2010 DODGE JOURNEY Complaints

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT PASSENGER SIDE TIRE BEGAN TO LOSE AIR RAPIDLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTICS. THE MECHANIC STATED THAT THE TIRE PRESSURE SENSOR VALVE WAS FRACTURED. THE MECHANIC PLACED A TEMPORARY RUBBER VALVE STEM TO THE TIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THEY WOULD NOT ASSIST WITH THE REPLACEMENT OF THE VALVE STEM. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY AWD. THE CONTACT STATED THAT THERE WAS AN EXCESSIVE VIBRATION IN THE VEHICLE WHEN APPLYING THE BRAKES. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND THEY INFORMED HIM THAT THE ROTORS WERE FAILING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 15,000. UPDATED 08-09-12 *BF THE STATED THE BRAKE PADS WERE NOT WORN NOR WAS IT NECESSARY TO REPLACE THEM. THE VEHICLE HAS POOR FUEL MILEAGE AND LOSS OF POWER. THE VEHICLE DRAGGED INSTEAD OF COASTING WHEN RELEASING THE THROTTLE. THE VEHICLE OPERATES CORRECTLY IN NEUTRAL AND WITHOUT USING ALL WHEEL DRIVE. FUEL MILEAGE ALSO INCREASED. UPDATED 08/13/2012 *JS *TR

WHILE DRIVING AT HWY. SPEED 50 MPH, ENGINE JUST CUT OFF, LOSING LIGHTS, POWER ETC.. AFTER MONTHS OF COMPLAINTS AND APPOINTMENTS WITH NO HELP, FINALLY RECEIVED A RECALL NOTICE ABOUT A YR. AFTER OUR FIRST COMPLAINTS. THE IGNITION SWITCH HAD TO BE REPLACED, FOB WAS SLIPPING OUT OF IGNITION. NOW BRAKES ARE ON BACK ORDER, RESURFACED BOTH FRONT AND REAR AT 9406 MILES,ADJUSTED AT 12259, AND AWAITING PARTS FOR OUR THIRD REPAIR ON THE BRAKES FRONT AND REAR AT 20697. DID I MENTION THEY WANT A 100. DEDUCTIBLE TO REPAIR A DEFECT IN THEIR BRAKES. *TR

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THERE WERE MULTIPLE FAILURES WITH THE VEHICLE. WHILE TRAVELING 3 MPH IN REVERSE, A GRINDING NOISE EMITTED FROM THE BRAKES. THE SECOND FAILURE OCCURRED AS THE CONTACT WAS TRAVELING 25-30 MPH AND THE BRAKES WERE DEPRESSED BUT THE VEHICLE STARTED TO SHAKE VIOLENTLY. ON A SEPARATE OCCASION AS THE CONTACT WAS TRAVELING 25 MPH, THE ANTI-LOCK BRAKING WARNING LIGHT ILLUMINATED AND THE VEHICLE AGAIN BEGAN TO SHAKE VIOLENTLY. THE FOURTH FAILURE OCCURRED AS THE CONTACT WAS TRAVELING 25 MPH AND A BURNING SMELL EMITTED FROM THE REAR OF THE VEHICLE AS THE STEERING WHEEL BEGAN TO SHAKE ABNORMALLY. THE MOST RECENT FAILURE OCCURRED WHEN THE CONTACT WAS TRAVELING 55 MPH AND THE STEERING WHEEL BEGAN TO SHAKE AFTER THE BRAKES WERE DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER EIGHT TIMES. THE DEALER CONFIRMED THAT THE FRONT BRAKES AND BOTH ROTORS NEEDED TO BE REPLACED. THE DEALER ALSO CONFIRMED THAT THE ANTI-LOCK BRAKING SENSOR, AS WELL AS THE PASSENGER SIDE HUB AND BEARINGS NEEDED TO BE REPLACED. IN ADDITION, THE REAR BRAKES AND REAR CALIPERS WOULD NEED REPLACING. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,389 AND THE CURRENT MILEAGE WAS 39,550.

VEHICLE HAS BEEN IN THE SHOP 4 TIMES FOR UNEVEN BRAKING AND PREMATURE BRAKE WEAR. BRAKING BECOMES DIFFICULT AND UNSAFE AFTER 10-12K MILES. WE ARE ON OUR 3RD SET OF BRAKES AND ROTORS IN 35K MILES. VEHICLE SHUTTERS AND BRAKING DISTANCES BECOME SIGNIFICANTLY HIGHER THAN NORMAL AFTER A SHORT TIME. *JB

BRAKES WENT OUT AT 14,074; THEN AGAIN AT 20,811 MILES; AND AGAIN AT 36,201. THE VEHICLE IS TWO YEARS OLD. *JB

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE PARKING IN A RESIDENTIAL DRIVEWAY WHEN HE NOTICED A FIRE HAD ERUPTED FROM UNDER THE HOOD. HE WAS ABLE TO REMOVE THE VEHICLE FROM THE DRIVEWAY AND CONTACTED THE FIRE DEPARTMENT. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO A SALVAGE FACILITY AND WAS NOT INSPECTED OR REPAIRED FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE CONTACT'S VIN WAS NOT INCLUDED IN ANY RECALLS AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 15,300. THE VIN WAS NOT AVAILABLE.

MY BRAKES STARTED TO GRIND TWO WEEKS AGO. I HAD TO HAVE BOTH THE PADS AND ROTORS REPLACED. DODGE IN MEDINA, OHIO STATED THAT THEY ARE NOT SURE WHY I HAD PREMATURE WEAR AND WOULD NOT COVER THE COST OF REPAIR. I STATED THAT I AM AWARE OF THE PROBLEMS OF THE JOURNEYS BREAKS, HOWEVER IT GOT ME NO WHERE. I HAD TO PAY TO REPLACE THEM TOTALLY OUT OF POCKET COSTING $364.93. *TR

IT WAS A SATURDAY MORNING (ABOUT 9AM) AND I AM DRIVING ABOUT 70 MILES TO MY DESTINATION, THE BRAKES FELT LIKE THEY WERE APPLIED FOR ABOUT 1-2 SECONDS THEN RELEASED WITHOUT MY FOOT ANYWHERE NEAR THE BRAKES, THE STEERING WHEEL PULLS ME BUT I AM ABLE TO TAKE CONTROL OF THE VEHICLE. I CONTINUE FOR ABOUT ANOTHER 5 MORE MILES, AND IT HAPPENS AGAIN, THIS TIME MORE VIOLENTLY. I WAS DOING THE SAME SPEED AS BEFORE, ABOUT 70 MPH AND VEHICLE WAS TRAVELLING IN THE SECOND LEFT LANE AND THE LANES WERE VEERING TO THE LEFT. THE BRAKES APPLIED AT A MUCH STRONGER RATE AND AGAIN, I ALMOST LOST CONTROL OF THE VEHICLE, FEELING AS THOUGH THE VEHICLE WAS PULLING ME TO THE LEFT AS IF TO INTEND TO SPIN OUT OF CONTROL. LUCKILY, I WAS ABLE TO RE-GAIN CONTROL OF THE VEHILCE. I CALLED NORMANDIN AGAIN, THEY TOWED MY VEHICLE TO THE DEALERSHIP AND AFTER 3 WEEKS OF HAVING IT AND "DRIVING THE VEHICLE HARD", THEY WERE NOT ABLE TO REPLICATE THE INCIDENT THAT OCCURED TO ME, THEREFORE, UNABLE TO PINPOINT THE CAUSE. THEY ADVISED ME THAT THE BACK ROTORS NEED TO BE REPLACED AS THEY ARE SHAKING BUT THAT THE EXTENDED WARRANTY ONLY COVERS THE FRONT. I WOULD HAVE TO PAY OUT OF POCKET FOR THE REARAFTER 3 WEEKS, I HAVE MY HUSBAND DRIVE THE CAR HOME FROM THE DEALER (THE WARRANTY ONLY COVERS TOW'S TO THE DEALERSHIP, NOT FROM THE DEALERSHIP). THE CAR SAT IN THE PARKING GARAGE SINCE THAT DAY AND IT IS NOW JUNE, 2012 AND I REFUSE TO DRIVE IT ANY MORE. *JS

I HAD MAJOR PULSATING / VIBRATING WHEN BRAKING ON MY 2010 DODGE JOURNEY AFTER ONLY 16K. I DISCOVERED THIS IS A COMMON PROBLEM, THERE ARE MANY COMPLAINTS AND EVEN A FEW CLASS ACTION LAWSUITS ALLEGING THE BRAKE WERE UNDER ENGINEERED / UNDER SIZED FOR THIS CAR, AT LEAST ON THE 2009 & 2010 MODELS. I WAS PLEASED TO LEARN THAT CHRYSLER EXTENDED THE WARRANTY (ACKNOWLEDGING THE PROBLEM) ON THE BRAKES FOR THESE VEHICLES, BUT WAS NOT PLEASED TO FIND OUT THAT 1) THEY WANT YOU TO PAY A $50 OR $100 "DEDUCTIBLE" TO FIX THE PROBLEM (THAT THEY ACKNOWLEDGED BY EXTENDING THE WARRANTY) 2) THE WARRANTY IS ONLY EXTENDED TO 36K MILES AND 3) THAT THE WARRANTY ONLY APPLIES TO THE FRONT BRAKES AND MY REAR BRAKES WERE ALSO WARPED, WHICH I ARGUE IS THE RESULT OF THE FRONT BRAKES BEING UNDERSIZED IN THE FIRST PLACE...HOW ELSE DO YOU EXPLAIN WARPED FRONT AND REAR ROTORS ON A VEHICLE ONLY 1 YR OLD AND ONLY 16K MILES? I PAID THE $50 DEDUCTIBLE FOR THE FRONT BRAKES, PLUS $199 + TAX (REAR BRAKES) TO GET BACK ON THE ROAD, AND PROMPTLY CALLED CHRYSLER CUSTOMER SERVICE TO PITCH A FIT AND LET THEM KNOW WHAT I THOUGH ABOUT HAVING TO PAY ONE CENT OUT OF MY POCKET FOR A PROBLEM THAT IS WELL DOCUMENTED AND THEY ACKNOWLEDGED (BY EXTENDING THE WARRANTY). I EVENTUALLY RECEIVED A FULL REIMBURSEMENT FROM CHRYSLER FOR THE FULL AMOUNT I PAID, INCLUDING THEIR $50 "DEDUCTIBLE". I WAS VERY HAPPY WITH THIS RESOLUTION, BUT STILL DISAPPOINTED THAT I HAD TO EVEN PAY OUT OF POCKET AND INITIATE THE COMPLAINT IN THE FIRST PLACE TO GET REIMBURSED, WHEN THEY ARE FULLY AWARE OF THE ISSUE. FAST FORWARD LESS THAN 1 YEAR LATER AND ABOUT 14K MILES LATER EXACT SAME PROBLEM. UNACCEPTABLE. I NOW HAVE TO GO THROUGH THIS AGAIN, AND I AM NOT HAPPY. CHRYSLER SHOULD ISSUE A RECALL AND REPLACE THE BRAKES ON THESE VEHICLES! THIS IS A SAFETY ISSUE. ENOUGH WITH THE HALF @$$ ATTEMPT OF "EXTENDING WARRANTIES" AND "DEDUCTIBLES". *TR