2004 DODGE RAM 2500 Complaints

TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKING. THE CONTACT FELT UNSAFE DUE TO THE POTENTIAL AIR BAG DEPLOYMENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE VIBRATED AND CRASHED INTO A DITCH. THE FAILURE RECURRED SEVERAL TIMES. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

I RECEIVED A RECALL NOTICE IN FEB.OF 2015 RECALLING THE AIR BAG. CALLED RON CARTER DODGE IN ALVIN, TX AND MADE AN APPOINTMENT. WHEN I TOOK THE TRUCK IN I WAS TOLD THAT THEY HADN'T RECEIVED ANY OF THE REPLACEMENT AIR BAGS FROM DODGE AND THEY WOULD NOT BE ABLE TO REPLACE THE FAULTY AIR BAG UNTIL THEY HAD. THE AIR BAG IS YET TO BE REPLACED

I HAVE BEEN ON A WAITING LIST WITH OUR LOCAL DODGE DEALERSHIP TO GET MY RECALLS REPAIRED FOR SEVERAL MONTHS. EVERY TIME I CALL THEY JUST SAY I AM ON THE LIST AND THEY ARE TOO BUSY. I KEEP RECEIVING NOTICES IN THE MAIL AND WOULD LIKE TO GET THESE TAKEN CARE OF AS THERE ARE NOW SEVERAL RECALLS THAT NEED TO BE ADDRESSED. I ALSO JUST FOUND OUT FROM THE WEBSITE HERE THAT THIS SAME DEALERSHIP DID NOT FULLY COMPLETE MY LAST RECALL REPAIR. DEALERSHIP IS ALLEN SAMUELS DODGE IN WACO, TEXAS.

THE AC/HEATER PLENUM DOORS DO NOT WORK AND DEFROSTING THE WINDSHIELD IS IMPOSSIBLE AT TIMES (VERY COMMON IN ALL SIZE RAM TRUCKS). I LIVE IN COLORADO AND THIS HAPPENS WHILE DRIVING AND IT IS COLD OUT. DODGE HAS TO BE AWARE OF THE CHEAP PLASTIC VENT DOORS THEY USED. *JS

TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V770000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 02/19/16*L'S UPDATED 02/22/16.*JB

TL* TAKATA RECALL.THE CONTACT OWNS A 2004 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL. I AM WRITING TO RELATE MY EXPERIENCES IN ATTEMPTING TO HAVE THE SAFETY RECALL SERVICE WORK, REGARDING THE AIRBAG RECALLS, PERFORMED ON MY VEHICLE. THE SAFETY RECALLS ARE REFERRED TO AS P78 (DRIVER SIDE AIRBAG) AND R25 (PASSENGER SIDE AIRBAG). OVER THE LAST THREE MONTHS I HAVE TRIED ON MULTIPLE OCCURRENCES, TO ARRANGE THIS SERVICE RECALL WORK VIA DEALERSHIPS DIRECTLY AND WITH THE FCA US RECALL ASSISTANCE CENTER - DURING WHICH BOTH THE FCA RECALL ASSISTANCE CENTER AND THE DEALERSHIPS HAVE EXPRESSED THAT THEY HAVE NO IDEA ON EITHER PART AVAILABILITY ETA OR WHEN THE SERVICE RECALL WORK COULD BE PERFORMED. INITIALLY I ATTEMPTED PERSONALLY CALLING DEALERSHIPS, BUT WAS UNSUCCESSFUL IN SECURING AN APPOINTMENT DUE TO DEALERSHIPS EITHER NOT RESPONDING OR DEALERSHIPS HAVING NO IDEA ON PART AVAILABILITY OR WHEN RECALL SERVICE COULD BE MADE. I THEN ATTEMPTED CALLING THE FCA (FIAT CHRYSLER AUTOMOBILES) RECALL ASSISTANCE CENTER ON SEPARATE OCCASIONS. WITH AN FCA REP, MYSELF AND A DEALERSHIP ALL ON THE SAME CALL, THE DEALERSHIP CONFIRMED PARTS AND APPOINTMENT. AFTER APPOINTMENT THE P78 RECALL FIX HAD NOT BEEN DONE - MARKED NO PARTS NO ETA. I CALLED THE FCA RECALL ASSISTANCE AGAIN, AND AFTER ALMOST AN HOUR OF MYSELF AND THE FCA REP TOGETHER CALLING DEALERSHIPS, ALL THE DEALERSHIPS AGAIN EXPRESSED THEY HAD NO IDEA ON WHEN THE PARTS WOULD BE AVAILABLE AND NO IDEA WHEN THE SERVICE RECALL COULD BE PERFORMED. I APOLOGIZE IF THIS IS THE INCORRECT FORUM (WEBSITE SUGGESTED BY FCA) TO RELATE THESE FCA AND DEALERSHIP EXPERIENCES. I APPRECIATE THIS IS A HUGE RECALL AFFECTING MILLIONS OF VEHICLE AND VEHICLE OWNERS. I THOUGHT IT MAYBE WORTHWHILE TO RELATE MY EXPERIENCES OF BOTH THE FCA AND THE DEALERSHIPS, REPEATEDLY CONVEYING THEY HAVE NO IDEA ON PARTS ETA AND NO IDEA AS TO WHEN THE SERVICE RECALL WORK COULD BE DONE. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED AND SPORADICALLY WIPED THE WINDSHIELD. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09E009000 (VISIBILITY). THE DEALER INSPECTED THE VEHICLE AND FOUND THAT THE WINDSHIELD MOTOR ASSEMBLY FAILED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. UPDATED 02/05/16*LJ THE CONSUMER STATED WHEN THE WIPER WERE ON INTERMITTENT, T HEY WIPED 2-3- TIMES AT ONCE. WHEN THEY WERE ADJUSTED TO WIPE FASTER, THE DIDN'T WIPE AT ALL. THEY WOULD WIPE WHEN THE KEY FOB WAS ACTIVATED TO UNLOCK THE DOORS. UPDATED 02/10/16.*JB

TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 75,000.