ENTEGRA Complaints

The mud flaps installed in front of the rear wheels were only fastened at the outer side of the mud flap. The metal subframe has holes for fasteners, however, there is NO evidence that ANY fasteners have ever been attached on the top of the mud flap frame to secure it properly. This results in the mud flaps swinging in and rubbing against the inner tire on both sides of the vehicle. Based on the draft under the vehicle this rubbing can be relatively constant at highway speed. Our vehicle has approximately 18,000 miles on it as our use model results in lots of highway travel. The damage to the tires was noted by the dealer when the unit was in for an unrelated item. The passenger side inner rear tire has been severely damaged by the metal frame for the mud flap wearing into the tread on the tire. Both side mud flaps are significantly worn away. The safety aspect of this is that the tires are being damaged/compromised and may result in a failure at highway speed which could result in damage to the vehicle, other vehicles, injuries or possibly even death of occupants. As this is a failure in manufacturing/assembly and/or quality of build review, it may be widespread across the Entegra (manufactured by Jayco) Accolade and sister models of the Jayco Seneca. This deficiency may also not be noticed by many owners until long after the original warranty period, resulting in significant cost that is really the result of OEM manufacturing/assembly failures. Recommend that ALL related models - Accolade / Seneca on similar chassis must be inspected and the installation corrected as required.

The contact owns a 2022 Entegra Launch RV built on a 2020 Mercedes-Benz Sprinter Chassis. The contact stated that the RV's high-voltage battery had failed to charge. The dealer was made aware of the failure but refused to diagnose or to repair the RV due to the fire risk. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was included in NHTSA Campaign Number: 24V160000(Electrical System); however, the contact had not received a recall notification. The manufacturer scheduled the recall repair appointment for the year 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 15,000. The VIN was invalid.

Had a windows fall off the motorhome while driving, we did not realize it was missing until we arrived at the next campground . Our 2018 was one of the last 2018 build by ENTEGRA has the same issue as the 2019 recall NHTSA Campaign Number: 21V529000. After the first failure, I checked the other windows and found a second failed window. Have contacted Lippert Customer Care Center and they will not provide any type of support to have this issue fixed.

The mirrors do not extend out far enough to adequately see down the sides of the vehicle. You mostly see the flat part of the rv that juts out before it makes the turn down the side. In my research which has been a conversation on-line with a few other owners. One owner made the comment that some of these Ford F600’s come with short mirrors and others that have extended arms. The comment was there seems to be no rhyme or reason as to why that’s the way it is. One owner went and bought the Ford oem extended arm mirrors. $500 each out of his own pocket. I do intend to contact Entegra. This for sure is an accident waiting to happen.

I have a major issue with my 2023 Entegra Ethos Class B RV that I purchased new in June 2023 from La Mesa RV in Arizona. The vehicle currently has 14,083 miles. On a trip last week we began experiencing a severe vibration in the right rear of the van when driving highway speeds of 65 - 70 mph. I went to a tire store and was told that the tires are incorrect for the weight of this vehicle. Discount Tire has a policy that does not allow them to mount tires that do not meet the vehicle's specification. The left rear tire is bulging down the center to the point where it barely fits in the wheel well. The tire store manager said that it would explode in the near future if it continued to be used. The “Tire and Loading Information” sticker that Entegra applied over the original RAM manufacturer sticker calls for LT 225/75R 16C tires. The tires that came with the vehicle are LT 225/75R 16E which have a Load Rating of E and a Load index of 112. The C tires that this vehicle requires have a Load Rating of C and a Load Index of 121. We were forced to purchase 5 new tires with a C Load Rating so that we can continue to use the vehicle. We had a lengthy correspondence with Entegra to get reimbursed for this expense and their conclusion is that " those are not the rims from manufacturing". These rims came with the vehicle that we purchased new from La Mesa RV. After 7 calls to La Mesa we were unable to get connected to anyone. Messages were left with no response. We believe that this is a serious safety issue. I think that there are hundreds of Entegra Ethos RVs on the road with underrated tires that do no meet their own Tire and Loading Information sticker that they placed over the original sticker. Entegra added so much weight to this vehicle that they had to add a Hellwig suspension, yet they kept the original manufacturer tires that cannot support the added weight. My wife and I are grateful that this tire didn't explode while driving on [XXX] last week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F

Traveling at highway speeds, engine running at approximately 1,700 RPM without warning, a catastrophic engine failure occurred. Piston connection rod appears to have failed, causing both sides of engine block and oil pan to be destroyed, dumping oil and coolant onto roadway. Cummins ISX15 diesel engine. This dropped large pieces of engine block and debris all over the road causing a danger to other drivers. Because of the travel speed and complete loss of engine power (Red Stop Engine Light) with no warning, vehicle was difficult to control steering and safely getting to side of road. This vehicle was 7 years old, however only had 23,000+/- mile on it. The Stop Engine Light and warning buzzer came on and in less than 60 seconds, while trying to pull over safely on the shoulder of the interstate (again traveling at highway speeds), the catastrophic failure occurred. Vehicle was towed to local Cummins repair center for investigation and repairs.

The contact owns a 2023 Entegra Vision XL. The contact stated that while driving at an undisclosed speed, he heard an abnormal rhythmic bang emanating from the rear of the RV. No warning lights were illuminated. The RV was taken to the dealer, who diagnosed a failure with the parking brake, finding that the parking brake was dragging and required adjustment. The RV was repaired, but the failure reoccurred. The RV was taken to the dealer, who then replaced the parking brake assembly and diagnosed an additional failure with the pinion shaft seal. The RV was repaired, but the failure reoccurred. The RV was not repaired. After investigating the failure, the contact related the failure to SSM: 51050. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 2,500.

The contact owns a 2021 Entegra Accolade RV. The contact stated while driving 60 MPH, the coach was flexing abnormally. The contact heard abnormal popping sounds from where the coach was attached to the RV cockpit. The contact stated no warning light was illuminated. The contact had taken the RV to a local dealer, where it was diagnosed and determined that the screws used to attach the coach to the cockpit were undersized and needed to be replaced. The RV was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 14,000.

Have had a recall on rv chassy for over two years now. Took local ford dealer over a year to finally agree they could look at my rv for fords recall. Said it was good no problem detected . Then a month later ford sends out a recall saying all recalls are now needed to be repair even if your recall induction said it was ok. Sent out official recall in March 2023 saying all need to be fixed and parts can be ordered. Haven’t gotten called back like local does said. They also say they might not be able to fit my rv in to repair. Would have to drive over 2 hours to get repaired at a ford! It’s a windy, steep, road and the recall is for power steering and all things related to that! Was told by local ford they prob won’t tow it for me since a no drive order hasn’t been issued! Safety recall 24V097. Been trying to call you guys to report with no success. Also when I put my vin in on your website it says no recalls but I have the letter, I went to fords recall page to verify and it’s still a recall. The ford dealer about 30 minutes from me was the one that finally agreed to check the recall, and have been helpful, but they are so backed up with recalls as you can tell from my info about when recall was issued and still no appt made to fix (if they can even fix it locally) the very original recall was sent sometime in 2022 I believe for it to get checked to see if there was an issue or not, and it took until either end of 2023 or beg of 2024 for it to get checked, only for me to get a letter shortly after saying it needs repairs regardless. We don’t feel safe driving our rv!

Service Advance Trac System warning light illuminated while driving about 60 MPH in gusty wind. Cruise Control and Hill Assist became inop. This happened twice on one 500 mile trip, both times in windy conditions. Both times, after shutting off engine for a few minutes, no warning light and all systems functioned normally again. Reading motorhome forums, this seems to be a common problem with Ford E Series and F53 chassis motorhomes of various brands. I haven't read any conclusive fix for the problem. I do see that Ford has a service bulletin, SSM 49349 which describes this exact problem and states that Ford "...engineering is working to implement a solution for this condition...", and advises that the dealer "...schedule a follow-up appointment for service in March 2021". I have not found any additional information from Ford about a fix for the problem....now 3.5 years later.