2012 DODGE RAM 2500 Complaints

I PURCHASED THIS VEHICLE FROM STEW HANSEN RAM ON APRIL 3, 2014. DURING THE PURCHASE PROCEDURE, I WAS NOT FULLY INFORMED OF THE EXISTING RECALL N49. IT WAS NOT UNTIL SEVERAL WEEKS LATER WHEN I RECEIVED AN EMAIL NOTICE OF AN OIL CHANGE BEING DUE THAT I FOUND OUT ABOUT THE RECALL, AS IT WAS INCLUDED IN THE MAINTENANCE NOTICE. I THEN FOUND OUT ABOUT THE PARTS UNAVAILABILITY. I WAS VERY CLEAR WHEN BUYING THE VEHICLE THAT I WOULD BE TOWING A TRAVEL TRAILER TO CA WITH IT THIS SUMMER. I BELIEVE THE DEALER WAS QUITE REMISS IN NOT INFORMING ME OF THE SITUATION PRIOR TO THE SALE. I ALSO BELIEVE IT SHOULD BE ILLEGAL TO SELL A RECALLED VEHICLE THAT HAS NOT BEEN REPAIRED, ESPECIALLY ONE WITH POTENTIAL LOSS OF STEERING CONTROL. THE DEALER HAS BEEN UNABLE TO PROVIDE A TIME FRAME FOR REPAIR. *TR

TL* THE CONTACT OWNS 2012 DODGE RAM 2500. THE CONTACT RECEIVED RECALL NHTSA RECALL CAMPAIGN NUMBER: 13V529000 (STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BE AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE RECALL REPAIR WOULD BE PERFORMED. THERE ARE NO FAILURES AT THIS TIME. RK UPDATED 09/30/14*LJ UPDATED 2/25/2015 *JS

TL*THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA RECALL CAMPAIGN NUMBER: 13V529000 (STEERING) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY; HOWEVER THEY DECLINED TO PROVIDE AN ESTIMATED TIME FRAME FOR WHEN THE PARTS WOULD BE AVAILABLE. THERE WERE NO FAILURES AT THIS TIME. RK

I PURCHASED A 2012 RAM TRUCK FROM MELLOY DODGE WITH 14,000 MILES ON IT. I HAVEN'T EVEN HAD IT A YEAR AND IT WAS A TOP OF THE LINE TRUCK. SO, IT IS STILL UNDER FACTORY WARRANTY PLUS THEY SOLD ME AN EXTENDED PLATINUM WARRANTY. A COUPLE WEEKS AGO, I WENT TO GET IN MY TRUCK IN THE MORNING AND IT WAS COMPLETELY DEAD AND WOULD NOT START. I IMMEDIATELY CALLED THE DEALERSHIP AND THEY TOWED THE TRUCK TO THE DEALERSHIP. THE POWER MODULE WENT OUT ON THE TRUCK. THE SERVICE WRITER THEN CALLED ME TO SAY THERE WAS A SCRATCH ON ONE OF THE POSTS UNDER THE ENGINE SO THE REPAIR WOULD NOT BE COVERED UNDER WARRANTY AND I MUST PAY IT OUT OF POCKET. I NEVER DID ANYTHING TO THAT TRUCK. I WOKE UP AND IT WAS COMPLETELY DEAD. THE DEALER FOUND ANY EXCUSE TO GET OUT OF COVERING THE REPAIR UNDER WARRANTY. PLUS, I PURCHASED THE TRUCK FROM THEM USED. THE SCRATCH ON THE POST WAS PROBABLY THERE ALL ALONG. THEY LOOKED FOR A REASON TO GET OUT OF COVERING THE TRUCK UNDER WARRANTY. I HAVE NEVER HAD TO DEAL WITH SUCH DISHONEST, UNETHICAL PEOPLE. THIS IS NOT ACCEPTABLE OR FAIR. IT IS DISHONEST. I AM VERY UPSET I HAD TO PAY AN ALMOST $1000 REPAIR DUE TO THIS. THEY SHOULD NOT BE ALLOWED TO GET BY WITH TREATING CUSTOMERS LIKE THIS AND BEING DISHONEST IN THE WAY THEY DEAL WITH CUSTOMERS. I DID TRY TO CONTACT THEM TO RESOLVE THIS TO NO AVAIL. I WONDER IF NEXT TIME I HAVE A REPAIR, IF THEY WILL FIND A BOGUS EXCUSE TO GET OUT OF HONORING THEIR WARRANTY AND DOUBLE PLATINUM TOP OF THE LINE WARRANTY. THIS IS UNACCEPTABLE! WHAT GOOD IS A WARRANTY? *TR

IN DEC. OF 2013 I RECEIVED A RECALL NOTICE #R49 FROM CHRYSLER CONCERNING THE LEFT TIE ROD ON MY 2012 DODGE TRUCK. ON THE 2ND OF JAN. 2014 I CALLED THE DEALERSHIP IN FOLSOM CALIF. FOR AN APPOINTMENT, I WAS TOLD THE PART WAS NOT AVAILABLE AND WOULD HAVE TO BE ORDERED. AS OF THIS WRITING (7 MAY 2014) THE PART IS STILL NOT AVAILABLE AND I AM # 50 ON THE DEALERS LIST FOR REPAIRS. I'VE CALLED THE DEALER 6 TIMES, MFG. 3 TIMES, AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AND HAVE HAD NO SATISFACTION IN GETTING A RESOLUTION. IT WILL BE A COLD DAY BEFORE I PURCHASE ANOTHER CHRYSLER PRODUCT. *TR

2012 DODGE RAM 2500. CONSUMER WRITES IN REGARDS TO THE LEFT TIE ROD BALL RECALL NOTICE. *SMD THE CONSUMER WAS INFORMED, THE PARTS WERE NOT AVAILABLE, AND SHE WOULD BE PLACED ON A WAITING LIST, AS THE DEALER WAS ONLY RECEIVING 1 PART PER WEEK. *JB

TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HOWEVER, THE VEHICLE HAD YET TO BE SERVICED UNDER THE RECALL. THE CONTACT FELT THE REASONABLE AMOUNT OF TIME TO REPAIR THE RECALL HAD SURPASSED. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR BECAUSE THE MANUFACTURER WAS ONLY ISSUING 1 REPAIR KIT PER WEEK TO THEIR FACILITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL- THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE HER VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2013, THERE SHOULD BE A REMEDY AVAILABLE BEFORE APRIL OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR

AFTER A LONG ROD TRIP, I WAS PARKING MY TRUCK AND THE LEFT TIE ROD BROKE. IF I WAS DRIVING AT 65 MILES AND HOUR I COULD BE DEAD NOW. DODGE WANTS ME TO TOW MY TRUCK AND THEY ARE GOING TO DO ME THE "FAVOR" OF REPLACING AT NO COST...I HAVE TO GET MYSELF ANOTHER TRUCK TO DRIVE. *TR

TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND ATTEMPTED TO HAVE THE VEHICLE SERVICED BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.