2009 DODGE JOURNEY Complaints

THE VEHICLE WILL NOT START INTERMITTENTLY. AFTER SEVERAL COSTLY REPAIRS THE ISSUE PERSISTS AND THE DEALER AND MANUFACTURER DENY KNOWLEDGE OF THE PROBLEM OR REPORT THAT THEY CANNOT DUPLICATE IT. THIS SEEMS DISINGENUOUS SINCE ALL CAR SITES I EVALUATED PRIOR TO THIS COMPLAINT LIST THIS SAME ISSUE IN ABUNDANCE. I ALSO HAVE HAD TO REPAIR OR REPLACE THE BRAKE SYSTEMS AND AM CURRENTLY RECEIVING WARNING LIGHTS FOR THE ESP AND BAS. THE MODEL YEAR IS POORLY MANUFACTURED AND THE MANUFACTURER IS NOT TAKING RESPONSIBILITY. IT HAS ALSO BEEN EXTREMELY DANGEROUS (MULTIPLE INCIDENCE OF STRANDING IN THE MIDDLE OF WINTER WITHOUT HEAT UP TO 2 HOURS WITH SMALL CHILDREN AFTER WHICH THE CAR WILL MIRACULOUSLY START.) *TR

THIS IS THE 3RD TIME THE CAR HAS LEFT ME STRANDED. THE IGNITION WILL NOT TURN OVER. THE BATTERY IS FINE, THE TANK IS FULL. I RECEIVED A RECALL FOR THE IGNITION FOB BUT WAS TOLD BY THE DEALER THAT THE PART IS NOT IN. ITS BEEN MORE THAN 6 MONTHS. I'D LIKE TO KNOW WHAT MY RIGHT ARE. ISN'T THE MANUFACTURER OBLIGATED TO FIX THE KNOWN/ADMITTED PROBLEM? *TR

AS I WAS TURNING INTO A SUBDIVISION A LOUD KNOCKING NOISE FOLLOWED BY A SQUEAL AND MY ENGINE COMPLETELY SHUT DOWN AND SEIZED. I HAVE A LITTLE OVER 83,000 MILES ON MY 2009 DODGE JOURNEY. THERE WERE NO INDICATIONS OF ANY PROBLEMS. IT WAS ONE OF THE QUIETEST VEHICLES I HAVE EVER OWNED, AND THIS HAPPENED OUT OF NO WHERE. THE SHOP HAS INFORMED US THAT THE ENGINE IS COMPLETELY SEIZED AND NEEDS TO BE REPLACED. THE MECHANIC HAS NOT SEEN SUCH SILVERY OIL IN A LONG TIME. THIS COMES ACROSS LIKE A MANUFACTURE ERROR SUCH AS YOUR RECALL FOR THE ROD BEARING IN YOUR 2012. CAN SOMEONE PLEASE INVESTIGATE THIS. I JUST MADE MY THIRD PAYMENT ON THIS VEHICLE, AND NOW I AM WITHOUT A VEHICLE, AFTER OWNING IT FOR 87 DAYS AT THE TIME OF INCIDENT. AN OIL CHANGE WAS DONE APPROXIMATELY 1000 MILES PRIOR TO THE INCIDENT AND THERE WERE ABSOLUTELY NO WARNING SIGNS. WE NEED OUR VEHICLE, AND IT IS GOING TO COST $4000 TO FIX, AND WE STILL OWE OVER $10,000 BECAUSE WE PURCHASED IT ON SEPTEMBER 25, 2014 AND THIS HAPPENED ON DECEMBER 22, 2014. THIS HAS TO BE A MANUFACTURING ISSUE. PLEASE ADVISE AS TO WHAT TO DO TO HAVE THIS FIXED. *TR

VEHICLE WILL STALL WITHOUT WARNING FOR NO APPARENT REASON AT ANY SPEED. ON OCT 3, 2014 I WAS TAKING MY CHILD TO SCHOOL WHEN THE CAR STALLED IN AN INTERSECTION. AFTER THE LIGHT TURNED GREEN I PROCEEDED TO THE INTERSECTION AND STALLED UPON ENTERING THE INTERSECTION. I WAS ABLE TO PUT THE CAR IN NEUTRAL AND RESTART WITHIN ~10 SECONDS. THIS ISSUE REPEATED ITSELF AT LEAST TWICE WHILE EN ROUTE FROM MY HOME TO A NEARBY SERVICE SHOP (FOLTZ AUTO) WHICH DETERMINED THERE WAS NO ISSUE THE BATTERY OR IGNITION. ON 10/5/14 I TOOK THE VEHICLE TO HERITAGE CHRYSLER (21234) AND HAD THE CAR SERVICED FOR TWO REASONS: THE MAIN REASON WAS THE ABOVE ISSUE AND A SECONDARY ISSUE WAS THE MAIN ODOMETER (NOT THE TRIP ODOMETER) AT SOME POINT HAD RESET ITSELF LEAVING A DISPLAY OF AN INCORRECT MILEAGE MUCH LOWER THAN THE ACTUAL MILEAGE. THE DEALER COULD NOT RECREATE THE STALLING ISSUE OR OFFER ANY SOLUTION, BUT NOTED THAT ANOTHER ELECTRICAL ISSUE WAS CAUSING THE ODOMETER TO DISPLAY AN INCORRECT MILEAGE; THE FIX WAS TO REPLACE THE INSTRUMENT CLUSTER ASSEMBLY. AFTER HAVING THE INSTRUMENT CLUSTER REPLACED, THE ISSUE DID NOT REOCCUR UNTIL 12/26/2014, WHEN THE CAR STALLED THREE TIMES WITHOUT WARNING AT ~40 MPH, LEAVING THE CAR COMPLETELY "DEAD" EACH TIME, AND ONCE CAUSING THE CAR TO VEER QUICKLY TOWARDS ANOTHER CAR AS I WAS IN THE PROCESS OF TURNING THE WHEEL AROUND A SLIGHT CURVE WHEN THE CAR LOCKED UP. THE CAR RESTARTED IN NEUTRAL AND CONTINUED ON IN EACH INCIDENT UNTIL I WAS ABLE TO SAFELY REACH MY HOME - I DID NOT FURTHER DRIVE THE CAR. MY CONCERN IS THAT THE MANUFACTURER KNOWS, OR SHOW KNOW, OF MULTIPLE ISSUES WHERE THIS MODEL AND MODEL YEAR VEHICLE HAS RANDOMLY STALLED WITHOUT WARNING AND CAN NOT OFFER A SOLUTION TO THE PROBLEM. CONSUMERS ARE LEFT TO GUESS WHICH REPAIRS TO UNDERTAKE AT SIGNIFICANT EXPENSE, WHILE DRIVING A CAR THAT COULD CONTINUE TO HAVE THE SAME ISSUES. *JS

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO BE REMOVED FROM THE IGNITION. IN ADDITION, THE ENGINE STALLED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC, WHO REPLACED THE BATTERY AND THE MAIN KEY BUT THE FAILURE RECURRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

SAFETY RECALL ON CHRYSLER. UPON STARTING YOUR VEHICLE THE FREQUENCY OPERATED BUTTON IGNITION KEY (FOBIK), MAY NOT FULLY SEAT IN THE "ON" POSITION. *MW THE CONSUMER WAS INFORMED THE PART WAS NOT AVAILABLE. *JB

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES TO THE CHEST AND HANDS THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DEEMED TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED AND THE KEY WARNING LIGHT ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO START AFTER NUMEROUS ATTEMPTS. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

I'M WRITING TO COMPLAIN THAT MY 2009 DODGE JOURNEY HAS BEEN ISSUED A RECALL FOR THE IGNITION SWITCH.THE VEHICLE WILL SHUT DOWN COMPLETELY. DESPITE THE FACT THIS REPRESENTS A SIGNIFICANT SAFETY HAZARD AND THIS RECALL WAS INITIATED ALMOST 7 MONTHS AGO, CHRYSLER STILL DOES NOT HAVE THE NECESSARY PARTS TO MAKE THE REPAIR. I HAVE CONTACTED THEM ON A NUMBER OF OCCASIONS AND THEY HAVE NO SOLUTION OR CAN OFFER AN ALTERNATIVE TO DRIVING THIS DANGEROUS VEHICLE. WE DON'T HAVE THE OPTION TO STOP USING THE JOURNEY. WHAT RESPONSIBILITY DOES CHRYSLER HAVE TO MAKE THESE IGNITION PARTS AVAILABLE IN EXPEDITIOUS MANNER? I WOULD ASSUME THERE MUST BE A TIME LIMIT TO MAKE THESE RECALL REPAIRS. EVERY DAY I DRIVE THE JOURNEY IS LIKE DRIVING A BOMB-YOU NEVER KNOW WHEN IT WILL GO OFF. *TR