2009 DODGE JOURNEY AWD Complaints

FRONT BRAKES HAVE BEEN REPLACED TWICE SO FAR. TOLD BY DEALER THEY WERE REPLACED AT 19000 WITH ORIGINAL TYPE THAT HAD PROBLEMS BECAUSE THEY WERE TOLD TO. HAD THOSE REPLACED AT 29000 WHEN STEERING BECAME WOBBLY AS BRAKES APPLIED. ASKED IF I WAS GETTING 10000 MILE BRAKES AGAIN AND WAS TOLD THEY PUT ON WHAT THEY ARE TOLD BY MANUFACTURER. *TR

PURCHASED VEHICLE (DEALER DEMO) IN MARCH 2010 WITH 4,000 MILES ON IT. CAME WITH ALL (FULL) WARRANTIES. HAS KNOWN BRAKE ISSUES WITH PADS PREMATURELY WARPING. FIRST SERVICE WAS 11/5/10 AT 19,600 MILES FRONT BRAKES REDONE PAID $50 UNDER WARRANTY. SECOND SERVICE ONE WEEK LATER 11/12/10 REAR BRAKES REDONE AT 20,107 MILES. ON JULY 2, 2011 AT 35,455 MILES REPLACED FRONT BRAKES/PADS AGAIN PAID $155.00 HAD BRAKES CHECKED AGAIN ON 10/1/11 AND 8MM OF MATERIAL REMAINING ON FRONT AND 7MM OF MATERIAL ON REAR. ON 11/1/11 NOTICED WARPING ON FRONT (POSSIBLE BACK TOO) AND DECIDED TO FILE THIS CLAIM BEFORE HAVING THEM REDONE AGAIN. OBVIOUSLY THEY CANNOT KEEP THE PADS FROM WARPING SO I WILL BE BACK MULTIPLE TIMES EACH YEAR TO PREVENT FURTHER DAMAGE TO ROTORS ETC. I WILL NOT KEEP PAYING FOR THIS SERVICE IT NEEDS TO BE COVERED UNDER WARRANTY AND ZERO DOLLARS TO ME. PLAN TO BRING IT IN ON 11/25 OR 11/26/11. *TR

MY COMPLAINT CONSISTS OF THE TIRES, STARTER, AND PRESSURE SENSORS ON MY 2009 DODGE JOURNEY. FIRST, THE CHEAPEST TIRES MY DEALER CAN FIND FOR MY VEHICLE ARE PRICED AT $225/TIRE. THUS, A $1000.00 COST FOR TIRE REPLACEMENT. THIS WOULD BE REASONABLE IF THE VEHICLE WAS A LUXURY VEHICLE I.E.: AUDI, BMW, CADILLAC, MERCEDES, ETC... HOWEVER, IT IS A DODGE. I HAVE HAD TO REPLACE MY DODGE'S TIRES EVERY WINTER SINCE PURCHASE. THEREFORE, THESE PERFORMANCE TIRES ARE ONLY LASTING APPROXIMATELY 20,000/MILES A PIECE. AFFORDABLE, IS WHY I PURCHASED DODGE. I AM NOT RECEIVING THIS, NOT EVEN IN THE BASIC MAINTENANCE OF TIRES. NEXT, MY STARTER HAD TO BE REPLACED RECENTLY. I WAS TOLD THAT MANY DODGE JOURNEY STARTERS ARE "GOING." HOWEVER, WITH NO RECALL ON THE PART, I ENDED UP PAYING A $100.00 TOWARDS A DEDUCTIBLE THAT IS PART OF MY WARRANTY. FINALLY, I HAD TO REPLACE TWO TIRE SENSORS AS WELL ON MY VEHICLE THIS YEAR. AGAIN, NO RECALL ON THE PART. THEREFORE, A $100.00 DEDUCTIBLE WAS REQUIRED. I AM DISAPPOINTED THAT DESPITE MY WARRANTY I AM PAYING DEDUCTIBLES AND DESPITE OTHER NUMEROUS JOURNEYS HAVING THE SAME PROBLEMS THE PARTS AREN'T BEING RECALLED. I AM FORCED TO SPEND $1000.00 ON TIRES EVERY 20,000 MILES ON TOP OF MY ACTUAL MONTHLY CAR PAYMENT >$500.00. THE ABOVE EXPENSES SHOULD DEFINITELY NOT BE REQUIRED ON A BRAND NEW CAR. *TR

I REPLACED FRONT BRAKE PADS AND ROTORS EVERY 10000 MILES FOR THIS CAR. DEALER SAYS "IT'S NORMAL" !!! *TR

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

BOUGHT 2009 DODGE SXT AWD OFF SHOWROOM FLOOR, CAR CURRENTLY HAS 25,600 MILES ON IT. HAVE HAD IT IN SHOP 12-15 TIMES WITH RECALLS AND MECHANICAL ISSUES. TIRE PRESSURE SENSOR CONTINUALLY COMES ON EVERY 2-3 WEEKS HAS BEEN BACK TO DEALERSHIP ON THIS NUMEROUS TIMES TO BE TOLD THERES NOTHING WRONG. BRAKES REPLACED AT 18,000 MILES AND NOW NEED A NEW SET YET AGIAN IN FRONT AND BACK WITH LESS THEN 7000 MILES ON THESE ONES. NOW TIRES HAVE ALL SEPERATED ON THE INNER WALL OF ALL FOUR TIRES WITH THE ONE I HAD BEEN COMPLAINING ABOUT SHOWING MEDAL TREAD AND TOLD TIRES CANT BE REPLACED BECUASE KUMHO NO LONGER MAKES THOSE AND I WILL NED TO PAY OVER $240 A TIRE TO REPLACE WITH A BACK ORDER. THE CAR HAS BEEN TO DODGE DEALERSHIP FOR ALL REGULAR SCHEDULED MAINTENCE (OIL CHANGES& TIRE ROTATIONS) AND THE ISSUE OF THE SEPERATION HAS NEVER BEEN MENTIONED EVEN THROUGH BRAKE CHANGES. THE CAR IS FALLING APART PIECE BY PIECE AND IM ALMOST AFRAID TO HAVE MY FAMILY DRIVE DOWN THE STREET ANY LONGER IN IT BUT HAVE NO WHERE TO TURN. WHAT RECOURSE DO I HAVE? SOMETHING NEEDS TO BE DONE FOR THOSE OF US THAT HAVE BEEN SOLD ON A SAFE RELAIBLE CAR. THAT HAS BEEN NOTHING BUT A MAJOR MECHANICAL ISSUE WITHIN THE FIRST 2 WEEKS OF OWNING IT. PLEASE TELL ME WHAT AVENUE OF RECOURSE WE HAVE?

I PURCHASED A 2009 DODGE JOURNEY IN FEB OF 09. IT IS NOW MAY 2011 AND HAVE HAD TO HAVE ROTORS RESURFACED AT 8,000 MILES. HAVE REPLACED THE FRONT BRAKE PADS 3 TIMES AND THE BACK ONE TWICE. AND NOW I NEED TO REPLACE THE FRONT ROTORS. I HAVE BEEN THRU 2 SET OF TIRES. CURRENTLY THE CAR IGNITION IS HAVING PROBLEMS. IT JUST DOESNT WANT TO START AT TIMES. I HAVE 4 CHILDREN AND THIS IS MY ONLY CAR. AT THE ONE YEAR MARK IT STARTED RUNNING HOT AND CONTINUES TO DO SO PERIODICALLY. IT ALSO KEEPS LOOSING OIL. ALSO THE RADIO WILL BE PLAYING AND IT WILL JUST GO TO A BLACK SCREEN. THIS CAR HAS BEEN NOTHING BUT PROBLEMS AND IS GETTING EXPENSIVE TO REPAIR. IT IS DUE TO GO IN FOR SERVICE FOR THE IGNITION AND THE RECALL ON THE DOOR WIRING ON WED. I WOULD NEVER BUY A DODGE AGAIN!!! CANT WAIT TO GET RID OF THIS CAR. *TR

BRAKE, ROTORS, TIRES AND POWER TRANSFER UNIT REPLACE ONLY AT ONE YEAR OF OWNERSHIP. THIS IS THE SECOND YEAR AND I HAVE TO DO IT ALL OVER AGAIN. REPAIR COST OFF THE ROOF AND CONTINUE TO BUILD UP. I DON'T FELL SAFE DRIVING IT BECAUSE OF THE FAST RATE THIS VITAL PARTS CONSUME. DEALER CONTINUES TO TELL ME THAT THE REPAIR COST IS NOT INCLUDED IN MY WARRANTY AGREEMENT BUT I BELIEVE MANUFACTURER HAS TO BE RESPONSIBLE FOR THE COMPONENTS USE TO ASSEMBLE THE VEHICLE. *TR

I HAVE A 2009 DODGE JOURNEY SXT AWD. I HAVE HAD SEVERAL ISSUES SINCE I PURCHASED THIS VEHICLE IN OCT 2008. THE ISSUES WERE BRAKE/CALIPER FAILURE, WATER LEAK, WIRING HARNESS, IGNITION FAILURE ETC(THE LIST GOES ON). RECENTLY ON JULY 10-13 2011 MY VEHICLE WOULD AUTOMATICALLY STALL WHEN COMING TO A COMPLETE STOP OR IDEAL BRAKIN. I BROUGHT MY VEHICLE IN TO MY LOCAL DEALERSHIP TO FIND OUT REASON FOR STALLING. THE STATED IT WAS DUE TO THE TRANSMISSION WIRE BEING FRIED AND IT WAS GOING TO COST ME $227 TO REPLACE WIRE. I IMMEDIATELY CONTACTED CHRYSLER AND PLACED A CASE IN REGARDS TO MY CONCERN AS I FELT THIS WAS A WARRANTY/SAFETY ISSUE. I ALSO, INQUIRED ABOUT THE BUY BACK PROGRAM AS EVERY 3K TO 6K MILES SOMETHING GOES WRONG WITH MY VEHICLE THAT IS NEVER MINOR. I WAS WITHOUT A VEHICLE FOR 3 DAYS DUE TO THE NEGLIGENCE AND FOLLOW-UP BETWEEN CHRYSLER CASE MANAGER AND DEALERSHIP'S SERVICE MANAGER. I HAD NO TRANSPORTATION LEAVING MYSELF AND CHILD STRANDED. THEREFORE, DUE TO NO RESPONSE I CONTACTED THE DEALERSHIP TO HAVE IT FIXED & PAID FOR IT AS I NEEDED MY VEHICLE BACK. THAT SAME DAY I GET A CALL FROM THE CASE MANAGER STATING THEY ARE UNABLE TO COMPENSATE ME DUE TO VEHICLE ALREADY BEING REPAIRED/PICKED UP. I WAS SO DISGUSTED AND UPSET AT THE FACT THE DISREGARDED MY CONCERN AND COULD CARE LESS. *TT

HAVE HAD ONGOING ISSUES WITH 2009 DODGE JOURNEY. VEHICLE LOSES POWER WHILE DRIVING, THIS HAS HAPPENED APPROXIMATELY 10 TIMES IN THE LAST YEAR. THE TIRES SOLD ON THE VEHICLE (225-55-R19) ARE NOT REPLACEABLE. I GOT A FLAT AND WAS TOLD TO RIDE ON THE DONUT UNTIL THEY COULD LOCATE A NEW TIRE, 12 DAYS LATER STILL NO TIRE, I DEMANDED THE DEALER SELL ME A TIRE OFF OF A CAR IN THE LOT, THEY FINALLY AGREED. HOWEVER, I WAS CALLED AFTER I LEFT THE CAR AND TOLD THAT BECAUSE IT IS AWD ALL 4 TIRES MUST BE REPLACED OR IT WILL DAMAGE MY TRANSMISSION AND THAT POSSIBLY, I ALREADY HAVE DAMAGED DUE TO DRIVING ON DONUT. HAD NO CHOICE BUT TO BUY 4 NEW TIRES, WHILE AT DEALER HAVING 4 NEW , LARGER TIRES (235 55 R19) PUT ON THE DEALER BROKE VALVE SENSOR ON 2ND TIRE, 1ST TIME THEY BROKE ONE WAS IN MARCH 2011. VEHICLE HAS 31,000 MILES ON IT AND THE SENSORS SHOULD LAST A MINIMUM OF 5 YEARS. DEALER WILL NOT COVER UNDER WARRANTY. AFTER PAYING $827 TO REPLACE 4 TIRES, WHEN I ONLY NEEDED 1 NEW TIRE AND 2 MISSING VALVE SENSORS, I DROVE OFF THE LOT AND THE VEHICLE AGAIN LOST POWER, DEALER HAS HAD VEHICLE IN AT LEAST 4 TIMES TO FIX PROBLEM IN THE PAST, THEY STILL HAVE NOT RESOLVED OR LOCATED THE PROBLEM. I RESTARTED VEHICLE AND IT DIED AGAIN, RESTARTED A 3RD TIME AND I LOST ALL DASH LIGHTING. THIS WAS WITHIN AN 8TH OF MILE OF THE DEALER LOCATION. I TURNED THE CAR AROUND AND RETURNED IT TO THE DEALER, WHICH IS WHERE IT REMAINS UNTIL THEY CAN FIX IT!! NYS ATTORNEY GENERAL STATES THIS DOES NOT QUALIFY AS A "LEMON" BECAUSE THE DEALER ATTEMPTED TO REPAIR, I DISAGREE! I AM FILING A 2ND LEMON LAW CASE WITH THEM AT THIS TIME. BUYER BEWARE!! *TR