2009 DODGE JOURNEY Complaints

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE PARKED, SEVERAL ATTEMPTS HAD TO BE MADE IN ORDER TO START UP THE VEHICLE. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY AFTER THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000(AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS ABLE TO START ON NUMEROUS ATTEMPTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM)HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.

ON WEDNESDAY APRIL 22ND, I WAS STRANDED AT THE GROCERY STORE BECAUSE MY 2009 DODGE JOURNEY WOULD NOT START. I REPIDETLY TRIED TO START THE CAR AND I GOT A "BAD KEY" MESSAGE ON THE DASH BOARD. THINKING IT WAS THE KEY, I TRIED MY SPARE KEY THAT I KEEP IN MY BAG BUT THE CAR WOULD NOT START. NOTHING LIT UP AND THERE WAS NO NOISE WHAT SO EVER FROM THE ENGINE. AS A MOM WITH FOUR YOUNG KIDS, THIS IS ONE OF MY WORST NIGHTMARES. NOT ONLY WERE WE STRANDED AT THE GROCERY STORE, WE WERE LATE FOR SCHOOL. WE WAITED FOR AN HOUR FOR SOMEONE TO PICK US UP AND THEN HAD TO CALL A TOW TRUCK TO TAKE THE CAR TO OUR LOCAL DODGE DEALER. UNFORTUNATELY, OUR DEALER HAS NO LONER VEHICLES WE COULD HAVE USED.ON LAST THURSDAY AFTERNOON, I GOT A CALL FROM THE BROWN DODGE SERVICE WHO TOLD ME THE MODULE NEEDED TO BE REPLACED AND I HAD TO GET TWO NEW KEYS AS IT ALL COMES TOGETHER AS ONE PACKAGE AND I WAS TOLD IT WOULD COST $700. . THEN IT HAPPENED AGAIN A COUPLE OF WEEKS LATER AND I HAD TO PAY FOR YET ANOTHER TOW TRUCK. SAME SYMPTOM'S, THE CAR WOULD NOT START WHEN I TURNED THE IGNITION SWITCH. WHEN I TOOK IT TO THE BROWN DODGE DEALER THEY CLAIMED IT WAS A BAD BATTERY. SO I PAID TO HAVE IT REPLACED. THEN IT HAPPENED AGAIN BUT LUCKILY THIS TIME THE CAR STARTED AFTER I HAD TO TRY TURN THE IGNITION SWITCH ON ABOUT FIFTEEN TIMES, AND I DROVE IT DIRECTLY TO THE DEALERSHIP AGAIN. ONCE THERE, I KEPT IT THERE FOR 4 DAYS SO THEY COULD SEE WHAT WAS GOING ON. EVERY TIME THEY TURN THE IGNITION SWITCH, THE CAR STARTED FOR THEM. SO NOTHING WAS FIXED. WELL, THIS HAS BEEN HAPPENING EVERY WEEK FOR THE PAST THREE MONTHS. THIS PAST WEEK I WAS STUCK WITH MY CHILDREN AT THE BANK FOR 30 MINUTES UNTIL THE CAR WOULD START. THE LOCAL DEALERSHIP CANNOT FIX IT AND I DON'T KNOW WHAT TO DO. IT IS NOT SAFE AND I AM ALWAYS WORRIED ABOUT MY CAR NOT STARTING.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE PARKED, THE VEHICLE STALLED SPORADICALLY. THE DEALER DIAGNOSED THAT THE IGNITION SWITCH MALFUNCTIONED AND NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000(ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 83,000. UPDATED 09/03/15*LJ

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO TURN OVER IN ORDER TO START THE VEHICLE. THE CONTACT MENTIONED THAT THE KEY FOBIK WAS REPLACED TWICE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. IN ADDITION, THE VEHICLE FAILED TO START AFTER THE KEY WAS TURNED IN THE IGNITION SWITCH. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. UPDATED 09/18/15*LJ