2003 DODGE RAM 2500 Complaints

DASHBOARD DISINTEGRATING INTO HUNDREDS OF EXTREMELY POINTED AND SHARP SHARDS OF HEAVY GAUGE PLASTIC SOME OF CONSIDERABLE MASS THAT POSE A SEVERE RISK IN THE EVENT OF A COLLISION. DAILY REMOVE PIECES OF DASH AS THEY BREAK FREE. MANY ARE HEAVY ENOUGH AND POINTED ENOUGH TO SEVERELY INJURE DRIVER OR OCCUPANTS EVEN UNDER SEVERE BRAKING LET ALONE A CRASH WITH AIRBAG DEPLOYMENT AT SUPERSONIC SPEEDS. UNDER SEVERE BRAKING THESE SHARDS BREAK FREE AND FLY FORWARD TOWARD THE WINDSHIELD THEN BOUNCE BACK AT THE TERRIFIED OCCUPANTS. WE NOW HAVE TO ALWAYS WEAR PROTECTIVE EYEWEAR TO AVOID BEING BLINDED BY A FLYING PIECE OF DEBRIS FROM THE DASH. EVERY TIME THE VEHICLE HITS A SMALL BUMP ANOTHER PIECE OR TWO BREAKS OFF OR A NEW CRACK APPEARS THREATENING TO RELEASE ANOTHER SHARP FLYING OBJECT INTO THE PASSENGER COMPARTMENT. THIS IS NOT JUST COSMETIC!! THIS IS DANGEROUS. THIS HAS BEEN GOING ON FOR YEARS AS A COSMETIC ISSUE BUT NOW IS DIFFERENT.

TL* THE CONTACT OWNS A 2003 DODGE RAM 2500. THE DEALER ADVISED THE CONTACT VIA PHONE THAT SHE NEEDED TO HAVE THE DASHBOARD REPAIRED PRIOR TO THE VEHICLE BEING REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V312000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 170,000.

AT APPROXIMATELY 64,000 MILES, I NOTICED THE DASHBOARD STARTED TO CRACK IN MULTIPLE PLACES. SHORTLY THERE AFTER, PIECES STARTED TO BREAK AWAY WHILE DRIVING. MOST OF THE PIECES HAD SHARP EDGES WITH THE POTENTIAL TO CAUSE INJURY TO THE DRIVER OR FRONT SEAT PASSENGER. THERE HAVE BEEN NUMEROUS COMPLAINTS/REPORTS OF THIS PROBLEM LOGGED WITH BOTH THE MANUFACTURER AND THE NHTSA FOR YEARS WITH NO ACTION EVEN ATTEMPTED TO HAVE A SAFETY RECALL ISSUED TO HAVE THE DEFECTIVE FACTORY DASHBOARD REPLACED AT NO COST TO THE OWNER. WHAT HAS TO HAPPEN BEFORE THE NHTSA ACTS? THE LOSS OF SOMEONE'S EYE PERHAPS OR A PIECE FLYING INTO THE FACE OF A DRIVER CAUSING LOSS OF SIGHT AND CAUSING A COLLISION? WAKE UP!!! THIS IS NOT JUST A COSMETIC PROBLEM. IT'S A SLEEPING GIANT WAITING TO HAPPEN!

DASH IS CRACKING CREATING SHARP SECTIONS THAT WOULD BE AN EXTREME HAZARD IN THE EVENT OF AN AIRBAG DEPLOYMENT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2003 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V312000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2003 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V312000 (AIR BAGS); HOWEVER, THE TECHNICIAN REFUSED TO PERFORM THE RECALL REPAIR DUE TO THE PARTS NOT MATCHING THE REMEDY PARTS THAT WERE SENT. THE TECHNICIAN STATED THAT THE VEHICLE'S AIR BAG WERE A DIFFERENT SIZE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I CONTACTED MY LOCAL DODGE DEALERSHIP ON THE RECALL YOU GUYS SENT LAST YEAR ON THIS MATTER. I WAS TOLD THEY DID NOT HAVE THE NEW AIRBAGS TO INSTALL AND THAT I WOULD RECEIVE ANOTHER NOTICE STATING WHEN THEY HAD THEM. THEN, I COULD THEN CALL BACK TO SET UP A TIME TO HAVE THE FAULTY ONE REPLACED. I NEVER RECEIVED THAT NOTICE AND HAVE RECEIVED MY SECOND SAFETY RECALL NOTICE ON THE SAME ISSUE. I WOULD VERY MUCH LIKE TO HAVE THIS FIXED SINCE MY FAMILY OFTEN USE THIS VEHICLE. BUT THE LOCAL DEALER ONLY SEEMS INTERESTED IN MAKING MONEY, NOT THE SAFETY OF WHAT THEY SALE.

HAVE HAD 4 RECALL ALERTS IN THE LAST 2 YEARS! CALLED DEALER TO MAKE APPOINTMENT TO FIND THEY HAVE NO PARTS!

THE DASH IS ALL BROKE UP AND PIECES FLY AROUND WHEN YOU HAVE THE WINDOWS DOWN OR COULD IF YOU HAD A WRECK. THIS IS A BAD PROBLEM WITH THE DODGE PICKUP TRUCKS THE DASH JUST BREAKS UP ALL OVER THE PLACE

TL* TAKATA RECALL. THE CONTACT OWNS A 2003 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V312000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.