2009 DODGE JOURNEY Complaints

WE PURCHASED THIS VEHICLE USED AT THE END OF 2013. WE HAD TWO OCCURRENCES FAIRLY SPACED APART WHERE THE VEHICLE WOULD NOT TURN ITSELF OFF AFTER TURNING THE IGNITION TO OFF AND REMOVING THE KEY. WITH KEY IN HAND, STANDING OUTSIDE THE VEHICLE, THE ENGINE WAS STILL RUNNING. WE TOOK IT TO A DODGE DEALERSHIP NEAR OUR HOME, THEY HOOKED IT UP TO TRY EVERY CODE AND EVERY RECALL THAT COULD POSSIBLY HAVE BEEN AN ANSWER. THEY FOUND NO ANSWER. WE ALSO HAD THE BATTERY REPLACED ABOUT THAT TIME. NOW HERE WE ARE SEPTEMBER OF 2014. LESS THAN A YEAR LATER, AND THE PROBLEM HAS BECOME AN EVERY DAY OCCURRENCE. THE CAR WILL NOT START WITHOUT A JUMP, IT WILL NOT HOLD ITS CHARGE EITHER. WE HAVE HAD OUR STARTER AND ALTERNATOR CHECKED, WHICH ARE BOTH FINE. NOW AFTER JUMPING THE CAR, WE START HEADING TO OUR DESTINATION. THE CAR WILL NOT ACCELERATE. IT REACHES ABOUT 25MPH AND THEN THE RPMS CONTINUE TO CLIMB INTO THE 4S, 5S, 6S, AND 7S IF I TRY TO GO ANY FASTER, IT JUST WILL NOT SHIFT. NOW AFTER PATIENTLY DRIVING TO OUR DESTINATION AT 25MPH, THE CAR DOES NOT SHUT OFF AFTER TURNING THE KEY OFF. WE MUST OPEN OUR HOOD AND PULL A FUSE TO STOP OUR ENGINE. IT HAS GOTTEN SO BAD TO WHERE I CANNOT TRANSPORT MY 3 YEAR OLD DAUGHTER TO THE BABYSITTER OR MAKE IT TO EITHER OF MY JOBS. I NEED AN ANSWER AND NO DEALERSHIP SEEMS TO HAVE ONE. PLEASE HELP! *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY FAILED TO TURN IN THE IGNITION, PREVENTING THE VEHICLE FROM BEING STARTED. THE FAILURE WAS RECURRING. THE VEHICLE WAS TOWED ON SEVERAL OCCASIONS AND TAKEN TO A DEALER BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE COMPUTER WAS REPROGRAMMED BUT THE FAILURE PERSISTED. THE CONTACT ALSO STATED THAT THERE WAS A CLICKING SOUND WHEN ATTEMPTING TO START THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE OIL PLUG WAS LEAKING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MECHANIC STATED THAT THE OIL PAN NEEDED TO BE REPLACED. THE VEHICLE NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. REMAILED 12/04/14*LJ UPDATED 01/07/14*LJ *JS

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE FAILURE WAS RECURRING. THE VEHICLE WAS TOWED TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO A DITCH. THE AIR BAGS FAILED TO DEPLOY. THE POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A CONCUSSION WHICH REQUIRED MEDICAL ATTENTION. THE FAILURE HAD OCCURRED ON ANOTHER OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) BUT THE CONTACT WAS NOT SURE IF THE RECALL WAS RELATED TO THE STALLING FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED INTERMITTENTLY WITHOUT WARNING. THE CONTACT BELIEVED THAT THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY AND DECLINED TO PROVIDE AN ALTERNATIVE REMEDY. THE CONTACT WAS EXTREMELY CONCERNED FOR HER FAMILY'S SAFETY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.

CAR WILL INTERMITTENTLY NOT START. DOES NOT CRANK, JUST A CLICKING NOISE. WILL START MAYBE AFTER TRYING FOR 5 MINUTES OR HALF HOUR LATER. THE COMPUTER DOES NOT RECOGNIZE THE CAR DID NOT START ACCORDING TO DEALERSHIP AND MECHANIC. COMPUTER STATES OPERATING AS DESIGNED AT THIS TIME. HAS BEEN HAPPENING FOR SEVERAL YEARS SPORADICALLY BEFORE AND AFTER JULY 2013. CANNOT FIND REASON. ONE TIME HAPPENED JUMPED THE CAR WITH JUMPER CABLES AND CAR STARTED, HAD BATTERY CHECKED AND IT WAS FINE. HAVE A CASE # 23738720 WITH CHRYSLER THAT WAS SUPPOSE TO BE SENT TO CASE MANAGEMENT. NEVER HEARD ANYTHING BACK FROM CHRYSLER. A CHRYSLER DEALER HAD CAR FOR A DAY IN JULY 2013 AND CAR STARTED EVERY TIME ALL DAY LONG. COULD NOT FIND A PROBLEM WITH THE CAR. THIS PROBLEM OF NOT STARTING HAS PROBABLY HAPPENED AT LEAST A DOZEN TIMES OR MORE OVER THE PAST FEW YEARS. WHEN CAR WON'T START JUST KEEP TRYING TO START AND EVENTUALLY WILL START. SOMETIMES ONLY TURNING THE KEY FOB 3 TIMES AND IT WILL START, SOMETIMES TURNING THE KEY FOB 20 TIMES OR SO AND THEN WILL START. WILL NOT START WITH ELECTRIC KEY START ON KEY FOB EITHER. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE FAILURE OCCURRED TEN TIMES. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER SEVERAL ATTEMPTS. WHILE DRIVING 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 25,000.

RECALLED FOR L25 WIN SPACER RING INSTALLATION. WITH NEW SPACER RING IS INSTALLED, THE WIN STICKS IN THE "START" POSITION. IT IS NECESSARY TO MANUALLY ROTATE THE FOB BACK TO "ON" TO GET THE RUNNING ACCESSORIES, IE: ELECTRIC WINDOWS, RADIO, HVAC; TO WORK. NOTHING LIKE CREATING A PROBLEM TO FIX A MINOR PROBLEM. DEALER SAYS THIS IS NORMAL FOR THIS RECALL SOLUTION. DODGE 800-HELP LINE OF NO ASSISTANCE. *TR