2011 DODGE RAM 1500 Complaints

AFTER LEARNING ABOUT THE MASSIVE RECALL/BUY-BACK OF RAM 1500 TRUCKS DUE TO STEERING COLUMN AND REAR AXLE ISSUES, I CALLED MY RAM DEALER IMMEDIATELY. DEALERSHIP STATED THAT THEY NEVER HEARD OF THE $105M RECALL AFFECTING NEARLY 1.5M VEHICLES AND DIRECTED ME TO CALL CHRYSLER CORPORATION. I CALLED SEVERAL OTHER RAM DEALERSHIPS AND THEY STATED THE SAME--CALL CHRYSLER DIRECTLY. CALLED CHRYSLER CORP AND GOT A BUSY SIGNAL. TRIED A DIFFERENT NUMBER AND GOT DISCONNECTED. CALLED A THIRD NUMBER AND GOT DISCONNECTED AGAIN. CALLED THE NEXT DAY AND GOT THE SAME WITH ALL 3 TELEPHONE NUMBERS. I EVEN TRIED TO LOOK UP ANY RECALL INFO ON CHRYSLER'S WEB SITE USING MY VIN, BUT CHRYSLER'S WEB SITE SHOWED ZERO RECALLS FOR MY RAM 1500. IT'S BEEN A WEEK SINCE THIS ALL TOOK PLACE AND CHRYSLER'S WEB SITE STILL SHOWS NO RECALLS EVEN THOUGH THE RECALLS ARE LISTED ON THE NTSB WEB SITE. CANNOT GET ANY RESOLUTION OR ASSISTANCE FROM CHRYSLER CORP OR DEALERSHIPS! NTSB SHOULD FINE CHRYSLER ANOTHER $105M!!!

TL* THE CONTACT OWNS A 2011 RAM 1500. THE CONTACT STATED THAT IN ORDER FOR THE VEHICLE TO START, THE VEHICLE NEEDED TO BE SHIFTED FROM PARK TO DRIVER SEVERAL TIMES IN ORDER TO TURN THE KEY INTO THE IGNITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. MA 09/22/15

AT INTERSTATE SPEEDS TRUCK HAS VIBRATION. THOUGHT MAYBE RIM HAD LOST COUNTER WEIGHT. NOT THE CASE AFTER DOING SOME RESEARCH. I BELIEVE CHRYSLER HAS NOT DONE ALL HOMEWORK ON THE LATEST RECALL WHICH I HAD KNOWN NOTHING ABOUT UNTIL THIS BIG ISSUE WITH THE BUYBACK. OF COURSE MY TRUCK HAS NO RECALLS WHAT SO EVER. MY TRUCK WAS MANUFACTURED IN MARCH 2011. FROM WHAT I HAVE READ RECALL COVERS TRUCKS MANUFACTURED THROUGH DECEMBER 2011. NOT SURE THAT MY TRUCK HAS PINION NUT ISSUES BUT SOUNDS LIKE THE SYMPTOMS. ANYONE OTHER OWNERS RUNNING INTO THIS?

SAFETY RECALL N08 / NHTSA 13V-038 REAR AXLE PINION NUT I HAD MY VEHICLE CALLED IN FOR A RECALL AFTER PURCHASE AT THE END OF 2013. EVER SINCE THEN I HAVE HAD SHAKY AND JERKY STEERING AT TIMES ESPECIALLY AT A HIGHWAY RATE OF SPEED (55-70 MPH). I HAVE NOT TAKEN IT TO THE DEALERSHIP DUE TO FINANCES AND MY WARRANTY IS NO LONER VALID. AFTER READING THE RECALL DETAILS NOW I AM ASSUMING THIS HAS BEEN THE ISSUE. AFTER READING WHAT COULD POSSIBLY HAPPEN DUE TO THIS ISSUE I FEEL UNSAFE DRIVING THE VEHICLE AND NO LONER ALLOW MY 1 YEAR OLD SON IN THE VEHICLE.

WHEN DRIVING OVER 60, THE ENTIRE TRUCK VIOLENTLY SHAKES/WOBBLES/VIBRATES. THIS HAPPENS ANYTIME GOING OVER 60, AND IS NOT CAUSED BY HITTING A BUMP OR SLOPE IN THE ROAD. BEEN TO CHRYSLER NUMEROUS TIMES AND THEY CANNOT FIND A ROOT CAUSE. REPLACED ALL TIRES, ALIGNED, NEW U-JOINTS, NEW ROTORS, STILL IS NOT RESOLVED.

TL* THE CONTACT OWNS A 2011 RAM 1500. WHILE DRIVING AT 50 MPH, THE VEHICLE SHOOK VIOLENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. THE VIN WAS NOT AVAILABLE.

WE WERE TRAVELING HOME JULY 18TH ON THE INTERSTATE WHEN THE TRUCK STARTED SHAKING AND HE TRIED TO GET OFF THE INTERSTATE ON AN EXIT. THE STEARING MESSED UP AND HE LIKE TO HAVE NOT GOT IT STOPPED BEFORE WE WERE RUNNING OUT OF RAMP. IT' WAS LIGHT NOT HAVING CONTROL OF THE WHEEL OR BRAKES. WHEN WE GOT STOPPED HE OPENED THE HOOD TO SEE IF HE COULD SEE A PROBLEM THERE. HE ALSO WALKED AROUNG THE ENTIRE TRUCK CHECKING TIRES. WE FINALLY DECIDED TO TRY IT AGAIN. WE WERE THEN ONLY ABOUT 60 MILES FROM HOME. WE DROVE SLOWER THE REST OF THE WAY BECAUSE THAT WAS A VERY SCARY THING TO HAVE HAPPEN. OUR GRANDDAUGHTER HAD SOFTBALL PRACTICE WED. NIGHT IN KNOXVILLE TENN. IT WASN'T AS BAD AS AS THE 18TH BUT IT DONE IT A FEW TIMES ON US AGAIN. WE HAUL PRESIOUS CARGO , OUR GRANDDAUGHTERS, IT SCARES US TO DEATH DRIVING WITH THEM IN THA TRUCK. I TALED TO CHRYSLER 3 DAYS AGO AND SHE TOLD ME I WOULD GET AN EMAIL IN A DAY OR 2. SHE ALSO HAS US AN APPOINTMENT TO GET THE BOLT PUT ON ON AUGUST 17TH. BUT OUR CONCERNS ARE IT MAY HAVE MORE DAMAGE BECAUSE OF THE BRAKES AND STEERING DOING THIS. WE ONLY BOUGHT THIS TRUCK ON APRIL 19TH 2015. THE RECALLS ARE FROM 2013. WHY WEREN'T THEY FIXED THEN? THE TRUCK HAD NOT EVEN TURNED OVER 50,00 MILES WHEN WE BOUGHT IT. WE BOUGHT IT BECAUSE IT HAD LOW MILES AND WE WANT A SAFE VEHICLE TO TRAVEL TO HER GAMES AND PRACTICES. NOW WE ARE AFRAID THAT SOMETHING WILL HAPPEN AND THEY MIGHT GET HURT. I TRIED TO CALL THEM AGAIN TODAY, JULY 31ST I WAS ON HOLD FOR OVER 4 HRS.NEVER DID GET A REAL PERSON TO ANSWER.

TL* THE CONTACT OWNED A 2011 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH ON A HILL, THE BRAKE PEDAL FAILED TO RESPOND. AS A RESULT, THE VEHICLE FLIPPED ABOUT ONE HUNDRED YARDS AND CRASHED LANDING UPRIGHT. A POLICE REPORT WAS FILED. THERE WERE TWO UNKNOWN INJURED THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

MY 2011 RAM 1500 SUMMARY REPORT SHOWS: "NO RECALL INFORMATION AVAILABLE". THE DEALER EXPLAINS MY TRUCK IS NOT ELIGIBLE FOR THE BUYBACK OFFER. IS THE DEALER CORRECT THAT THE VEHICLE IS NOT PART OF THE FCA BUYBACK OFFER? I TALKED TO A CHRYSLER REP ON 7/28/15 WHO RESEARCHED THIS AND THE RECALL AFFECTS THE 2011 RAM 1500 WITH A 9:25 REAR AXLE AND THAT MY TRUCK HAS A DIFFERENT(?) REAR AXLE. I'M NOT SURE WHAT HE IS TALKING ABOUT. IS A RECALL LETTER REQUIRED? RECALL SUBJECT : REAR AXLE PINION NUT MAY LOOSEN AT DIFFERENTIAL , 1 INVESTIGATION(S) REPORT RECEIPT DATE: FEB 06, 2013 NHTSA CAMPAIGN NUMBER: 13V038000 COMPONENT(S): POWER TRAIN POTENTIAL NUMBER OF UNITS AFFECTED: 278,229 ALL PRODUCTS ASSOCIATED WITH THIS RECALL EXPAND DETAILS CLOSE 13 ASSOCIATED DOCUMENTS EXPAND MANUFACTURER: CHRYSLER GROUP LLC SUMMARY: CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2009-2012 RAM 1500 TRUCKS MANUFACTURED FROM DECEMBER 1, 2009, THROUGH OCTOBER 20, 2011; MODEL YEAR 2009-2011 CONSEQUENCE: IF THE REAR AXLE PINION NUT LOOSENS, THE AXLE CAN LOCK UP AND CAUSE A LOSS OF VEHICLE CONTROL AND/OR A VEHICLE CRASH WITH LITTLE WARNING. REMEDY: CHRYSLER WILL NOTIFY OWNERS, AND DEALERS WILL INSTALL A PINION NUT RETAINER, FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 7, 2013. RECALLSINVESTIGATIONS COMPLAINTSSERVICE BULLETINSNHTSA ID'S

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. WHILE DRIVING AT AN UNKNOWN SPEED, THE FRONT AXLE FRACTURED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT AXLE FRACTURED CAUSING A FAILURE WITH THE 4 WHEEL DRIVE AND THE TRANSFER CASE. THE DEALER STATED THAT THE PART NEEDED WAS NOT AVAILABLE AND THAT THEY WERE WAITING FOR A NEWLY DESIGNED PART TO REMEDY THE FAILURE. THE DEALER WAS NOT ABLE TO PROVIDE THE PART NEEDED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS NOT ABLE TO SUPPLY THE PART TO THE DEALER TO REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. MA 10/6 UPDATED 12/13/2017*CN