2011 DODGE RAM 2500 Complaints

RECEIVED RECALL NOTICE N49 FROM CHRYSLER (NHTSA 13V-529) APPROXIMATELY MARCH 18, 2014. THIS IS IN REGARD TO A STEERING DEFECT ON OUR 2011 RAM 2500HD TURBO DIESEL TRUCK. ACCORDING TO THE RECALL NOTICE THE PROBLEM IS "THE LEFT TIE ROD BALL STUD ON YOUR TRUCK MAY FRACTURE UNDER CERTAIN DRIVING CONDITIONS. THIS COULD CAUSE A LOSS OF DIRECTIONAL CONTROL AND/OR CRASH WITHOUT WARNING." THIS SOUNDS LIKE A SERIOUS SAFETY ISSUE TO ME. SO WE TOOK IT INTO THE NEAREST DODGE DEALER ON MARCH 19, 2014. AFTER EXAMINING THE TRUCK THEY SAID IT DOES NEED THE REPAIR, BUT THEY HAVE NO PARTS. SO THEY PUT US ON A WAITING LIST AND THAT IT WOULD BE ABOUT 30 DAYS. IT IS NOW TWO MONTHS LATER AND WE ARE TOLD THAT WE ARE STILL ABOUT 30 DAYS OUT ON THE WAITING LIST. THE RECALL NOTICE SAYS THAT IF THE DEALER FAILS OR IS UNABLE TO REMEDY THIS DEFECT WITHOUT CHARGE AND WITHIN A REASONABLE TIME WE MAY FILE A WRITTEN COMPLAINT WITH THE ADMINISTRATOR OF THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. THIS IS MY FORMAL WRITTEN COMPLAINT. MY DEALER (TEMPE DODGE) HAS FAILED TO REMEDY THIS DEFECT WITHIN A REASONABLE TIME. PLEASE USE ALL THE AUTHORITY OF THE UNITED STATES GOVERNMENT TO COMPEL CHRYSLER CORPORATION TO EXPEDITE THE REPAIR OF THIS DANGEROUS CONDITION! THANK YOU. *TR

RECEIVED A IMPORTANT SAFETY RECALL (N49/NHTSA 13V-529) IN DECEMBER 2013. CALLED THE DEALER AND WAS TOLD NO PARTS AND WAS PUT ON A WAITING LIST. 5/19/14 CALLED AGAIN, STILL NO PARTS BUT STOP BY AND THEY WILL INSPECT. I DID AND THEY SAY I NEED THE PART AND AM STILL ON THE WAITING LIST. WHAT'S A REASONABLE TIME? STILL NO IDEA WHEN I WILL GET THE WORK DONE. *JS

DODGE RAM. CONSUMER WRITES IN REGARDS TO LEFT TIE ROD STUD RECALL PROBLEMS. *SMD THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE, TO PERFORM THE RECALL. *JB

TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND WAS ADVISED THAT THE REMEDY WAS NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE.

TL*THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2013, THE CONTACT STATED THERE SHOULD BE A REMEDY AVAILABLE BEFORE MAY OF 2014 AND THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL*THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER 13V529000 (STEERING) AND THE CONTACT STATED THE THAT THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BE AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THERE WERE NO FAILURES AT THIS TIME. RK

TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALERS WERE RECEIVING ONE PART PER MONTH. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION UNDER NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING) BUT WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V529000 (SUSPENSION) BUT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

CONTACTED LOCAL DODGE DEALERSHIP RELATING TO RECALL NOTICE N49 / NHTSA 13-529 IN JAN. 2014. TODAY 5/8/14 I WAS TOLD THAT IT WOULD BE SEPT. BEFORE THE PART COULD BE REPLACED, IF THEN. CLOSE TO A YEAR AND POSSIBLY LONGER TO REPLACE A PART THAT COULD CAUSE A DEATH IS UNACCEPTABLE. I AM SURE THAT DODGE HAS A SUPPLIER OF THE TIE ROD BALL STUD FOR THE NEW TRUCKS THAT THEY ARE SELLING. PERHAPS THEY COULD STOP PRODUCTION OF THE NEW TRUCK AND HAVE THE MANUFACTURE OF THE BALL STUD RETOOL IN ORDER TO GET ALL THE UNSAFE TRUCKS REPAIRED. BUT, I AM SURE THAT THEIR BEAN COUNTERS WOULD REJECT THAT ACTION. $$$$$$$$ *TR