2008 DODGE RAM 3500 Complaints

I RECEIVED A SAFETY RECALL NOTICE N49/NHTSA 13V-529 IN JANUARY 2014. I CALLED FLOWER MOTOR COMPANY IN MONTROSE CO. I WAS INFORMED BY SERVICE DEPARTMENT THAT PARTS WERE NOT AVAILABLE YET. CALLED BACK ON FEBRUARY 27, 2014 AND WAS TOLD THAT FLOWER MOTORS COULD ORDER 1 PART EVERY 14 DAYS. I WAS PUT ON A WAITING LIST OF OVER 100 PEOPLE. I CALLED CHRYSLER THE SAME DAY AND CONFIRMED THAT THEY ARE LIMITING SMALL DEALERSHIPS TO 1 PART EVERY 14 DAYS AND LARGE DEALERSHIPS TO 1 PART EVERY 7 DAYS. I BELIEVE THIS IS A SAFETY PROBLEM AND CHRYSLER IS NOT DEALING WITH IT IN A RESPONSIBLE MANNER. I FEEL THAT CHRYSLER IS MORE INTERESTED IN NOT SPENDING MONEY THAN THEY ARE IN THE SAFETY OF THEIR CUSTOMERS. I HOPE YOU CAN RECTIFY THIS SAFETY CONCERN. *TR

TL* THE CONTACT OWNS A 2008 DODGE RAM 3500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V529000 (STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL LETTER DECEMBER 2013. THE DEALER ADVISED THE CONTACT THAT THE PART WAS NOT AVAILABLE FOR REPAIR AND THE CONTACT WAS NUMBER 26 ON THE WAITING LIST. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2008 DODGE RAM 3500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V529000 (STEERING) HAD A EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER WAS CONTACTED AND ADVISED THAT THE PART WAS NOT AVAILABLE, AND PLACED THE CONTACT ON A WAITING LIST. THE CONTACT DID NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2008 DODGE RAM 3500. THE CONTACT STATED THAT WHILE ENTERING A DRIVEWAY AT APPROXIMATELY 30 MPH, A LOUD NOISE EMITTED FROM THE FRONT END OF THE VEHICLE. THE CONTACT ATTEMPTED TO REVERSE AND DISCOVERED THAT THE POWER STEERING ASSIST AHD FAILED. THE VEHICLE WAS TOWED TO THE DEALER, WHO PERFORMED A DIAGNOSTIC AND ADVISED THAT THE STEERING LINKAGES HAD FAILED AND WOULD NEED REPLACING. THE MANUFACTURER WAS ALSO CONTACTED AND ADVISED THAT THE STEERING LINKAGE FAILURE WAS NOT CAUSED BY THE DEFECT DESCRIBED IN NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 46,000.

TL* THE CONTACT OWNS A 2008 DODGE RAM 3500. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 13V529000 (STEERING) AND WAS INFORMED BY THE DEALER THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/14/14 MA UPDATED 04/18/2014 *JS

TL* THE CONTACT OWNS A DODGE RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) BUT HAD SURPASSED REASONABLE TIME FOR REPAIR. THE DEALER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY WIFE, [XXX], AND I RECENTLY HAD OUR 2008 DODGE RAM 3500 SERVICED AT LITHIA, IN ANCHORAGE, ALASKA, ON MONDAY, 20 JANUARY. WE MADE AN APPOINTMENT AND BROUGHT IN THE VEHICLE PRIMARILY FOR THE RECALL ON THE STEERING. SINCE WE WERE COMING IN TO GET THAT TAKEN CARE OF, WE ALSO DECIDED TO GET THE AGR VALVE CLEANED AND A OIL CHANGE. WE NEVER DID GET THE STEERING RECALL TAKEN CARE OF BECAUSE THE SERVICE PERSON, [XXX], SAID WE DID NOT NEED IT REPLACED AND I SAID I WANTED IT DONE ANYWAY AND THEN EVENTUALLY HE ADMITTED HE DID NOT HAVE THE PARTS. THIS IS UNSATISFACTORY. WHY WOULD YOU NOT HAVE THE PARTS IF THAT IS WHY I MADE THE APPOINTMENT FOR IN THE FIRST PLACE? IN THE END, WE WERE TOLD IT WOULD COST $3000 AND THEN $2300 AND THEN $1500 AND WE ACTUALLY ENDED UP PAYING JUST UNDER $1000 FOR THE AGR VALVE CLEANING AND OIL CHANGE AND NEVER GOT THE RECALL TAKEN CARE OF. AND WHEN I GOT HOME I OPENED MY HOOD AND NOTICED THE CAP WAS HANGING OFF ON MY RADIATOR OVERFLOW. [XXX] SAID HE WOULD ORDER THE RECALL PARTS AND PUT OUR NAME ON IT AND HAVE IT THERE FOR THE FUTURE. AT THIS POINT I DON'T WANT YOUR AGENCY TO EVER TOUCH MY VEHICLE AGAIN BUT I WOULD LIKE TO GET THE STEERING RECALL TAKEN CARE OF. WE ARE VERY UNHAPPY NOW THAT WE HAVE TO GO BACK AND SPEND A DAY OR 2 DEALING WITH THIS AGAIN...IT DOES NOT ENGENDER CONFIDENCE. THOUGHT YOU WOULD LIKE TO KNOW THIS DEALER FAILED TO REMEDY THIS DEFECT AND THAT IS WHY I'M COMPLAINING...WE DID NOT GET OUR STEERING RECALL TAKEN CARE OF EVEN THOUGH THAT IS WHAT WE SCHEDULED AN APPOINTMENT FOR AND WE FEEL WE WERE LIED TO JUST SO WE WOULD BRING IN OUR VEHICLE AND SO THEY COULD COME UP WITH OTHER REASONS TO WORK ON THE VEHICLE AND GET MONEY OUT OF US. WE HAVE NOT RECEIVED A CALL AS OF TODAY, 1 FEB, THAT THE RECALL STEERING PARTS HAVE COME IN YET. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2008 DODGE RAM 3500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V528000 (STEERING) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS ARE AVAILABLE. THE MANUFACTURE STATED THAT ONLY 3 REPAIR KITS WERE BEING PROVIDED PER WEEK. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2008 DODGE RAM 3500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V528000 (STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALERSHIP ADVISED THAT THE PART WAS NOT AVAILABLE AND THE CONTACT HAD TO BE PLACED ON A SIX MONTH WAITING LIST.

WHILE DRIVING DOWN THE ROAD WHETHER IT IS ON THE HIGHWAY RUNNING 65-75 OR ON A SIDE ROAD RUNNING 45-60 IF YOU HIT A BUMP, COME OFF A BRIDGE, OR DRIVE OVER ANYTHING THAT IS NOT SMOOTH ROAD THE VEHICLE WILL GO INTO AN UNCONTROLLABLE WOBBLE/SHAKE. IN ORDER TO REGAIN CONTROL OF THE TRUCK YOU HAVE TO SLOW DOWN SLOWLY AND STEADILY AND PRAY YOU DON'T START CHANGING LANES BECAUSE WHEN SHE STARTS SHAKING IT'S DRIVING ITSELF! I KNOW I'M NOT THE ONLY PERSON THAT EXPERIENCES THIS. THE NHTSA NEEDS TO PUT SOME HEAT ON DODGE ABOUT THIS BECAUSE IT'S GOING TO GET SOMEONE HURT! *TR