FCCC Complaints

The contact owns a 2021 Freightliner XC-M chassis. The contact stated that the instrument cluster had become delaminated, making the display difficult to read. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 20,000.

Defect: On Freightliner Custom Chassis diesel motorhomes the entire instrument cluster is a single all-digital "OptiView" LCD (Medallion 12.3", part 66-02439-000). The factory adhesive bonding the cover glass to the LCD delaminates under normal service, spreading bubbles and haze across the screen. It is widely reported across many coach brands on this chassis (Newmar, Tiffin, Coachmen, Winnebago, Entegra, American Coach) and occurs in cold climates as well as hot - an inherent material defect, not misuse. Safety risk: OptiView puts every primary driving indicator on one screen with no analog backup, so delamination obscures safety-critical information while driving: - Speedometer/tachometer become hard to read on a 30,000-50,000 lb vehicle. - Primary and secondary air-brake pressure gauges and the low-air warning are digital-only; a dropping reservoir or air leak can be masked until the spring brakes apply (FMVSS 121 requires these to stay visible to the driver). - Coolant temp, oil pressure, ABS and brake warnings can be hidden as a fault develops. - The rear/360-degree backup camera view degrades (FMVSS 111 Rear Visibility - the basis for NHTSA Recall 22V281). The failure is progressive and can worsen mid-trip. The manufacturer acknowledges it but calls it cosmetic, quoting about $5,200+ out of warranty for the same failure-prone design. Requested action: Open a defect investigation into OptiView/Medallion cluster delamination across Freightliner Custom Chassis RVs, evaluate under FMVSS 111 and 121, and consider a no-cost recall remedy regardless of warranty status. A detailed report with diagram and citations is attached.

The dash gauge display is developing bubbles and cracks in the display screen. It’s becoming difficult to monitor gauges on screen. Confirmed by Fliner dealer. Took in for inspection. Seeing multiple display failures on rv units. First appeared March 2025

The contact owns a 2018 Freightliner XC-R Raised Rail Rear Engine Motor Home Chassis. The contact stated that while in reverse(R), the rear wheels were moving in the opposite direction other than what was intended. Due to the failure, the contact needed assistance from another person outside the RV to safely maneuver the RV while reversing into a parking spot. The manufacturer was notified of the failure and the contact was instructed to drop the tag axle which would lift the weight off the axle, allowing the RV to operate as needed while in reverse(R). Despite the manufacturer's instructions, the failure persisted. The RV was not diagnosed or repaired. The failure mileage was approximately 37,500.

The front cap was not properly installed on the passenger's side of the vehicle. Yes vehicle is available for inspection if needed. If the front cap came completely separated from passengers side of the the main body it could shift and obstruct the drivers ability to see out the front windshield. If it came completely detached it could again obstruct the drivers view and fall on the roadway possibly in the path of either oncoming traffic and/or traffic following vehicle. Pictures of the problem were sent to Jayco with their reply "We do appreciate you taking the time to notify us & your concerns have been documented. This is not anything we have seen on a repetitive basis. Our Compliance Dept. has been made aware & it has been deemed that it is not an issue that would qualify for a Safety Recall." The first symptoms were cracking in the paint and sealant along the vertical seam between truck cab and overhead cap.

The contact owns a 2020 Freightliner XC-M Modular Rail Rear Engine Motor Chassis. The contact stated that while driving at various speeds, the low tire pressure alarm sounded with the TPMS message flashing on the instrument panel. The vehicle was taken to the dealer on several occasions to be repaired. The failure was repaired three times under warranty and once under NHTSA Campaign Number: 22V379000 (Tires). T contact stated that the failure returned immediately after each repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 800.

The dashboard on this has turned a very bright LIME GREEN. It is very hard to drive this at night because it is severely blinding to see the road. I have contacted Freightliner and Winnebago and I keep getting the run around. This happened when this was still under warrantee and I have been trying to get someone to help me.

My RV is 2022 Thor Aria 4000, a 40 foot diesel motorhome. On 11-16-22, I picked up my motorhome from my storage lot in Highland (CA) and drove (20 miles) for general service to Trans-West Truck Center 10150 Cherry Avenue, in Fontana, CA. When I left my storage facility, the RV was fully intact. When I arrived at the Trans-West Truck Center, I discovered the 91-gallon water tank (located in front of the right rear dual tires), had fallen through the wooden floor and dragged on the pavement. Note: My wife who was following me said she saw pieces of what she thought was cardboard flying out from under the RV while I was driving it. If my water tank (which was 2/3 full) would have come loose, it would have fallen under the RV, likely being run over by the tires and careening into traffic behind me or even crashing into my wife. After the RV was serviced at Trans-West Truck Center, they were able to reasonably secure the tank (which had been significantly bent) so I could take it to an RV repair facility. On 11-21-22, I took it for repair to J&L RV Repair (located at 8364 Sultana Ave, Fontana, CA 92335, 909-429-2194). While speaking to the owner, Joe Lozoya, he said he was currently working on another Thor Aria that had the exact same problem in which the water tank leaked and damaged the wooden floor. He said it appeared a factory installed overflow drain line was draining water on the wooden floor weakening it. Upon examining my RV, he said water drained on the wooden (plywood) floor, weakening it. It appeared to be an improper design when manufactured that caused water to drain on the wood and not the ground. I have owned this RV for three years and I know of only ONE time when I overfilled my water tank and saw water drain from the overflow line from under the tank. I could never see where the water drained due to the way the compartment was designed. The factory designed problem is that NO ONE can actually view the water tank as the compartment is cove

Because of the angle of the dash the light from it reflects on the windshield. The gauges can be dimmed but the odometer cannot. This cause a reflection in the direct line of sight. This reflection is a problem despite adjusting the seat and diming the gauges to full off. I have found a covering the entire gauge cluster with cardboard solves the problem.

The contact owns a 2014 Freightliner XC-L. The contact stated while driving 65 MPH, the check engine warning lights and diesel exhaust fluid message appeared on the instrument panel. The contact attempted to pull over into a rest stop and the vehicle shutoff with several other unknown warning lights illuminated. Due to the failure, the contact had the vehicle towed to an independent mechanic who discovered that the large wire bundles connected to the large main wiring harness had settled on top of the transmission which led to the engine failure. The manufacturer was notified of the failure and offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 56,000.