IS RELATED TO THE ELECTRICAL ISSUE IN THE KEY FOBIK RECALL, AND ARE HOPING THE RECALL FIX WILL ALSO ADDRESS THE HORN ISSUE. MEANWHILE, THE HORN HAS CONTINUED TO ESCALATE AND LAST EVENING WHILE DRIVING HOME IN RUSH HOUR TRAFFIC, THE HORN SOUNDED OFF FOR LONGER PERIODS, ON SEVERAL OCCASIONS FOR AS LONG AS NEARLY A MILE ON THE SURFACE STREETS. AS THIS IS A SEVERE SAFETY ISSUE AS WELL AS A CITABLE OFFENSE, I HAVE MADE YET ANOTHER APPOINTMENT TO HAVE THE HORN ISSUE FIXED. THE DEALER HAS NOT RELAYED EXACTLY WHAT STEPS THEY HAVE TAKEN TO CORRECT THIS, OTHER THAN REPLACING THE *SPRING IN THE STEERING COLUMN. I HAVE READ ONLINE A POSSIBLE HORN FIX IS TO REPLACE THE AIRBAG - WHICH HAS NOT BEEN IDENTIFIED IN A RECALL YET.

IN MARCH 2015 THE VEHICLE SHOWED SIGNS OF IGNITION LOCKING AND NOT BEING ABLE TO BE STARTED WITH KEY. THIS DID NOT HAPPEN EVERY TIME, BUT ENOUGH TO BE ANNOYING. AAA WAS CALLED TO TOW THE VEHICLE TO OUR REPUTABLE MECHANIC EACH TIME IT OCCURRED. MECHANIC COULD FIND NOTHING WRONG AS THIS PROBLEM DID NOT SHOW WHILE IN HIS PREMISES. THE PROBLEM CONTINUED. IN JUNE I RECEIVED RECALL NOTICE 'R03" AND ON 6/16/15 PUT IN AN 'ORDER' WITH CHAPMAN AUTO GROUP IN HORSHAM, PA. WHEN THEY INSPECTED THE VEHICLE IT DID NOT SHOW SIGNS OF IGNITION LOCK UP EITHER. BY THE BEGINNING OF JULY, I WAS TOLD BY CHAPMAN THAT THEY HAD NO IDEA WHEN THIS PART ON THE RECALL WOULD BE IN STOCK. I PROCEEDED TO CALL TWO OTHER DEALERSHIPS IN THE AREA AND RECEIVED THE SAME STORY FROM THEM. I ALSO CALLED CHRYSLER CUSTOMER SVC AS WELL AS SENT AN E-MAIL TO CUSTOMERASSISTRE@CHRYSLER AND SO FAR EVERYONE HAS SAID THAT THE AUTO MAKER HAS NO IDEA WHEN AND WHO WILL BE MAKING THIS WIRELESS IGNITION NODE MODULE TO SATISFY THE RECALL. MY CAR IS DEFECTIVE AND I NEED IT REPAIRED IMMEDIATELY. WE HAVE ALSO USED UP MOST OF OUR AAA CALLS DUE TO THIS PROBLEM AND OUR POLICY DOES NOT RENEW UNTIL MARCH 2016.

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE VEHICLE REMAINED AT THE DEALER FOR 90 DAYS WITHOUT REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH AND COMING TO A STOP THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE ROTOR AND BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. IN ADDITION, THE CONTACT WAS INFORMED THAT SEVERAL ELECTRONIC SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT ON SEVERAL OCCASIONS THE VEHICLE WAS UNABLE TO BE STARTED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000.

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF A RECALL FOR THE ELECTRICAL SYSTEM; HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND THE STEERING ABILITY SEIZED WITHOUT WARNING. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD AND THEN IT WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

I BROUGHT MY 2010 DODGE JOURNEY IN 2012, ABOUT A YEAR LATER, THE CARE STARTED TO STALL WHEN ON STARTING. NATURALLY, WE THOUGHT IS WAS THE BATTERY, SO WENT TO THE DODGE DEALER AND THEY AGREED. TWO WEEK LATER, THE CARE WOULD NOT START AFTER MY SONS BASEBALL CAME. SOMEONE GAVE ME A JUMP, SO I THOUGHT THAT I GOT A BAD BATTERY. TOWED CAR TO SHOP AND I WAS TOLD THAT THE STARTER WAS BAD. SO APPROXIMATELY. $250.00 LATER I HAVE A NEW BATTERY. THE CARE CONTINUES TO NOT START. THE DODGE JOURNEY IS THE MOST UNRELIABLE CAR I HAVE EVERY HAD. IT IS NOW SITTING IN MY GARAGE, BECAUSE I WAS DRIVING AND THE CAR RAN HOT AND WILL NOT GO MORE THAN 30 MILES PER HOUR. I HAVE A CAR NOT AND CANNOT AFFORD TO GET FIXED. I AM TOLD THAT SOMETHING MAY BE WRONG WITH THE TRANSMISSION, BUT ONLY DEALER CAN WORK ON THIS SINCE THE TRANSMISSION IS BURIED UNDER EVERYTHING. I AM FRUSTRATED AND BROKE AND STILL HAVING TO PAY A CARE NOTE!

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE HORN OF THE VEHICLE ACTIVATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE CONTACT ALSO MENTIONED THAT THE KEY FOB FAILED TO LOCK ALL FOUR DOORS INTERMITTENTLY BUT NEVER LOCKED THE FRONT DRIVER SIDE DOOR OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.