2011 DODGE RAM 2500 Complaints

WHILE BACKING INTO A PARKING SPACE, THE TIE ROD BROKE CAUSING BOTH FRONT TIRES TO TILT INWARD. I HAPPENED TO BE AT A DEALER'S LOT AND HAD TO HAVE IT REPAIRED AT THIS LOCATION. UPON CONTACTING MY DODGE DEALERSHIP I WAS INFORMED OF THE RECALL AND THEN CONTACTED CHRYSLER WHERE I WAS TOLD - ON THREE SEPARATE CALLS - THIS WAS NOT PART OF THE RECALL. I'VE SINCE FOUND A PUBLISHED NOTICE BY CHRYSLER, STATING MY EXACT MAKE & MODEL AND THE EXACT TIE ROD BREAKAGE AS BEING PART OF A RECALL. CHRYSLER HAS DENIED REIMBURSEMENT OF MY REPAIR APPROXIMATELY $600 ON A $50,000 TRUCK WITH ONLY 40,000 MILES. AT THE TIME OF THIS INCIDENT MYSELF AND A PASSENGER HAD JUST EXITED OFF A MAJOR INTERSTATE WHERE THE SPEED LIMIT IS 70 MPH AND I WAS TOWING A BOAT. I CAN NO LONGER TRUST DODGE VEHICLES, THEIR CUSTOMER CARE DUE TO THEIR LACK OF SAFE PRODUCTS.

TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING). THE CONTACT RECEIVED A RECALL NOTICE AND HAD BEEN AWAITING THE NECESSARY PARTS FOR AN UNREASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOTIFIED AND WAS UNABLE TO PROVIDE A REASONABLE TIME FRAME IN WHICH THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V529000 STEERING HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED NOTIFICATION DECEMBER 2013 AND THE DEALER ADVISED FOR SEVERAL MONTHS THAT THEY HAD NOT RECEIVED THE REPAIR KIT TO COMPLETE THE RECALL SERVICE. THE CONTACT WAS PLACED ON A WAITING LIST AND WAS ADVISED THAT BECAUSE THE DEALER WAS ONLY BEING SUPPLIED WITH ONE REPAIR KIT PER WEEK, THE EXPECTED RECALL REPAIR DATE WAS NOVEMBER 2014. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

TL* THE CONTACT OWNS A 2011 DODGE RAM 2500 .THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND CONTACTED THE DEALER. THE DEALER ADVISED THAT THE PARTS NEEDED TO COMPLETE THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT RECEIVED THE NOTIFICATION MONTHS AGO AND WAS ADVISED BY THE MANUFACTURER THAT THEY WERE NOT AWARE OF WHEN THE PARTS WOULD BECOME AVAILABLE TO COMPLETE THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

IN JANUARY OF 2014, I RECEIVED A RECALL NOTICE FROM DODGE/CHRYSLER ON MY 2011 DODGE RAM TRUCK, 2500 4X4. THE NOTICE SAID, PROBLEM: THE LEFT TIE ROD BALL STUD ON YOUR TRUCK MAY FRACTURE UNDER CERTAIN DRIVING CONDITIONS. THIS COULD CAUSE A LOSS OF DIRECTIONAL CONTROL AND/OR CRASH WITHOUT WARNING. 2-28-14 I CALLED SMOLICH MOTORS (DODGE DEALERSHIP IN BEND, OREGON) AND MADE AN APPOINTMENT TO HAVE IT LOOKED AT. I WAS TOLD THEY ARE OVER 300 PEOPLE WAITING FOR PARTS AND THAT THE REPLACEMENT PARTS THAT WERE FIRST SENT HAVE BEEN RECALLED AS INFERIOR AND THEY HAVE NO IDEA WHEN THEY CAN REPLACE THE FAULTY PARTS ON THE TRUCK. SINCE THIS IS A SAFETY ISSUE I STRONGLY FEEL THAT CHRYSLER/DODGE IS NOT DOING WHAT THEY SHOULD TO FIX THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURE WAS CONTACTED AND STATED THEY WOULD NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:13V529000 (STEERING) AND THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/25/14*CN UPDATED 04/09/14

TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER 2013, THERE SHOULD HAVE A REMEDY AVAILABLE BEFORE FEBRUARY 2014 TO REPAIR A MANUFACTURING DEFECT. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR PERFORMING THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/28/14*CN UPDATED 04/22/14

TL- THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V529000 (STEERING) AND WAS STILL WAITING FOR PARTS FROM AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAS NOT EXPERIENCED A FAILURE. DYD

TL- THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALERS WERE RECEIVING ONE PART PER WEEK. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2013, THERE SHOULD BE A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR