2009 DODGE JOURNEY Complaints

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO TURN OVER TO START THE VEHICLE AND THE VEHICLE STALLED SEVERAL TIMES. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE AND IT WAS TOWED MORE THAN ONCE TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE WITHOUT WARNING WHILE WAITING FOR THE PART. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

RECALL NUMBER L25. HAVE TALKED WITH LOCAL DEALERS AND WITH DODGE TO GET RECALL TAKEN CARE OF. HAVE BEEN PUT ON PRIORITY LIST AND NOT RECEIVED ANY COMMUNICATIONS IN OVER 4 MONTHS. MY SON USES THE CAR AT COLLEGE AND HAS HAD THE CAR SHUT OFF WHILE DRIVING, NEGATING THE POWER STEERING AND BRAKES. I CHECKED THE DODGE WEBSITE AND THEY SAID PARTS ARE NOW AVAILABLE, BUT I RECEIVED NO NOTIFICATION. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DEFROSTING THE WINDSHIELD, THE INTERIOR LIGHTS ILLUMINATED INDEPENDENTLY AND THE REAR PASSENGER SIDE WINDOW ROLLED DOWN INDEPENDENTLY. THE DRIVER SIDE DOOR PANEL CAUGHT FIRE. THE CONTACT EXTINGUISHED THE FIRE AND THE DOOR PANEL WOULD NO LONGER SHUT OR LATCH. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENTIRE DOOR PANEL NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

I BOUGHT THIS VEHICLE IN 2014, 3 DAYS AFTER PURCHASE WENT TO START MY CAR, IT WOULDN'T START. WHEN I TURNED IT OVER IT SAID "BAD KEY". THIS HAS DONE THIS OFF AND ON FOR THE LAST YEAR. AS OF 3/26/15 MY CAR WAS TOTALLY LOCKED DOWN. I KNEW OF THE RECALL AND HAVE ASKED LITHIA OF EUGENE OREGON 97401 IN REGARDS TO IT, AND THEY HAVE SAID THERE IS NO PARTS IN FOR THE RECALL. I SPOKE WITH PARTS, TODAY AND THEY STATED THEY HAD KEYS IN. SO THEN SENT ME TO THE SERVICE DEPARTMENT. THE SERVICE DEPARTMENT STATES THIS DOES NOT FALL UNDER THE RECALL OR MY WARRANTY. THAT I NEED TO REPLACE THE WHOLE IGNITION, WHICH WILL GIVE ME 2 NEW KEYS FOR THE SUM OF 702.00 OUT OF MY POCKET EXPENSE. IF THEY ARE HAVING SO MANY PROBLEMS WITH THESE IGNITIONS FOR THIS YEAR, I WOULD ASSUME IT WOULD FALL UNDER THE RECALL. I HAVE BEEN STRANDED WITH THIS SITUATION "BAD KEY" AND MY VEHICLE NOT STARTING NUMEROUS TIMES, EACH TIME THAT I MADE REFERENCE TO IT WITH LITHIA DODGE OF EUGENE, OREGON. THEY JUST SAID THEY WILL SEND ME INFORMATION WHEN THE PART COMES IN. THE COMPANY NEVER HAD A WRITTEN REPORT OF THE COMPLAINT ON THERE PART FOR UNKNOWN REASONS, EVEN THOUGH I HAD COMPLAINED ABOUT IT. I AM VERY FRUSTRATED IN THE WAY SERVICE DEPARTMENT HAS HANDLED THIS SITUATION NON PROFESSIONAL AND MAKING IT NOW MY PROBLEM TO HAVE TO DEAL WITH. I HAVE NO OTHER CAR SO I HAVE TO PAY TO GET IT FIXED AT THIS POINT, AND RENT A CAR UNTIL THEY CAN ORDER THE NEW IGNITION IN, AND REPAIR IT. WHICH THEY STATED CAN TAKE UP TO A WEEK. AT 20.00 DOLLARS A DAY RENTAL FEE FOR A CAR, AND THEN THE OTHER 702.00 FOR THE REPAIR. I AM NOT A HAPPY CAMPER WITH MY VEHICLE AT THIS POINT, OR WITH LITHA DODGE OF EUGENE OREGON.. *TR

VEHICLE FAILS TO START OR "SHUTS" DOWN WHILE RUNNING. DEALER CHARGED ME APPROXIMATELY $1000.00 TO REPAIR AND THE REPAIR WAS INEFFECTIVE (PRIOR TO RECEIVING RECALL NOTICE) DEALER IS NOW INFORMING ME THAT THE REPAIR PARTS DETAILED IN THE RECALL ARE IN "SHORT SUPPLY" OR "BACKORDERED" AND THEY ARE EXPECTING THEM NOT TO BE AVAILABLE FOR ONE YEAR. *TR

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10.

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 05-26-15*BF THE CONSUMER STATED IT HAD BEEN NEARLY 8 MONTHS AND THE PART NECESSARY TO PERFORM THE RECALL HAD NOT BEEN MADE AVAILABLE. UPDATED 6/30/2015*JS

TL* THE OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE ENGINE FAILED TO START. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. UPDATED 7/9/15*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED ON 6-11-2015 UNDER THE RECALL. UPDATED 9/18/15 *JS

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL NOISE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CONTACT ALSO STATED THAT THE BRAKES FAILED TO STOP THE VEHICLE IMMEDIATELY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKES AND THE ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, AFTER A SHORT PERIOD OF TIME THE FAILURE RECURRED MULTIPLE TIMES. ADDITIONALLY, THE TIRES WERE REPLACED MULTIPLE TIMES DUE TO THE CONTINUOUS FAILURES. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START UNTIL AFTER SEVERAL ATTEMPTS WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. ON SEPARATE OCCASIONS, THE DEALER REPLACED THE STARTER, THE KEY, THE WIN MODULE, SHIFTER AND BATTERY BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.