2009 DODGE JOURNEY Complaints

I'VE COMPLETED A COMPLAINT FORM BEFORE (EARLIER THIS YEAR) REGARDING SERIOUS ISSUES WITH THE ENGINE. SINCE PURCHASING THE CAR THE ISSUES WITH THE ENGINE HAS NEVER BEEN FIXED. WHEN STARTING THE CAR THE ENGINE WILL NOT TURN OVER TO START. SOME TIMES WHEN TURNING THE KEY FOB THE ENGINE HAS NO SOUND AND THERE ARE NO LIGHTS ON THE DASHBOARD. OTHER TIMES THE ENGINE WILL CLICK 5 - 10 TIMES BEFORE FINALLY STARTING. THERE IS ALSO ISSUES WITH THE BATTERY. SINCE 2008 THE BATTERY HAS BEEN REPLACED 5 OR 6 TIMES - SOMETHING IS DRAINING THE BATTERY. I'VE BROUGHT THE CAR TO 2 SEPARATE DEALERS AND A MECHANIC FOR THESE ISSUES. THE DEALERSHIPS COULD NOT FIND WHY THESE THINGS ARE HAPPENING. THE MECHANIC THINKS ITS THE ALTERNATOR OR STARTER OR DEFINITELY SOMETHING BETWEEN THE IGNITION SWITCH AND THE ENGINE. *JS

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND DID NOT CONFIRM IF THE FAILURE WAS RELATED TO THE RECALL. THE FAILURE MILEAGE WAS 7,000. UPDATED 8/28/14*CN UPDATED 09/16/2014 *JS

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING ON SEVERAL OCCASIONS. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 20,854. UPDATED 09/05/14*LJ THE COSNUMER STATED THE VEHICLE LOSES ALL BRAKES, DASH LIGHTS, AND STEERING. UPDATED 09/11/2014 *JS

ON MARCH 4,2011 MY WIFE ,KIDS, AND MYSELF WENT OUT TO DINNER AND WHEN WE GOT BACK TO OUR 2009 DODGE JOURNEY IT WOULD NOT START. I HAD TO CALL A TOW TRUCK AND INCONVENIENCE A FAMILY MEMBER BECAUSE MY FAMILY NEEDED A RIDE HOME. I HAVE TAKEN THIS VEHICLE TO SEVERAL CHRYSLER DEALERSHIPS AND NO ONE CAN FIGURE OUT WHY THIS VEHICLE STARTS WHEN IT WANTS TO. WE TRAVEL A LOT AND HAVE TO RENT A VEHICLE TO DO SO. IT IS NOW 2014 AND CHRYSLER STILL DOESN'T HAVE A SOLUTION FOR MY TROUBLED CAR. WE ARE TERRIBLY DISAPPOINTED IN THIS VEHICLE AND CAN'T TRUST IT. WITH THIS BEING AN ISSUE YOU WOULD THINK CHRYSLER WOULD RECALL AND DO RIGHT BY THEIR CUSTOMERS. *TR

MY 2009 DODGE JOURNEY HAS NOT REGULARLY STARTED FOR OVER A YEAR OFF AND ON. WHEN TURNING IT TO THE STARTING POSITION IT WILL JUST CLICK. IT WILL NEVER START IN PARK AND AFTER MUCH RESEARCH I HAVE FOUND THAT PUTTING IT INTO NEUTRAL WOULD START IT WHICH WORKED FOR A LITTLE OVER A YEAR. NOW OVER A YEAR LATER OF PUTTING IT INTO NEUTRAL TO START I AM FINDING THAT ITS NOT WORKING ANY LONGER. I HAVE HAD THIS VEHICLE SINCE 2012 SO ONLY A YEAR AFTER I BOUGHT THIS I STARTED HAVING THE PROBLEMS. IN 2013 I REPLACED THE STARTER AND IT DIDN'T START 2 HOURS AFTER REPLACING IT. I HAVE RESEARCHED AND HAVE SEEN I AM NOT THE ONLY ONE WITH THIS PROBLEM. I AM A MOTHER OF 3 KIDS AND CAN NOT BE STRANDED SOMEPLACE BECAUSE CHRYSLER DOESN'T WANT TO TAKE THE RESPONSIBILITY TO RECALL THE PROBLEM AND FIX IT!! THIS PROBLEM NEEDS TO BE FIXED FOR ALL OF US EXPERIENCING IT!! WHY HASN'T IT? *TR

I BOUGHT THE CAR IN OCTOBER 2013 AND WITHIN 2 MONTHS OF HAVING THE CAR IT STARTED READING BAD KEY. THEN IT WENT TO NOT STARTING SO I WENT AND HAD A NEW KEY MADE BECAUSE ALL OF THE DEALERSHIPS SAID IT WAS THE CHIP IN THE KEY WAS BAD. THE PROBLEM KEPT GETTING WORSE AND SOMETIMES IT TAKES 25 MINUTES TO START MY CAR. SO I FINALLY TOOK IT TO THE DEALER AND HAD IT PUT ON THE COMPUTER AND THEY SAID IT CAME BACK THAT THE WIRELESS CONTROL MODULE WAS GOING BAD. AS I WAS READING ON THE INTERNET MULTIPLE PEOPLE HAS HAD OR IS HAVING THE EXACT SAME ISSUE WITH THE SAME PART. THE WARRANTY DOES NOT COVER THIS PART. PLEASE HELP IT IS GOING TO COST OVER 500.00 AND IF THE OTHER JOURNEYS R HAVING THIS PROBLEM THEIR IS OBVIOUSLY AN ISSUE WITH THIS PART. *TR

I JUST RECENTLY PURCHASED MY 2009 DODGE JOURNEY IN 2013 AND IMMEDIATELY NOTICED THAT SOMETIMES WHEN I CRANK MY CAR MOMENTS LATER IT WILL JUST CUT OFF. IN ORDER TO GET THE CAR TO CRANK UP AGAIN YOU HAVE TO PLACE THE GEAR BACK IN PARK AND PLACE YOUR FOOT ON THE BRAKE OR IT WILL NOT DO ANYTHING. I CONTACTED THE DEALERSHIP AND WAS TOLD THAT ELECTRICAL AND IGNITION PROBLEMS ARE OFTEN DIFFICULT TO DIAGNOSE. I'M STILL DEALING WITH THIS PROBLEM AND WITH TWO KIDS AS PASSENGERS I'M STARTING TO BECOME VERY NERVOUS ABOUT OUR SAFETY. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER NUMEROUS ATTEMPTS. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 60,000.

BEFORE BUYING THIS CAR IN 2013 WE TOOK IT ON A TEST DRIVE. WE NOTICED THAT THE BRAKES WERE NOT WORKING PROPERLY. UPON INSPECTION THE BRAKES HAD LITERALLY CRUMBLED APART AND THE DEALER SAID THEY WOULD REPLACE AT NO COST TO US AND THAT WE SHOULDN'T LET THAT DISCOURAGE US FROM THIS PURCHASE. IN ADDITION, WE NOTICED THAT THE TRANSMISSION SEEMED TO SHIFT ABNORMALLY FAST AND HARD. AGAIN LIKE WITH THE BRAKES WE EXPRESSED OUR CONCERN BEFORE WE PURCHASED. THE SALESPERSON THEN RESPONDED BY SAYING THAT WAS HOW THOSE CARS ARE AND THAT THEY WOULD RESET THE TRANSMISSION FOR US. THEY DID THIS AT THE SAME TIME THEY REPLACED ALL BRAKE PARTS. PROGRESSIVELY OVER THE NEXT FEW MONTHS THE ISSUES WITH THE TRANSMISSION WORSENED. IT STALLED IN REVERSE SEVERAL TIMES. IT ALSO SHIFTED FROM 1ST TO 2ND IN LESS THAN 3 SECONDS AND INCREASINGLY HARD AS WELL AND ONCE IT HITS THIRD IT LOSES POWER. I MERGED ONTO THE INTERSTATE THE OTHER DAY AND THE RPMS WERE ABOVE 6 BEFORE IT FINALLY DECIDED TO SHIFT. AT THIS POINT THE CAR HAD LESS THAN 70,000 MILES ON IT AND WE TOOK IT TO THE DEALER TO FIND OUT THE TRANSMISSION NEEDED REPLACED. I KNEW IT NEEDED THAT BEFORE WE BOUGHT IT, THEY JUST WAITED UNTIL IT BECAME AN ISSUE. NOW WE WERE TOLD THE TRANSMISSION WAS ACTUALLY MISSING TEETH. I AM SO ANGRY BECAUSE I PURCHASED THIS CAR AND HAVE 5 YEARS OF PAYMENTS TO MAKE AND 6 MONTHS IN IT NEEDS A TRANSMISSION. I BELIEVE THIS IS A DEFECT IN THE MANUFACTURE OF THIS VEHICLE IN ADDITION TO THE BRAKES. THIS IS NOT FAIR TO THE AMERICAN PEOPLE WHO WANT TO BUY AN AMERICAN CAR TO LATER FIND OUT IT WAS ACTUALLY MANUFACTURED IN MEXICO FOR "AFFORDABILITY". *TR

FIRST INCIDENT WAS SOMETIME IN APRIL 2014. WHILE DRIVING THE ENGINE STALLED (TURNED OFF) THREE TIME DARING THAT SAME DAY. I SUBMITTED AN INCIDENT REPORT TO THIS OFFICE. CALLED DODGE CORPORATE OFFICE AND SPOKE TO A REPRESENTATIVE NAMED [XXX]. SHE HELP US GET THE LOCAL DEALERSHIP FIX THE PCM FLASH THROTTLE BODY, WHICH THE DEALERSHIP STATED WAS CAUSING THE PROBLEM. DODGE HAS A RECALL ON FOR THIS PCM PROBLEM ON THE 2010 AND SOME 2009 JOURNEY MODELS. MY VIN NUMBER WAS NOT COVERED ACCORDING TO DODGE, BUT NOT VIN NUMBERS ARE STATED ON THE RECALL NOTES. THE SECOND INCIDENT HAPPEN AROUND A WEEK AN HALF AFTER THE FIRST ONE AND AFTER THE DEALERSHIP SAY IT WAS FIXED AND SAFE TO DRIVE. MY WIFE WAS DRIVING WITH THE KID ON BOARD AND WHILE EXITING THE FREEWAY, THE ENGINE STALLED (TURNED OFF) AND HAD TO USE THE EMERGENCY BRAKE TO AVOID HIT OTHER CARS. CALLED [XXX] AT CORPORATE AND TOOK CAR BACK TO DEALERSHIP. DEALERSHIP NOW IS SAYING THE PROBLEM IS THE WIN MODULE, WHICH AGAIN IS ON THE RECALL FOR THE 2010 JOURNEY, BUT NOT ON THE 2009. ASKED DEALERSHIP MANAGER ([XXX]) IF THIS WOULD FIX THE PROBLEM. HE STATED HE IS NOT SURE, BUT THAT IS THE NEXT DIAGNOSTIC STEP TO TAKE. I ALSO ASKED HOW MUCH IT WOULD COST TO FIX HE STATED $700 AND THEY WOULD NOT COVER IT, BECAUSE MY VIN NUMBER IS NOT COVERED UNDER THE RECALL. [XXX] AT CORPORATE WAS TRYING TO REDUCE PRICE, BUT DEALERSHIP IS NOT WILLING TO WORK WITH DODGE CORPORATE. MISTY AUTHORIZED A RENTAL CAR, I'M HAVING TO PAY FOR THE INSURANCE INCASE I HAVE AN ACCIDENT. THIS NEEDS TO BE INVESTIGATED AND ALL 2008, 2009, AND 2010 NEED TO BE COVERED UNDER THE RECALL. ALL MODELS ARE HAVING THE SAME PROBLEMS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR