2009 DODGE RAM 2500 Complaints

TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V528000(STEERING). THE CONTACT STATED THAT THE REPAIR HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE.

I HAD RECEIVED A RECALL LETTER FROM CHRYSLER (N49 / NHTSA 13V-529) BACK IN JANUARY AND I HAD CONTACTED MY DEALERSHIP (CARL BURGER'S DODGE IN LA MESA, CA 91942) SHORTLY AFTER RECEIVING THE LETTER. I WAS TOLD THAT MY NAME WAS ADDED TO A LIST AND THAT THEY WOULD CONTACT ME AFTER THE PARTS HAD ARRIVED TO REPLACE THE LEFT TIE ROD BALL STUD ON MY TRUCK. IN MAY, I SENT THE DEALERSHIP AN EMAIL REQUESTING AN APPROXIMATION FOR THE RECALL WORK TO BE PERFORMED. I OUTLINED AN UPCOMING TRIP THAT I NEEDED TO DRIVE MY TRUCK ON AND I NEVER GOT A RESPONSE. I CALLED THE DEALERSHIP IN JUNE AND WAS TOLD THAT MY NAME WAS STILL ON THE LIST BUT THAT I AM NUMBER 147 AND THAT CHRYSLER WAS ONLY SHIPPING THEM (1) TIE ROD PER WEEK. I HAVE AN OUT OF STATE TRIP PLANNED FOR THE END OF AUGUST AND I HAVE SERIOUS CONCERNS DUE TO SOME CLUNKING THAT I AM FEELING IN THE STEERING WHEEL THAT THIS TIE ROD COULD POSSIBLY FAIL. LAST WEEK I RECEIVED THE SAME RECALL LETTER FROM CHRYSLER. I AM NOT SURE WHAT MORE I CAN DO? THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS

IMPORTANT SAFTEY RECALL N49/NHTSA 13V-529: THE LEFT TIE ROD BALL STUD ON THE TRUCK MAY FRACTURE UNDER CERTAIN DRIVING CONDITIONS. THIS COULD CAUSE A LOSS OF DIRECTIONAL CONTROL AND/OR CRASH WITHOUT WARNING. THE 2500 DODGE RAM WAS PURCHASE TO TOW A 27FOOT RV. THIS IS ITS PRIMARY PURPOSE. SINCE I RECEIVED THE RECALL NOTICE (JAN 2014), I'VE CONTACTED FOLSOM DODGE (FOLSOM, CA) EACH MONTH. I AM TOLD THAT THEY DO NOT HAVE THE PARTS TO MAKE THE REPAIRS, AND THAT THERE ARE OVER 100 TRUCKS AHEAD OF MY TRUCK. FOLSOM DODGE WILL CALL ME, BUT I HAVE NOT RECEIVED A CALL BACK FROM THEM. I HAVE CALLED ON THE FOLLOWING DATES: JAN 27, 2014; FEB 21, 2014; MAR 21, 2014; APR 25, 2014; MAY 23, 2014; JUN 20, 2014; AND JUL 7, 2014. I AM CALL EVERY TWO WEEKS. THIS IS NOW "CAMPING" SEASON. THIS REPAIR MUST BE MADE AS SOON AS POSSIBLE. IT'S BEEN OVER 7 MONTHS AND STILL NO PARTS????? REALLY!!!!! EACH TIME WE TAKE THE RV OUT, WE ARE RISKING OUR LIVES UNNECESSARILY. THIS IS UNACCEPTABLE. *JS

TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/16/14*LJ

TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED A RECALL NOTICE ON THIS VEHICLE FROM DODGE LAST FALL. WENT IN THIS SPRING TO GET IT FIXED. THE DEALER SAID THEY WERE NOT RECEIVING PARTS FROM DODGE COMPANY. DEALER SAID HE WOULD CONTACT ME WHEN PARTS GET IN. CALLED THE DEALER LAST WEEK BECAUSE I HAD NOT RECEIVED WORD FROM THEM. GOT ANOTHER RECALL NOTICE YESTERDAY. TALKED TO DEALER AND SAID THEY CANNOT GET REPAIR PARTS SOON ENOUGH TO KEEP UP WITH RECALL. GOT IN TOUCH WITH DODGE COMPANY. THEY RESPONDED AND STATED THAT WHEN A DEALER DOES RECALL REPAIR THEY SEND IN THE FIX AND THEN ARE SENT OUT ANOTHER REPAIR PART. SEEMS DODGE IS DRAGGING THEIR FEET PER HELPING DEALERS RECEIVE PARTS NEEDED. THERE IS NO WAY THE DEALERS CAN GET ALL THESE 2500 DODGES FIXED IF THEY ARE SHIPPING THEM BY MULE TRAIN METHODS AS THEY ARE DOING? THE DOT NEEDS TO GET THIS DODGE COMPANY MOVING AND GETTING PARTS FOR THEIR DEALERS. IT LOOKS LIKE A DELIBERATE STALLING METHOD? *TR

RECEIVED FIRST N49 NOTICE AND BROUGHT VEHICLE IN FOR 60K SERVICE AND RECALL REPAIR ON 1-15-14. RECALL REPAIR NOT ABLE TO BE COMPLETED. MULTIPLE CALLS TO DEALER AND 2 MORE N49 RECALL NOTICES RECEIVED AND DEALER STILL NOT ABLE TO REPAIR TRUCK. LATEST NOTICE RECEIVED 6-28-14. *TR

TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE CONTACT STATED THAT THE DEALER AND THE MANUFACTURER WERE NOT ABLE TO PROVIDE A TIME FRAME FOR WHEN THE PARTS WOULD BE AVAILABLE FOR THE REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:13V529000 (STEERING). THE CONTACT STATED THAT HE WAS MADE AWARE THAT PARTS WERE NOT AVAILABLE AS A RESULT REPAIRS WERE UNABLE TO BE PERFORMED FOR THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING), BUT THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.