2009 DODGE JOURNEY Complaints

IN OCTOBER 2014 I RECEIVED A LETTER STATING CHRYSLER HAD A SAFETY RECALL ON THE FREQUENCY OPERATED BUTTON IGNITION KEY FOR MY JOURNEY. AS OF MARCH 2, 2105 I HAVE YET TO RECEIVE A LETTER TO GET THIS FIXED. I THINK 6 MONTHS IS MORE THAN ENOUGH TIME TO HAVE THIS RECALL TAKEN CARE OF FOR MY CAR. THE LETTER SAID I HAD TO WAIT FOR ANOTHER LETTER STATING THE PART WAS AT THE DEALER. I HAVE NEVER GOTTEN THIS LETTER. COULD YOU PLEASE TELL ME WHAT IS TAKING SO LONG AND WHEN THIS PROBLEM WILL BE FIXED? *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE VEERED TO THE LEFT SIDE OF THE ROAD INTO TERRAIN. THE VEHICLE THEN ROLLED OVER MULTIPLE TIMES UNTIL COMING TO A STOP IN A WATER DRAIN DITCH. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND HER DAUGHTER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DRIVER'S RIGHT SIDE OF THE FACE WAS SEVERELY BRUISED AND NECK AND SPINE TRAUMA WAS SUSTAINED. THE CONTACT NEEDED AN MRI ON THE WRIST, ARM, NECK, AND LOWER LUMBAR AREA TO FURTHER DIAGNOSE THE EXTENT OF HER INJURIES. THE CONTACT'S DAUGHTER HAD A KNOT ON HER FOREHEAD AND WAS TREATED FOR A POSSIBLE CONCUSSION. A POLICE REPORT WAS FILED. THE VEHICLE WAS AFFECTED BY NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE DEALER STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE VEHICLE WAS TAKEN IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 75,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES. EACH TIME THE FAILURE OCCURRED, THE CONTACT HAD TO RESTART THE VEHICLE TO RESET THE COMPUTER. THE CONTACT MENTIONED THAT THE FAILURE PROGRESSED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER WHO REPLACED THE DETENT SPRING FOR MANUFACTURER RECALL NUMBER L25, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 35 MPH, THE VEHICLE STALLED AT A SLIGHT CURVE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A BARRIER. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO THE NECK AND RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

WHEN THE CAR WAS STARTED THE WINDSHIELD WIPERS CAME ON AND CANNOT BE SHUT OFF OR THE SPEED CHANGED. THE HEADLIGHTS CANNOT BE DIMMED. THE DIRECTION SIGNALS DO NOT WORK. THE FOG LAMPS DO NOT WORK. SITTING IN THE GARAGE UNATTENDED THE CAR LOCKED ITSELF. WITHOUT THE KEY IN THE IGNITION 2 RED LIGHTS ON THE DASH ARE NOW BLINKING. I PURCHASED THE CAR FROM AL WEST CHRYSLER IN ROLLA, MO ON 2/11/2015 BUT WAS NOT ABLE TO PICK THE CAR UP UNTIL THE NEXT DAY DUE TO AN UNDISCLOSED ELECTRICAL PROBLEM. I ASKED [XXX] IN THE AL WEST SERVICE DEPARTMENT TO REPORT THE ISSUE TO CHRYSLER CORP. BUT HE SAID IT WOULD DO NO GOOD THAT I WOULD HAVE TO REPORT IT MYSELF AND GAVE ME AN INCORRECT PHONE NUMBER TO CALL. I AM CURRENTLY LOOKING FOR A CORRECT NUMBER FOR THE CHRYSLER SAFETY DEPT. I FEEL THIS IS A SAFETY ISSUE THAT OUGHT TO BE CORRECTED AT CHRYSLER'S EXPENSE. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE DECELERATED. THE CONTACT MENTIONED THAT THE TOP SPEED OBTAINED WAS 25 MPH. THE VEHICLE WAS TAKEN TO THE DEALER, AND THE THROTTLE BODY WAS REPLACED; HOWEVER, THE FAILURE RECURRED MORE THAN TEN TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED INTERMITTENTLY. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.

GOT A RECALL FOR THE FOBIK IN SEPTEMBER WENT TO THE DEALER COURTESY MOTORS THEY SAID THEY PUT OUR NAME ONLIST SHOULD BE IN DECEMBER WELL HERE IT IS END OF FEB. AND STILL NO PART IS THERE STILL AHO;D UP ON THIS PART? ALSO MY AIRVBBAG LIGHT HAS BEEN ON SINCE THEN IS THIS PART OF THE PROBLEM WITH THAT PART.

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHEN ATTEMPTING TO TURN OFF THE VEHICLE, THE KEY BECAME STUCK IN THE IGNITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.