DUCATI Complaints

REAR VIEW MIRRORS EXCESSIVELY VIBRATE UNDER MODERATE TO HARD ACCELERATION, MAKING IT ALMOST IMPOSSIBLE TO SEE ANYTHING BEHIND RIDER.

BOTH REAR VIEW MIRRORS VIBRATE EXCESSIVELY WHILE IN MOTION RENDERING THEM UNUSABLE. UNABLE TO DETERMINE DISTANCE OR SPEED OF SURROUNDING VEHICLES WHILE IN MOTION. IMAGES IN THE MIRROR ARE A COMPLETE BLUR.

JUNE 15, 2017 ABOUT 1400EST @ SPARTANBURG, SC-PARKING LOT OF CUMMINS ATLANTIC ELECTRONIC DASH WENT INTO "CHRISTMAS TREE" MODE OF RANDOM FLASHING LIGHTS, FANS ON, EMERGENCY FLASHERS ON, ENGINE SHUT DOWN AND NO RE-START. TURNS OUT TO BE A DEALER AND MANUFACTURER ACKNOWLEDGED PROBLEM WITH DUCATI CANBUS SYSTEM ACKNOWLEDGED BY DUCATI TO DEALERS IN A BULLETIN DATED 3NOVEMBER 2016 WITH ORDERS TO INSTALL A PREVENTIVE DEVICE IN ALL STOCK OF YEARS 2013-2015 BUT WITH INSTRUCTIONS TO TAKE NO ACTIVE OUTREACH TO EXISTING OWNERS IN ORDER TO INSTALL THE SAME PREVENTIVE DEVICE BUT TO WAIT UNTIL THE OWNER CONTACTS THE DEALER FOR SERVICE OR CANBUS FAILURE. THE 3NOV17 DEALER BULLETIN CLAIMS ENGINE PERFORMANCE IS NOT AFFECTED BY THE CHRISTMAS TREE PHENOMENON WHICH APPARENTLY SIGNIFIES THAT THE CANBUS HAS BEEN DESTROYED. THIS INSTANCE OCCURRED AT ABOUT 10MPH IN THE PARKING LOT OF THE BUSINESS NOTED. INTERNET RESEARCH IMMEDIATELY REVEALED EXTENSIVE DISCUSSION BY DUCATI OWNERS OF THIS ISSUE, WITH MULTIPLE FAILURES RELATED. DUCATI REFUSES TO ACKNOWLEDGE THAT ENGINE SHUT DOWN, IMPAIRMENT OF LIGHTING, COMPROMISE OF TRACTION CONTROL INCLUDING ABS AND OTHER ELECTRONIC FUNCTIONS CONTROLLED AND MONITORED BY THE CANBUS SYSTEM REPRESENTS ANY SAFETY ISSUES FOR OPERATORS OR PASSENGERS OF THESE VEHICLES. DUCATI QUIETLY REPLACES DESTROYED DASHBOARDS CONTAINING THE CENTRAL CANBUS ELECTRONICS. HOWEVER, AT LEAST ONE DEALER ACKNOWLEDGES THAT THIS IS A COMMON FAILURE ISSUE FOR ALL DUCATIS USING CANBUS, WHICH APPARENTLY STARTED IN 2002. WRITTEN DOCUMENTATION IS IN MY POSSESSION AND OTHER AFFECTED OWNERS ARE AVAILABLE TO NHTSA FOR ITS REVIEW. WHILE REPLACING FAILED UNITS, DUCATI REMAINS MUTE AND UNRESPONSIVE TO VEHICLE OWNERS AND OPERATORS ON THE SAFETY SUBJECT. EVIDENCE IN THE FORM OF FAILED CANBUS UNITS ARE APPARENTLY RETURNED TO DUCATI AND EVEN POSSIBLY RE-USED AS NEW AFTER REPAIR.

FUEL IS LEAKING OUT OF THE BOTTOM OF THE MOTORCYCLE NEAR THE EXHAUST MANIFOLD. I TOOK IT TO THE SHOP AND THEY SAID THAT IT IS A KNOWN PROBLEM WITH DEFORMATION OF THE GAS TANK AND DUCATI SETTLED A CLASS ACTION LAW SUIT ABOUT IT. HOWEVER, I WAS NEVER NOTIFIED AND DID NOT QUALIFY FOR THE REPAIRS BECAUSE MORE THAN 18 MONTHS HAS PASSED SINCE THE LAWSUIT WAS SETTLED. VEHICLE WAS PARKED IN THE GARAGE WHEN I NOTICED THE LARGE PUDDLE OF FUEL ON THE FLOOR.

REAR VIEW MIRRORS VIBRATE TOO MUCH TO BE ABLE TO SEE TRAFFIC BEHIND CLEARLY WHEN RIDING.

MOTORCYCLE MOUNTED SIDE/REAR VIEW MIRRORS VIBRATE UNCONTROLLABLY, SO MUCH SO THAT I AM UNABLE TO IDENTIFY ANY OBJECT I TRY TO VIEW IN THEM. THE PROBLEM INCREASES WITH ENGINE SPEED AND LOAD. AT IDLE THEY APPEAR TO BE FINE, BUT DRIVING AT 55 MPH RENDERS THEM NEARLY USELESS IN TRYING TO VIEW OBJECTS BEHIND ME. THIS IS A BRAND NEW MOTORCYCLE, AND THIS ISSUE HAS BEEN NOTED BY MANY OTHER OWNERS OF THE SAME MAKE AND MODEL MOTORCYCLE.

WHILE RIDING THE MOTORCYCLE THE TWO REAR VIEW MIRRORS VIBRATE TO SUCH AN EXTENT THAT YOU CANNOT SEE WHAT IS BEHIND YOU. THIS IS DANGEROUS AND DEFEATS THE PURPOSE OF HAVING REAR VIEW MIRRORS. I HAVE CONTACTED DUCATI NORTH AMERICA ABOUT THIS AND THEY WON'T ACKNOWLEDGE THAT THERE IS A PROBLEM. IF YOU READ ALL 161 POSTS ON THE DUCATI SUPERSPORT FORUM YOU CAN SEE THAT IT IS A WIDE-SPREAD ISSUE INVOLVING THIS MODEL: HTTP://WWW.DUCATISUPERSPORT939.NET/FORUM/129-APPEARANCE-MODIFICATIONS/2714-MIRROR-VIBRATIONS.HTML

FRONT BRAKE PULSES AT LOW SPEED BRAKING CAUSING CONTROL PROBLEMS WITH MOTORCYCLE. THE MOTORCYCLE WAS RETURNED TO DEALER IN THE FALL OF 2016 FOR REPAIR BUT ISSUE WAS NOT FIXED. CURRENTLY STILL WAITING FOR WEEKS FOR WARRANTY AUTHORIZATION.

GOOD DAY, I AM NOT ATTEMPTING TO BE A JERK HERE HOWEVER SOMEONE REALLY NEEDS TO LOOK INTO THE DUCATI 1299S, 1299, 1199 AND OTHER DUCATIS. I JUST PURCHASED A BRAND NEW DUCATI WITH 1 MILE ON IT AND THE MOTORCYCLE CUTS OF DURING LOW SPEED TURNS AND CAN CAUSE A SERIOUS ENJURY TO SOMEONE OR REALTY. I FIGURED IT WAS JUST MY BIKE SO I WAS GOING TO TAKE IT BACK TO DUCATI DUE TO THE FACT I HAVE THE EXTENDED WARRANTY AND PAID 25K FOR THIS BIKE. I LOOKED ONLINE AND FOUND MANY OTHER OWNERS HAVE THE SAME ISSUE AND IT'S A COMMON ISSUE DUCATI OWNERS HAVE HAD NO HELP WITH FROM SAFETY COMPANIES OR DEALERSHIPS. LIKE I SAID I'M NOT LOOKING FOR A PAY DAY OR TRYING TO BE A JERK I'M SIMPLY WRITING THIS SO I CAN SAVE SOMEONE'S MOTHER, FATHER, DAUTHETER OR SON FROM BEING KILLED. THE BIKE TURNS OFF EVEN WHEN THE CLUTCH IS FULLY PULLED IN. IT'S WILD JUST LOOK INTO IT PLEASE.

REAR BRAKE ON THIS MOTORCYCLE WORKS MINIMALLY OR NOT AT ALL. THIS IS A KNOWN PROBLEM OFTEN DISCUSSED ON DUCATI FORUMS, AFTER FIXING THE PROBLEM BY CHANGING THE FLUID AND BLEEDING THE SYSTEM, THE PROBLEM RETURNS