2009 DODGE RAM 2500 Complaints

CHRYSLER BUYBACK PROGRAM ISSUE. THE BUYBACK PROCESS IS TAKING A LONG TIME AND OWNERS OF BUYBACK PROGRAM ELIGIBLE VEHICLES ARE GETTING STUCK WITH LONG WAIT PERIODS BEFORE WE CAN HAVE OUR VEHICLES APPRAISED BY A CHRYSLER DESIGNATED REP (WE CAN'T USE A DEALER TO APPRAISE WE ARE TOLD). THIS FORCES OWNERS TO CONTINUE DRIVING THEIR VEHICLES ADDING COSTLY MILEAGE THAT GREATLY AFFECTS THE KELLY BLUE BOOK (KBB)VALUE. THAT MEANS WHEN IT'S TIME TO TAKE OUR CARS IN FOR APPRAISAL IN THE BUYBACK PROGRAM MANY WEEKS OR MONTHS LATER WE HAVE ACCUMULATED MILEAGE THE CUSTOMER IS DOCKED FOR BECAUSE IT IMPACTS THE KBB VALUES.I'D REQUEST NHTSA APPROACH THE COURT OF JURISDICTION IN THE MATTER AND ,MOVE IT TO FORCE CHRYSLER TO COMPENSATE CUSTOMERS THAT ARE FORCED TO CONTINUE DRIVING THEIR BUYBACK VEHICLES WHILE THE CUSTOMER IS FORCED TO WAIT. FIAT/CHRYSLER HAS BEE PROVIDED ALL THE MATERIALS THEY REQUESTED OF ME AND I STILL HAVE TO WAIT FOR THEM TO CALL ME BACK IN SEVERAL WEEKS TO SCHEDULE AN APPRAISAL.

WENT TO TAKE THE BUYBACK . WENT TO A LOCAL DODGE DEALER AND THEY OFFERED TO BUY MY VEHICLE FOR $16,000. THIS WAS JUST TO BUY IT TO RESELL. THEY SAID THE VALUE WAS $18,750 BUT THEY WERE BUYING IT TO RESELL AND HAD NOTHING TO DO WITH THE BUYBACK. TOLD ME TO CONTACT FCA. CONTACTED FCA AND THEY SAID THEY WOULD BUY IT BACK FOR $11,000. THAT WOULD BE ALL THE WOULD GIVE ME FOR IT. I HAVE THE PAPERS FROM THE LOCAL DEALER WHO MADE THE OFFER. I BELIEVE THIS TO BE A UNFAIR RESALE OFFER PLUS AN ADDITIONAL 10% THAT THE OFFER WAS SUPPOSE TO BE.

DRIVER SIDE REAR PASSENGER INTERIOR DOOR LOCK AND INTERIOR LIGHT DOES STOPPED WORKING OVER A YEAR AGO. I FIGURED IT WAS A SELONOID OR A LOOSE CONNECTION IN THE DOOR SO I PUT IT OFF. JUST RECENTLY 10/11/2015 I TOOK THE TIME TO TAKE THE DOOR APART AND CHECK ALL THE CONNECTIONS. I HAD POWER TO THE SPEAKER AND WINDOW AND NOTHING TO THE LOCK AND INTERIOR LIGHT DOESN'T COME ON WHEN THE DOOR IS OPEN. SO I THEN CHECKED FOR LOOSE CONNECTIONS EVERYTHING GOOD. I THEN CHECKED THE CONNECTION BETWEEN THE CAB AND THE DOOR AND I HAD A GOOD CLEAN CONNECTION. I THEN PULLED BACK THE RUBBER WIRE LOOM BETWEEN THE CAB AND THE DOOR AND I FOUND 4 UNEVENLY CUT WIRES. I DID NOT FIX THEM I LEFT THE CONNECTOR DISCONNECTED. THIS IS COULD BE A EXTREMELY DANGEROUS NOT TO MENTION POTENTIALLY DEADLY FIRE HAZARD. SOME HOW THE LOOM IS CUTTING THE WIRES AND COULD RESULT IN SEVERE INJURY AND OR DEATH.

TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. WHILE REVERSING, THE TIE ROD FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000. THE VIN WAS NOT AVAILABLE. UPDATED 12/03/15*LJ UPDATED 4/13/18*JB; MANUFACTURER WAS MADE AWARE OF FAILURE IN 2012, THEY DID NOT HAVE PARTS TO FIX IT. UPDATED 10/11/18*JB

TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO STAY IN POSITION. THE CONTACT HAD TO STEER THE VEHICLE IN EXCESS IN ORDER TO KEEP THE VEHICLE IN POSITION. IN ADDITION, A FEW MONTHS LATER WHILE DRIVING AT 60 MPH, THE STEERING WHEEL BEGAN TO MOVE INDEPENDENTLY IN BOTH DIRECTIONS AND THE CONTACT LOST CONTROL OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO A DIVIDER AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND FRONT PASSENGER SUSTAINED MINOR CUTS AND BRUISES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS). THE FAILURE MILEAGE WAS 82,000.

TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. WHILE DRIVING AT ANY SPEED OVER A CREVICE OR POTHOLE, THE STEERING WHEEL AND VEHICLE VIBRATED UNCONTROLLABLY. IN ADDITION, ALL FOUR TIRES WOULD LOSE CONTACT WITH THE ROAD SURFACE WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A MECHANIC WHO UPDATED THE DRAG LINK, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

CONTACTED CHRYSTLER ONLINE ABOUT RECALL BUYBACK OF TRUCK, WAS TOLD WOULD BE FORWARDED TO ANOTHER DEPARTMENT, THAT THE TRUCK WAS ON AN N49 RECALL AND AN R25 AIRBAG RECALL. WAS TOLD OVER 2 WEEKS AGO ( AUG 15TH)SOMONE WOULD GET IN TOUCH WITH ME RIGHT AWAY THRU EMAIL. SHE TOLD ME SHE KNEW THEY WOULD HAVE THE AIR BAG FIX BUY NOVEMBER OR DECEMBER. GOT IN TOUCH WITH 2 CLOSE DEALERS AND THEY SEEMED TO JUST WISH ME LUCK WITH THE TRUCK AND BUY BACK? I HAVE NOT RECEIVED ANY EMAIL OR INFO ON WHAT IS GOING ON. THANKS

LETTER FROM SENATOR GRASSLEY ON BEHALF OF CONSTITUENT RE 2009 DODGE RAM 2500 ISSUES. *SMD THE CONSUMER STATED THE LEFT OUTER TIE ROD BROKE. *JB

THE VEHICAL WAS BEING REAPIRED AT A DEALER AND IT HAS BEEN IN 3 TIMES TO 3 DIFFENT DEALERS TO FIX A CHECK GAUGE LIGHT AND THEY HAVE NOT BEEN ABLE TO REAPIR IT. I ALSO BOGUHT IN FOR THE TIE ROD RECALL INSPECTION AND WAS TOLD THE VEHICAL DID NOT HAVE A DEFECTIVE PART. I DONT BELIVE THEM SINCE THEY HAVE NOT BEEN A HONEST DEALER. THE TRUCK IS PART OF THE MAIN RECALL BUT I WAS TOLD THOUGH DODGE THAT ITS NOT BEING COVERED BECAUSE THEY FIXED THE TRUCK WHICH I DONT BELIEVE HAPPENED. I DONT FEEL SAFE DRIVING THE TRUCK WITH ALL THE ISSUES WITH DODGE. I ALSO JUST HAD THE TURBO REPLACED AND NOW IM GETTING DESIEL FUMES COMING INTO THE TRUCK. DODGE IS NOT WILLING AND WILL NOT WORK WITH ME TO GET THESE ISSUES RESLOVED.

TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. WHILE DRIVING APPROXIMATELY 65 MPH, BLACK SMOKE EMITTED FROM THE EXHAUST SYSTEM. AS A RESULT, THE VEHICLE STALLED AS AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PARTICULATE FILTER EXHAUST SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000. THE VIN WAS NOT AVAILABLE.