ENTEGRA Complaints

The DEF system gave us a false reading and derated the engine to 5 miles per hour. We were able to make it to a repair shop and left it there.

The contact owns a 2022 Entegra Launch. The contact received notification of NHTSA Campaign Number: 24V160000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.

The contact owns a 2024 Entegra Ethos built on a 2023 Ram Promaster 3500 Chassis. The contact received notification of NHTSA Campaign Number: 24V218000 (Equipment); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was invalid; however, the chassis information was able to be decoded.

The receiver hitch for trailering is experiencing abnormal metal fatigue and deformation. The motorhome was factory equipped with a receiver hitch that shows a rating of 12,000 lbs and a 1200 lb tongue weight. I have towed both an enclosed trailer with a max weight of less than 4000lbs and a Jeep Gladiator in the flat tow configuration. The Jeep weighs less than 5000 lbs. With both of these towed vehicles being less than 50% of the receivers' rated capacity, I believe there is a manufacturing defect with the supplied receiver hitch. I am certain that had this issue not been detected, continued use would very likely cause a breakaway of the towed vehicle, posing an extreme safety risk as a trailer or Jeep Gladiator breaking away from the motorhome could very likely cause an accident. The receiver hitch is available for inspection. I have reached out to the receiver's manufacturer, Curt Manufacturing and they offered absolutely zero assistance. I have also attempted to contact Entegra/Jayco, but have not received a response.

MOTORHOME HAS A WINDSHIELD THAT WON'T STAY IN THE GASKET. DEALER HAD THIS UNIT IN THE SHOP AND HAD TO REINSTALL THE WINDSHIELD 4 DIFFERNT TIMES IN THE 1ST 8 MONTHS OF BEING PURCHASED BRAND NEW IN 2019. ON THE 4TH VISIT THE DEALER GO TIRED OF DEALING WITH US AND GLUED THE GASKET AND WINDSHIELD INTO THE FIBERGLASS HOLE. THESE WINDSHIELDS ARE NOT SUPPOSDED TO BE GLUED IN. WE DID DISCOVER THIS UNTIL APRIL OF 2024 WHEN THE WINDSHIELD HAD ROCK DAMAGE AND INSURANCE COMPANY HAD IT REPLACED. THE GLASS COMPANY SHOWED US HOW THE DEALER HAD INSTALLED THE GLASS WITH BLACK GLUE ALL AROUND THE GASKET. THEY DID THAT BECAUSE THERE IS A DEFINITE DEFAULT OF THE WINDOW OPENING VS THE SIZE OF THE GASKET THAT THE MANUFACTURER DESIGNED THIS UNIT WITH. SINCE THE ROCK DAMAGED REPLACED GLASS, THE GLASS COMPANY HAS HAD TO REINSTALL THE WINDSHIELD 2 MORE TIMES BECAUSE THE GASKET WON'T HOLD THE WINDSHIELDS WEIGHT AND THE WINDSHIELD KEEPS POPPING OUT IN THE TOP CORNER WHEN WE ARE DRIVING. THE GLASS COMPANY HAS NOW DEEMED IT UNSAFE TO DRIVE. WE CONTACTED THE MANUFACTURERS CUSTOMER SERVICE DEPT AND FILED A CASE WHICH THEY HAVE DENIED TO HELP US IN ANY WAY. WE AREN'T SAFE TO DRIVE IT AND SIMPLY CAN'T AFFORD TO FIX IT. THERE CUSTOMER SERVICE REP STATED THAT IT SHOULD NEVER HAD TO HAVE BEEN PUT IN AND OUT 4 TIMES BY THE SELLING DEALERSHIP, THEY SHOULD HAVE STOPPED WHEN IT CAME BACK IN FOR THE 2ND TIME AND SHOULD HAVE FILED A CASE WITH THE WARRANTY DEPT AT THE MANUFACTURER AND THEY SHOULD HAVE HANDLED IT BACK THEN. HOWEVER THE DEALERSHIP WAS ENJOYING GETTING PAID UNDER THE WARRANTY CLAIMS MONEY FROM THE MANUFACTURER AND THEN GLUED IT TO GET US OUT OF THEIR HAIR. THE GLUING OF THE WINDSHIELD AND GASKET ELIMINATES THE ABILITY FOR THE WINDSHIELD TO FLOAT AND WHEN GLUED CREATES STRESS ON THE FIBERGLASS AND IT FRACTURES, WHICH HAS HAPPENED. AND THE MANUFACTURE WON'T STAND BEHIND THEIR DEALERSHIP SCREWING UP THE INITIAL REPAIRS AND THE DAMAGE IT HAS CAUSED.

The contact owns a 2023 Entegra Vision XL. The contact stated that once he arrived back home from an RV trip he noticed that the 10 gallon water heater had broke off its mount. The contact also mentioned he called the dealer and they advised him the sooner appointment they had available would not have been until June 2024. The contact ordered the parts and and fixed the RV himself. The manufacturer was made aware of the failure. The failure mileage was 52,009.

2021 Entegra Coach Accolade 37TS, The coach entry door flaps terrible going down the road and you can see out it and we fear it will open. We’ve adjusted and tried about everything except for a magnet only available by manufacture if under warranty. (Ours is not) If not under warranty the magnet is unavailable to RV owners to purchased.

One of the bolts connecting the rear sway bar broke and fell out. Vehicle has been repaired by an independent service center, but is available for inspection. Reduced effectiveness of sway bar could cause loss of control. Other than service center the vehicle has not been inspected by other entities. I noticed the issue when conducting routine inspection of the vehicle. There were no warnings notifying me of the issue

Due to poor design and original installation of wiper system, wiper arm and motor failed creating visibility hazard in rain conditions.

Two of the heavy black metal pads for the levelling jacks fell to the road (unknown where) on it's very first trip. This can be a road hazard if another vehicle runs over them.