2012 DODGE RAM 2500 Complaints

SHORTLY AFTER PULLING INTO TRAFFIC ON HIGHWAY 290 HEADING WEST THE TRUCK MADE A SHARP RIGHT. THE TRUCK COULD NOT BE STEERED OR CONTROLLED. OBSERVATION UNDER THE FRONT END REVEALED THE LEFT FRONT TIE ROD WAS BROKEN. THE PASSENGER SIDE FRONT TIRE WAS STRAIGHT AND THE DRIVERS SIDE TIRE WAS POINTED 90 DEGREES TO THE FRONT OF THE TRUCK.

CHRYSLER ISSUED RECALL #N49/NHTSA 13V-529 ON JAN. 6, 2014 FOR A DEFECTIVE LEFT TIE ROD BALL STUD THAT MAY CAUSE LOSS OF CONTROL OF THE VEHICLE WHILE IN MOTION. I CONTACTED MY DEALER IMMEDIATELY AND WAS TOLD I WOULD BE PUT ON A WAITING LIST FOR THE PART WHICH WAS NOT AVAILABLE AT THAT TIME. AFTER CHECKING WITH THE DEALER MULTIPLE TIMES SINCE JAN. 6, I HAVE STILL NOT RECEIVED THE REPAIR TO MY VEHICLE AND WAS TOLD THAT CHRYSLER WOULD ONLY SEND ONE PART PER WEEK PER DEALER. THIS IS UNACCEPTABLE. CHRYSLER HAS NOT OFFERED ALTERNATE TRANSPORTATION WHILE ONE IS WAITING FORCING ONE TO EITHER PARK THEIR VEHICLE UNTIL THE PART ARRIVES OR BE FORCED TO DRIVE A VEHICLE THAT MAY LOSE CONTROL OF THE STEERING AT ANY TIME CAUSING POSSIBLE INJURY TO THE OPERATOR OR OTHERS . I CALLED CHRYSLER'S RECALL ASSISTANCE CENTER ON MARCH 3, 2014 AND WAS TOLD THERE WAS NOTHING THEY COULD DO EXCEPT OPEN A CASE FILE. *TR

TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V529000 (STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER ADVISED THAT THEY COULD ONLY ORDER ONE TIE ROD END PER WEEK AND HE WAS PLACED ON A WAITING LIST THAT COULD POSSIBLE EXCEED SEVERAL MONTHS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED A RECALL NOTICE ON MY VEHICLE FOR A "LEFT TIE ROD BALL STUD ON YOUR TRUCK MAY FRACTURE UNDER CERTAIN DRIVING CONDITIONS". IT WENT ON TO SAY THAT IF IT BROKE WHILE OPERATING THE VEHICLE A CRASH WOULD MOST LIKELY OCCUR. I CALLED BOTH DODGE DEALERS IN COLORADO SPRINGS, CO AND TRIED TO SCHEDULE THE REPAIRS FOR MY TRUCK. THIS IS THE ONLY VEHICLE WE HAVE. I WAS TOLD BY BOTH COLORADO SPRINGS DODGE AND PERKINS MOTOR CITY DODGE THE CHRYSLER IS ONLY SENDING ONE PART PER WEEK PER DEALERSHIP!!! THERE ARE OVER 350 PEOPLE ON THE LIST AT COLORADO SPRINGS DODGE AND 58 AT PERKINS DODGE. IF CHRYSLER IS ONLY SENDING ONE PART PER WEEK, IT COULD BE WOULD BE OVER A YEAR FROM NOW BEFORE MY VEHICLE IS REPAIRED! THIS IS TOTALLY UNACCEPTABLE! *TR

TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED AND THE CONTACT WAS UNABLE TO HAVE THE RECALL SERVICE PERFORMED TO DATE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THE DEALER WAS ONLY RECEIVING ONE PART PER WEEK. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/31/14*LJ THE CONSUMER WAS PLACED ON A WAITING LIST. UPDATED 04/01/14

RECEIVED NOTICE OF SAFETY ISSUE WITH STEERING COMPONENTS AND WAS TOLD IT WOULD BE MORE THAN A YEAR TO WARRANTY THE PROBLEM. THIS IS NOT ACCEPTABLE AS THIS IS A SAFETY ISSUE AND WE TOW WITH THIS TRUCK!!!! FURTHER MORE I TRIED TO CALL THE [XXX] # AND GOT NOTHING BUT A SALES PITCH AND WHEN ANSWERING NOT INTERESTED I WAS HUNG UP ON TWICE! WHY ARE GOVERNMENT LINES BEING USED FOR SALES PITCHES RATHER THAN SERVICE? BECAUSE OF THIS I HAVE NOT BEEN ABLE TO FILE A COMPLAINT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAVE NOT HAD AN ACCIDENT, BUT THERE IS SERIOUS POTENTIAL FOR ONE. REGARDING CHRYSLER SAFETY RECALL N49 / NHTSA 13V-529: THIS IS A RECALL FOR A SERIOUS PROBLEM THAT CAN AFFECT THE VEHICLE'S STEERING. TWO DIFFERENT DODGE DEALERS HAVE TOLD ME THAT THEY CAN ONLY ORDER A FEW PARTS EACH WEEK. HERE IN SUSANVILLE, CA, THERE ARE AT LEAST 37 TRUCKS ON THE REPAIR LIST, AND CHRYSLER CAN ONLY DELIVER 1 PART PER WEEK! THE LAST PERSON ON THAT LIST HAS TO WAIT 9 MONTHS TO GET HIS TRUCK FIXED. IN THE MEANTIME, WE ALL HAVE TO DRIVE ON MOUNTAIN ROADS AND RISK LOSING OUR STEERING. THIS IS ATROCIOUS. *TR

TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000(STEERING). THE CONTACT STATED THAT HE WAS CONCERNED FOR HIS SAFETY WHEN DRIVING THE VEHICLE BECAUSE THE PARTS NEEDED TO COMPLETE THE REPAIR WERE STILL NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 3,000. *TR