DUCATI Complaints

TL* THE CONTACT OWNS A 2015 DUCATI SCRAMBLER MOTORCYCLE. WHEN THE VEHICLE WAS SHIFTED INTO HIGHER GEARS, THE VEHICLE MADE ABNORMAL NOISES AND WENT INTO NEUTRAL WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500.

TL* THE CONTACT OWNS A 2018 DUCATI PANIGALE V4 MOTORCYCLE. THE CONTACT STATED THAT THE MOTORCYCLE MIRROR'S PLASTIC HOUSING FRACTURED. EACH TIME THE CONTACT ATTEMPTED TO ADJUST THE MIRRORS, THE PLASTIC ASSEMBLY FAILED AND THE MIRRORS FRACTURED. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE CONTACT TOOK THE MOTORCYCLE TO GO AZ MOTORCYCLES (15500 NORTH HAYDEN ROAD, SCOTTSDALE, AZ 85260, (480) 609-1800) WHERE THE MIRRORS AND PLASTIC COVERS WERE REPLACED UNDER WARRANTY. THE CONTACT WAS CONCERNED THAT THE MIRROR COVERS THAT WERE USED WOULD NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 2,000. ATTACHED ARE PICTURES OF THE DEFECTIVE MIRRORS THAT BREAK EASILY ON THE 2018 DUCATI PANIGALE V4, V4S, AND V4 SPECIALE.*JB

FOR THE LAST 6 MONTHS MY 2016 MULTISTRADA FUEL GAUGE SHOWS THE FUEL TANK AS EMPTY REGARDLESS OF ACTUAL FUEL LEVEL. OCCASIONALLY IT WILL SHOW A QUANTITY, BUT THE QUANTITY IS NOT CORRECT (SHOWS FULL WITH A HALF TANK OF FUEL, OR SHOWS 2/3 EMPTY IMMEDIATE AFTER FILLING UP). AFTER A FEW MINUTES, IT WILL REVERT BACK TO SHOWING EMPTY. THE BEHAVIOR IS CONSTANT, AND NOT AFFECTED BY FUEL LEVEL, TEMPERATURE, OR OTHER FACTORS. WITHOUT THE GAUGE, THERE IS NO INDICATION WHEN FUEL LEVEL IS LOW. THE LOW-FUEL WARINING LIGHT IS ILLUMINATED CONSTANTLY. DUCATI MULTISTRADAS FROM MY2015 ON (AS WELL AS THE DUCATI DIAVEL AND XDIAVEL) HAVE A WELL KNOWN, REPETITIVE FAILURE OF THE FUEL SENDER CAUSING AN EMPTY INDICATION. THIS HAS OCCURRED WITH THOUSANDS OF MULTISTRADAS AND DIAVELS, AND IT A TOPIC OF MUCH CONSTERNATION IN THE DUCATI COMMUNITY. DUCATI IS ON AT LEAST THE FIFTH REVISION OF THE SENDER, BUT IS REFUSING TO REPLACE DEFECTIVE UNITS ON MOTORCYCLES OUT OF WARRANTY. MANY OWNERS HAVE HAD THE SENDER REPLACED MULTIPLE TIMES UNDER WARRANTY, FOLLOWED BY FAILURE AFTER WARRANTY EXPIRATION, WITH DUCATI REFUSING TO REPAIR THEM FURTHER. DUE TO THE CRITICALITY OF FUEL GAUGE FUNCTION, THIS SHOULD BE ELEVATED TO A RECALL TO FORCE DUCATI TO DESIGN A PERMANENT FIX, AND THEN REPLACE THE DEFECTIVE UNITS. THEY HAVE CONTINUED TO SELL NEW MOTORCYCLES WITH A KNOWN DEFECTIVE SENDER, AND SIMPLY REFUSE TO ADDRESS IT AFTER THE WARRANTY ENDS.

MOTORCYCLE IS DESIGNED WITH KEYLESS FOB. FOB WILL NOT ALWAYS ACTIVATE THE DASHBOARD AS DESIGNED. BATTERY IN THE FOB AND THE MOTORCYCLE ARE LESS THAN 1 YEAR OLD. THE FOB'S BATTERY TESTS GOOD USING A BATTERY TESTER. THE BIKE BASICALLY LEAVES YOU STRANDED WHEN YOU LEAST EXPECT IT. SOMETIMES YOU CAN GET IT TO ACTIVATE BY HOLDING IT IN A CERTAIN SPOT, BUT NOT 100% OF THE TIME. VERY UNRELIABLE. YOU SHOULD BE ABLE TO WALK UP THE BIKE WITH FOB IN YOUR POCKET, AND IT SHOULD DETECT ITS PRESENCE. IT COST ME A $50 TOW. WHEN TOWED TO THE DEALERSHIP, THE BIKE MAGICALLY STARTED.

THE REAR VIEW SIDE MIRRORS ARE VERY FRAGILE AND BREAK VERY EASILY, EITHER WHILE RIDING ON A ROUGH ROAD, ADJUSTING THE MIRROR WHILE STATIONARY, OR A LIGHT BUMP IN A PARKING LOT. THIS IS THE 2ND TIME ONE HAS BROKEN ON ME AND IT HAS HAPPENED TO SEVERAL OTHER PEOPLE.

THE REAR VIEW SIDE MIRRORS ARE VERY FRAGILE AND BREAK VERY EASILY, EITHER WHILE RIDING ON A ROUGH ROAD, ADJUSTING THE MIRROR WHILE STATIONARY, OR A LIGHT BUMP IN A PARKING LOT. THIS IS THE 2ND TIME ONE HAS BROKE FOR ME AND IT HAS HAPPENED TO SEVERAL OTHER PEOPLE.

THE REAR VIEW SIDE MIRRORS ARE VERY FRAGILE AND BREAK VERY EASILY EITHER WHEN RIDING ON A ROUGH ROAD OR WHILE TRYING TO ADJUST THE MIRROR WHILE STATIONARY OR EVEN A SLIGHT BUMP IN A PARKING LOT.

THE REAR VIEW SIDE MIRRORS ARE VERY FRAGILE AND BREAK EASILY, DURING RIDING ON A BUMPY ROAD OR ADJUSTMENT WHILE STATIONARY.

THE REAR VIEW MIRRORS WERE REPLACED FOR NHTSA CAMPAIGN ID NO. 18V-793 RECALL. THE RECALL DID NOT FIX THE PROBLEM. THE MIRROR PROBLEMS STILL PERSIST AND THERE WAS NO CHANGE IN THE PROBLEM. THEY PERFORM THE SAME AS BEFORE THE RECALL REPLACEMENT.

HAVE HAD TO HAVE THE BRAKES BLEED TWICE A YEAR SINCE PURCHASING .REAR BRAKE FADES AND IS ALMOST NON EXISTENT, WORSE AS THE BIKE HEATS UP NUMEROUS TIMES HAVE BEEN TO THE DEALER AND HAVE BEEN TOLD THIS IS NORMAL FOR A DUCATI.I DO NOT FEEL SAFE , AND DREAD THE DAY WHEN I REALLY NEED THEM.