2013 FORD C-MAX Complaints

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE SHUDDERED INTERMITTENTLY AFTER SHIFTING FROM FIRST GEAR WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

THE LIFTGATE AND LATCH SHOULD HAVE BEEN ON THE RECALL LIST AND/OR LISTED ON THE EXTENDED WARRANTY BUT IS NOT CURRENTLY ON THE LISTS. FORD CORPORATE REFUSED TO REPAIR THE VEHICLE AT THEIR EXPENSE AND STILL HAS NOT REIMBURSED ME FOR THE EXPENSE. THE LIFTGATE OPENED UNEXPECTEDLY AND WITHOUT WARNING ON A FEW OCCASIONS: 1. THE LIFTGATE OPENED WHILE I WAS DRIVING ON THE FREEWAY AT 45 MILES PER HOUR. 2. THE LIFTGATE OPENED WHILE I WAS DRIVING ON THE STREET AT 25 MILES PER HOUR. 3. THE LIFTGATE OPENED ON DECEMBER 17, 2019 WHILE I WAS BACKING OUT OF A PARKING SPACE IN A PARKING GARAGE AND HIT THE STRUCTURE OF THE PARKING GARAGE, CAUSING DAMAGE TO THE LIFTGATE. ON FRIDAY JANUARY 24, 2020 THE LIFTGATE AJAR WARNING SIGNAL APPEARED ON THE CONSOLE INSIDE THE VEHICLE. WHEN I CHECKED THE LIFTGATE IT WAS NOT OPEN OR SLIGHTLY AJAR. THIS IS ALL HAZARDOUS AND SHOULD BE CONSIDERED A SAFETY ISSUE THAT NEEDS TO BE CORRECTED.

THE 120 VOLT CONNIVENCE CHARGE CORG PROVIDED WITH THE VEHICLE MAY OVERHEAT. FORD MOTOR COMPANY WILL MODIFY OR REPLACE THE WITH A NEW CHARGE CORD THAT HELPS PREVENT THE OVERHEATING AND A POSSIBLE FIRE. ALMOST 2 YEARS AFTER THIS RECALL FORD HAS NOT NOTIFIED ME OF A REPAIR. THE LOCAL DEALERSHIP DOES NOT AKNOWLEDGE THEIE INVOLVEMENT IN THIS RECALL AND FEINS IGNORANCE AND NO WILLINGNESS TO FIND OUT ANY RESULATION.

TL* THE CONTACT OWNS 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED AND THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO SOUTHWEST FORD LOCATED AT 3000 FORT WORTH, WEATHERFORD, TX 76087) AND WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE OCCURRED FOUR TIMES AND WAS TAKEN TO THE SAME DEALER. THE TECHNICIAN WAS UNABLE TO RETRIEVE A FAULT CODE. THE BATTERY WAS REPLACED AS A COURTESY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN CUSTOMER SATISFACTION PROGRAM 15B04 AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

WHILE VEHICLE MOVING AT ~15MILES PER HOUR IN A LEFT TURN AT A T INTERSECTION POWER STEERING TURNED VIOLENTLY THE STEERING WHEEL TO THE RIGHT, WITHOUT A POSSIBILITY FOR ME TO KEEP IT IN MY BOTH HANDS. ROTATION RATE OF THE STEERING WHEEL WAS VERY RAPID AND REQUIRED IMMEDIATE AND HEAVY BRAKING SO AS NOT TO HIT PARKED VEHICLE ON THE OUTSIDE OF THE TURN. MY WIFE DESCRIBED TWO OTHER INSTANCE WHEN IT HAPPENED TO HER IN HER WORK PARKING LOT WHERE SHE LOST CONTROL OF THE STEERING WHEEL AND HAD TO IMMEDIATELY SLAM THE BRAKES TO PREVENT THE CAR FROM HITTING ANOTHER VEHICLE. THIS HAPPENED TO HER WHILE TURNING TO THE RIGHT. THIS ISSUE IS NEW. WE HAD THE GEAR BOX CHANGED AT 75,000 MILES AND THE 3 INSTANCES HAVE HAPPENED SINCE THEN. WE ARE BRINGING THE CAR BACK TO THE DEALERSHIP FOR REPAIR HOPING THEY CAN FIX THIS ISSUE.

TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED WHILE DRIVING AT 10 MPH AND MAKING A TURN, WATER CAME IN CONTACT WITH THE BATTERY. THE VEHICLE STOPPED AFTER THE BATTERY WAS SATURATED. THE VEHICLE WAS TAKEN TO ROSWELL FORD (821 N MAIN ST, ROSWELL, NM 88201: (888 881-7087)) WHERE IT WAS CONFIRMED THAT EH BATTERY NEEDED REPLACEMENT BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.

RADIO INTERMITTENTLY WOULD NOT TURN ON. THEN CAR WAS COMPLETELY DEAD AT HOME AND COULD NOT UNLOCK DOORS ETC. HAD TO CALL AAA TO HAVE TOWED TO DEALER. RECEIPT STATES 'IDS FAULT CODE B1D19:49 ACM CD INTERNAL ELECTRICAL FAILURE STAYS ON RANDOMLY CAUSING VOLTAGE DRAIN. REPLACE ACM AND PROGRAM, PERFORM COORDINATED HYBRID BATTERY MODULE PROGRAMMING OF PCM, ABS, SOBDM-C, AND DC/DC MODULE, SOFTWARE UPDATES TO ENHANCE DRIVING AND HYBRID BATTERY CHARGE'. MY HUSBAND WAS TOLD BY DEALER THIS IS COMMON WITH THIS CAR. PAID OVER $1500. ORIGINALLY WAS TOLD IT WOULD BE OVER $3000. A ' SECOND' DIAGNOSIS WAS COMPLETED AFTER MY HUSBAND COMPLAINED. THIS HAPPENED ALSO IN JAN OF 2019 CAR WAS ALSO TOWED TO DEALER BUT WE WERE TOLD NOTHING WAS FOUND TO BE DEFECTIVE.

SINCE I PURCHASED THE 2013 C MAX THERE HAS BEEN AN ONGOING PROBLEM. IT STARTS WITH THE CLOCK, TIME IS WRONG. NEXT THE RADIO WILL NOT WORK UNABLE TO SHUT IT OFF, CHANGE VOLUME BASICALLY NOTHING WORKS. AFTER A DAY OR 2 THE CAR WILL NOT START, NO POWER. ONCE WE JUMP START THE CAR EVERYTHING WILL BE OK UNTIL THE NEXT TIME. CURRENTLY RADIO IS NOT WORKING AGAIN AND NOW ENGINE LIGHT IS ON AND I AM GETTING A WARNING TO PULL OVER SAFELY NOW. IT TOOK MULTIPLE TIMES TO TRY TO SHUT VEHICLE OFF. FORD TELLS ME 'WE NEVER HEARD OF THIS'. THEY WANT $500.00 DOLLARS TO JUST DIAGNOSE THE PROBLEM. THIS IS INSANE BECAUSE IT IS NOT THE FIRST TIME WE HAD THE VEHICLE IN FOR THE CLOCK, RADIO AND DEAD BATTERY. WHAT HAD TO HAPPEN BEFORE THIS GETS FIXED? A SERIOUS ACCIDENT? I READ ALL THE COMMENTS ON HERE AND IT LOOKS LIKE THAT THIS IS AN ONGOING PROBLEM! FORD NEEDS TO FIX THIS PROBLEM !

MY CAR WOULD NOT TURN. A NOTIFICATION TO CHECK POWER STEERING APPEARED. I WAS PARKED AND COULD NOT GET OUT OF THE SPACE BECAUSE THE WHEELS WOULD NOT TURN. THERE ARE MULTIPLE REPORTS ON LINE ABOUT THE SAME ISSUE WITH CMAX CARS. THE REPAIR WILL COST ME $ 2,600 TO FIX

I WAS PULLING OUT OF MY DRIVE WAY AND TURNED MY STEERING WHEEL WHEN MY CAR'S POWER STEERING STOPPED WORKING INSTANTLY AND IT BECAME IMPOSSIBLE TO STEER, THERE WAS ALSO A MESSAGE THAT DISPLAYED SAYING "SERVICE POWER STEERING". WHEN I STOPPED AN RESTARTED THE CAR, THE MESSAGE AND STEERING WERE FINE, HOWEVER THIS REPEATED A FEW DAYS LATER. WHEN I TOOK IT TO FORD TO BE SERVICED, THEY SAID IT WAS 'PROBABLY A BATTERY ISSUE", WHICH WAS REPLACED, HOWEVER THE NEXT DAY, THE SAME ISSUES OCCURRED.