2009 DODGE RAM 2500 Complaints

I HAVE A PROBLEM WITH DODGE SENDING OUT SAFETY RECALLS TO REPLACE DEFECTIVE PARTS AND WHEN I TAKE MY VEHICLE TO THE DEALERSHIP TO REPLACE THEM IM TOLD THE PARTS ARE BACK ORDERED. HOW CAN YOU RECALL PARTS WHRN YOU DONT HAVE REPLACEMENTS. THIS IS TWICE NOW. CURRENTLY IT IS RECALL NOTICE 25 / NHTSA 15V-313 AND NOT SO LONG A AGO IT WAS ONE ABOUT A DEFECTIVE TIE ROD END THAT TOOK OVER A YEAR TO REPLACE. IM I NOT TO DRIVE MY VEHICLE FOR A YEAR? IM PUTTING MY CHILDREN IN DANGER WHEN DOING SO. THESE CONDITIONS ARE UNACCEPTABLE IN MY OPINION.

TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT STATED THE WHILE DRIVING THE VEHICLE AT ANY SPEED, THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DEALER FOR DIAGNOSTIC TESTING. THE DEALER STATED THE CONTACTS VEHICLE WAS AFFECTED BY NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING), NHTSA CAMPAIGN NUMBER: 11V350000 (STEERING) AND NHTSA CAMPAIGN NUMBER: 09V005000 (STEERING) AND WOULD NEED TO BE SERVICED. THE VEHICLE WAS SERVICED FOR ALL OUTSTANDING RECALLS. HOWEVER, THE FAILURE PERSISTED. EVERY TIME THE FAILURE OCCURRED, THE VEHICLE WAS DIAGNOSED AND REPAIRED AT THE DEALER FOR A TIE ROD FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. WHILE DRIVING APPROXIMATELY 20 MPH, THE FRONT DRIVER SIDE TIE ROD BALL STUD FRACTURED. THE VEHICLE COULD NOT BE DRIVEN AND WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.

BALL JOINT DESIGN ON THESE MODEL YEAR TRUCKS IS HORRIBLE, THE UPPER BALL JOINT MOVES UP AND DOWN WHILE THE BOTTOM IS STATIONARY, WHEN THE TOP JOINT MOVES IT CAUSES TO MUCH PRESSURE ON THE BOTTOM BALL JOINT, CAUSING IT TO FAIL. WE HAVE NOW REPLACED THE UPPER AND LOWER JOINT IN JUNE, AND AGAIN THE LOWER JOINT IN DECEMBER. OUR MECHANIC HAS SEEN MULTIPLE TRUCKS WITH THE SAME PROBLEM. THE UPPER BALL JOINT NEEDS TO BE REDESIGNED. IT IS A COSTLY VENTURE TO REPLACE BALL JOINTS EVERY 6 MONTHS. *JS

I RECEIVED A NOTICE OF SAFETY RECALL IN NOVEMBER OR DECEMBER 2013 AND WAS INFORMED I NEEDED TO CALL THE DEALERSHIP BEGINNING JANUARY 6, 2014. IT IS NOW NOVEMBER 5, 2014 AND I AM JUST NOW HAVING THE REPAIR DONE. AS A RESULT OF THIS EXTREME DELAY I WAS UNABLE TO USE MY TRUCK TO TOW MY BOAT OUT OF STORAGE AND THUS INCURRED A $750.00 CHARGE. I CONTACTED THE DEALERSHIP NUMEROUS TIMES OVER THE PAST YEAR AND WAS INFORMED EACH TIME THEY WOULD CALL ME FOR AN APPOINTMENT WHICH NEVER HAPPENED. I HAD ONE APPOINTMENT CANCELLED BECAUSE THEY HAD RUN OUT OF REPLACEMENT PARTS. I AM DUE REIMBURSEMENT OF THE STORAGE CHARGE OF $750.00 BECAUSE I WAS UNABLE TO TOW MY BOAT OUT OF STORAGE. I CAN SEND THE RECEIPT FOR THE STORAGE CHARGE AND THE WORK ORDER WHEN THE TIE ROD WAS REPLACED FOR DOCUMENTATION OF THIS OUTLANDISH SITUATION. *TR

I HAVE A 2009 DODGE RAM 2500 DIESEL. THIS TRUCK HAS APPROXIMATELY 47,000 MILES ON IT - COMPLETELY STOCK VERSION. I WAS SITTING AT A RED LIGHT WHEN MY WINDSHIELD FLUID STARTED TO SPRAY BY ITSELF. WHEN I LET OUT THE CLUTCH ON THE GREEN LIGHT I LOST ALL POWER TO THE VEHICLE. I ATTEMPTED TO RE-START THE VEHICLE AND REALIZED I HAD NO POWER AT ALL. I PUT ON THE EMERGENCY BRAKE AND PUT MY KEYS IN MY POCKET. I POPPED THE HOOD AND COULD SEE SMOKE COMING FROM THE TIPM BOX UNDER THE HOOD. I OPENED THE COVER EXPOSING THE FUSES AND COULD SEE A MASSIVE ELECTRICAL SHORT OCCURRING. AFTER ABOUT TEN MINUTES THE TIPM CAUGHT FIRE, THE VEHICLE ATTEMPTED TO START ITSELF, HORN ACTIVATED AND BEGAN TO SLOWLY LURCH DOWN THE ROAD WITHOUT A DRIVER. I WAS THANKFULLY ABLE TO STOP THE VEHICLE, BUT THE ENGINE RED-LINED AS THE TIPM HAD A LITERAL MELT DOWN. A PASSERBY STOPPED WITH A FIRE EXTINGUISHER AND HELPED ME PUT OUT THE FIRE AND GET THE BATTERY CABLES DISCONNECTED. AS IT TURNS OUT THERE HAVE BEEN MULTIPLE REPORTS OF THIS FAILURE ON SEVERAL MAKES / MODELS BUT CHRYSLER IS NOT ADDRESSING IT. THIS IS A MAJOR SAFETY HAZARD THAT COULD'VE RESULTED IN DEATH. NHTSA, CAS AND CHRYSLER IS AWARE OF THE ISSUE BUT NOTHING IS HAPPENING EXCEPT CUSTOMERS HAVING TO REPAIR THIS AT THEIR OWN COST. I AM A LOYAL DODGE CUSTOMER AND ONCE REPAIRS ARE MADE TO THIS VEHICLE WILL BE SWITCHING BRANDS AS THIS IS UNACCEPTABLE FOR ANY YEAR / CONDITION OF VEHICLE BUT ESPECIALLY ONE THIS NEW AND WITH ONLY 47,000 MILES ON IT. I WOULD LIKE SOMETHING DONE TO ADDRESS THIS SO OTHER PEOPLE AREN'T AFFECTED BY THIS TOO.

TL* THE CONTACT OWNS A 2009 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.