2012 DODGE RAM 2500 Complaints

TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT WHILE THE VEHICLE WAS ON AND IN PARK, THE UNDERCARRIAGE AREA OF THE CABIN CAUGHT FIRE WHICH CAUSING THE VEHICLE TO BECOME ENGULFED IN FLAMES. THE CONTACT DID NOT DISCLOSE IF A POLICE REPORT WAS FILED OR NOT OR HOW THE FIRE WAS EXTINGUISHED. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AFTER THE FAILURE WAS EXPERIENCED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.

HAVE CONNECTED DEALER TWICE, HAVE CONTACTED CHRYSLER GROUP RECALL CENTER BUT VEHICLE IS NOT FIXED. DEALER TELLS ME THEY DON'T HAVE THE PART TO FIX. CHRYSLER DID NOT RESPOND AFTER CONNECT NOTICE. *TR

I LEFT THE TRUCK RUNNING, I WALKED ABOUT 20 FEET AWAY WHILE DOING SOME CLEANING ON MY PROPERTY AND WHEN I TURNED AROUND I SAW WHAT LOOKED LIKE THE GROUND ON FIRE. IT LOOKED LIKE FIRE DRIPPING DOWN FROM UNDERNEATH THE TRUCK AND IN NO TIME THE TRUCK BURNED TO THE GROUND. WHAT DO I NEED TO DO AT THIS POINT? SHOULD I GET AN ATTORNEY? *TR

TOWING 5TH WHEEL TRAILER UPHILL IN LOW GEAR, LOST POWER,BIG BANG SMOKE FIRE.!!! *TR

WHEN DRIVING THE TRUCK I WILL OCCASIONALLY SMELL A VERY STRONG DIESEL EXHAUST ODOR FROM THE A/C VENTS IN THE CABIN OF THE TRUCK, ONLY WHEN FRESH AIR IS SELECTED (NOT RECIRCULATE). I HAVE NOTICED THIS SMELL ONLY OCCURS WHEN COMING TO A STOP, AND USUALLY CORRESPONDS WHEN THE TRUCK IS IN A REGENERATION PROCESS. THE ONLY INDICATOR I HAVE FOR REGENERATION IS SEVERELY DECREASED FUEL MILEAGE THE VERY STRONG UNTREATED EXHAUST SMELL BEING EMITTED INTO THE CABIN OF THE TRUCK. AFTER 5 VISITS TO THE DEALERSHIP FOR ATTEMPTED WARRANTY REPAIR, THE TRUCK STILL WAS NOT REPAIRED AND THE CONDITION CONTINUED. I CONTACTED CHRYSLER'S CUSTOMER CARE AND TO SEEK RESOLUTION AND WAS ASSIGNED A CASE NUMBER. IN THE MEANWHILE, I WAS INSTRUCTED BY THE DEALERSHIP TO KEEP THE VENTILATION SYSTEM IN RECIRCULATION MODE TO AVOID BREATHING IN THE EXHAUST FUMES. SUBSEQUENTLY, AFTER SEVERAL DIFFERENT CONVERSATIONS WITH CHRYSLER CUSTOMER CARE STAFF, I WAS INFORMED THIS IS A "CHARACTERISTIC" OF THE VEHICLE AND THAT I RESERVED MY LEGAL RIGHTS TO PURSUE ACTION. CHRYSLER KNOWS THIS IS A PROBLEM, AND WOULD RATHER SEEK PROTECTION FROM LEGAL SETTLEMENT OR SOME OTHER MEANS TO AVOID ADDRESSING THE PROBLEM. I DON'T THINK THE OWNERS OF THESE VEHICLES (INCLUDING MYSELF) SHOULD BE EXPOSED TO UNTREATED EXHAUST IN THE CABIN OF THE TRUCK, PERIOD. THIS IS A CARBON MONOXIDE SAFETY HAZARD THAT NEEDS TO BE REVIEWED AND ADDRESSED. UPON RESEARCH I DISCOVED SIMILAR COMPLIANTS WERE MADE TO THE NHTSA FOR MODEL YEARS 2010 AND 2011. ADDITIONAL RESEARCH SHOWS OTHER RAM 2500/3500 OWNERS WITH THE 6.7 CUMMINS TURBO DIESEL HAVE THE SAME ISSUE. I HAVE DOCUMENTATION OF ALL THE DEALERSHIP VISITS, ALL THE TIMES/DATES AND NAMES OF THE CHRYSLER EMPLOYEES I SPOKE WITH, ALONG WITH MY ORIGINAL COMPLAINT SENT TO CHRYSLER. FURTHERMORE, I HAVE THE RESEARCH DOCUMENTATION AVAILABLE FROM OTHER NHTSA COMPLIANTS. *TR

TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT WHILE ACCELERATING AT 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,500.

MY LEFT TIE ROD SNAPPED AS I WAS BACKING OUT OF MY PARKING SPOT. THERE IS ALREADY A RECALL ON THIS MATTER. WRITING TO YOU JUST TO GET THIS INFORMATION OUT TO AS MANY AS POSSIBLE. I WENT TO TRI COUNTY CHRYSLER IN POTTSTOWN, PA TO GET AN INSPECTION TO SEE IF I NEEDED THE RECALL WORK DONE. I WAS TOLD THAT I DID NOT NEED THE RECALL DONE, SO THEY ENTERED MY VIN IN SAYING THEY COMPLETED THE WORK. SO A COUPLE WEEKS LATER MY TIE ROD SNAPS, SO MUCH FOR NOT NEEDING THE RECALL DONE. SO I GET IT TOWED TO ANOTHER DEALER AND THEY SAY YES I NEED THE RECALL DONE AND DO THE WORK. SOMETHING NEEDS TO BE DONE ABOUT THIS. THIS IS A VERY SERIOUS MATTER, I COULD HAVE BEEN SERIOUSLY INJURED OR COULD HAVE INJURED SOMEONE ELSE. *TR

TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

PLEASE NOTE THAT OVER A YEAR AGO I RECEIVED A POSTCARD STATING I NEED TO TAKE MY VEHICLE IN FOR A RECALL. I HAVE TRIED TO GET THIS RECALL FIXED BUT ALL CHRYSLER DEALERSHIPS TELL ME I'M ON A WAITING LIST BECAUSE EACH PLACE ONLY GETS A FEW PER MONTH. HOW CAN THIS BE SAFE? I KEEP GETTING POSTCARDS FROM CHRYSLER ASKING WHY I HAVEN'T COMPLETED THE RECALL FIX? PLEASE TELL ME WHAT ELSE I AM SUPPOSE TO DO? I HAVE EXHAUSTED ALL EFFORTS WITH 3 DIFFERENT DEALERSHIPS TO TRY AND GET THIS PROBLEM FIXED. WHY IS CHRYSLER ONLY MAKING A FEW AVAILABLE TO EACH DEALERSHIP? *TR

I SUBMITTED MY ORIGINAL RECALL NOTICE FOR THE REPLACEMENT OF THE LEFT TIE ROD END (N49/NHTSA 13V-529) TO TATE BRANCH DODGE IN ARTESIA NM ON OR ABOUT JANUARY 6, 2014 AND WAS TOLD AT THAT TIME I WAS FIRST ON THE LIST TO BE DONE. I STILL HAVE NOT BEEN CONTACTED BY THE DEALERSHIP REGARDING THE REPAIR. THIS IS BEGINNING TO CONCERN ME THAT THEY HAVE NO REGARD FOR ME OR MY FAMILIES SAFETY. *TR