2013 FORD C-MAX Complaints

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. WHILE DRIVING AT ANY SPEED, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE NOISE INCREASED AND THE VEHICLE WAS TAKEN TO CONWAY FORD (843-365-5596, LOCATED AT 2393 HIGHWAY 501 W, CONWAY, SC 29526) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WOULD BE REVIEWED TO SEE IF ANY ASSISTANCE COULD BE OFFERED. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.

I BOUGHT THIS USED SUV ON MAY 14, 2019 WITH 87,420 MILES. IN THREE OCCASIONS THE DISPLAY ON THE DASHBOARD HAS SHOWN, WITH NO AUDIBLE SOUND, THE MESSAGE TO STOP THE VEHICLE. THE VEHICLE WILL THEN SHUT DOWN. ALL TIMES HAPPENED WHILE I WAS DRIVING ON THE HIGHWAY. I NOTICED THAT THE AIR CONDITION SHUT ITSELF OFF, THEN I SAW THE DISPLAY MESSAGE. IF I WOULD NOT HAVE SEEN THE DISPLAY MESSAGE, THE CAR WOULD HAVE STOPPED WITHIN 400 FEET. THIS IS EXTREMELY DANGEROUS SITUATION AS I WOULD NOT HAVE TIME TO CHANGE TO THE EMERGENCY LANE, LEAVING A STOPPED CAR ON THE FAST LANE. I NOW KEEP LOOKING GLANCING AT THE DASHBOARD WORRIED THAT THE DISPLAY WILL APPEAR AGAIN. I HAVE TAKEN THE CAR TO THE DEALER TWO TIMES. THE FIRST TIME THEY TOLD ME THAT A SCANNER SHOWED NO PROBLEMS. NOW THE CAR IS AT THE DEALER FOR A SECOND TIME WHERE THEY ARE DOING MORE TESTING. I JUST DO NOT HAVE ANY MORE CONFIDENCE ON THIS CAR. THE DASHBOARD HAS ALSO SHOWN A DISPLAY "SEE MANUAL".

RE: POWER CORD FOR HYBRID CHARGING SYSTEM. IT IS FAULTY AND DANGEROUS! SAFETYRECALL #: 18S24. NHTSA RECALL: 18V-592 I PURCHASED A VEHICLE (USED) LOCALLY FROM A FORD DEALERSHIP-MULLINAX FORD IN NORTH PALM BEACH FL. UNFORTUNATELY THE POWER CORD WAS NOT WITH THE VEHICLE AND THEY HAD TO CONTACT THE DEALERSHIP IT CAME FROM, AND GEORGIA, TO SEND A POWER CORD. AS IT TURNS OUT THAT POWER CORD IS FAULTY FROM DAY ONE. IT OVERHEATS IN JUST MINUTES. I COMPLAINED TO THE DEALERSHIP MANY TIMES, BROUGHT THE VEHICLE IN AND THEY CONFIRMED THE POWER CORD WAS INDEED FAULTY. THEY HAD FIRST SAID THEY WOULD CONTACT FORD AND WOULD COVER IT. WELL THEY LIED AND DID NOT COVER IT. AND I'M STUCK WITH PAYING FOR AN EXPENSIVE VEHICLE THAT I CANNOT CHARGE, PAID EXTRA TO HAVE A FORD CERTIFIED, SO I THEN COULD PAY EVEN MORE TO HAVE AN EXTENDED WARRANTY. NONE OF WHICH COVERS THIS FAULTY POWER CORD THE ONE THAT PROBABLY DID NOT EVEN COME WITH THE VEHICLE. THEN, I HAVE RECEIVED NOT ONE BUT TWO NOTICES FROM THE FORD CORPORATION STATING THERE'S A RECALL ON THE CORDS, GREAT I THOUGHT. WELL, THEY STILL ARE NOT PROVIDING ME WITH A NEW SAFE AND FUNCTIONING CORD! NOTHING FROM FORD, AND NOTHING FROM THE DEALERSHIP WHO, ACCORDING TO A PERSON I SPOKE WITH AT FORD, I WAS TOLD THAT THEY HAD ALREADY REPAIRED MY VEHICLE. THAT IS A BLATANT LIE! I TOOK IT IN A SECOND TIME PER THEIR REQUEST, AND HE STILL WOULD NOT REPAIR OR REPLACE MY CORD. I SPENT EXTRA MONEY HAVING AN ELECTRICIAN TO MY HOUSE AND RAN ANOTHER POWER LEAD OUT TO WHERE MY CAR IS AND FOUND THAT INDEED IT WAS THE CORD. THROUGH MY ONLINE RESEARCH I HAVE FOUND THAT MANY HOMES AND GARAGES HAVE BEEN BURNT DOWN BECAUSE OF THESE FAULTY CORDS! CAN YOU PLEASE EXPLAIN TO ME HOW FLORIDA CAN GET AWAY WITH THIS, AND THE LOCAL DEALERSHIPS CAN SCREW THE PUBLIC LIKE THIS? PUTTING US IN DANGER? SELLING EXTENDED WARRANTEES ARE NOT HONORING THEM?

DRIVING ON HIGHWAY WHEN THE STEERING WHEEL ASSIST FAULT ALERT LIGHT SHOWED UP AND THE CAR START GETTING VERY HARD TO CONTROL. TOOK IT TO THE AUTO SHOP AND THEY FOUND CODE C102D. THEY RECOMMENDED REPLACE THE STEERING WHEEL RACK. $2325.

TRANSMISSION MAKING SLIGHT GRINDING NOISE, MORE NOTICEABLE AT LOW SPEED (20MPH).

TRANSMISSION FAILURE AND NO PARTS AVAILABLE. I HEARD WHAT I THOUGHT WAS ANOTHER WHEEL BEARING NOISE WHICH HAPPENED A MONTH AGO AND WAS REPAIRED. THIS TIME IT TURNED OUT TO BE TRANSMISSION IS BAD. STILL OWE 4100.00 TO FORD ON 6 YEAR LOAN. CAR PURCHASES 3/2014 NEW. THEY CAN'T FIX IT DUE TO NO PARTS AVAILABLE AS NOTED ON THIS REPAIR BILL. (QUOTED 8100.00 IF THEY COULD GET THE PARTS)

THE POWER STEERING WAS OCCASIONALLY FAILING BUT AFTER READING THE MANUAL I SAW THAT FORD SUGGEST DE POWERING THE CAR AND RESTARTING IT. AFTER WRENCHING MY BACK FROM DRIVING WITH THE POWER STEERING NOT WORKING I STARTED DOING THAT. THEN THE POWER STEERING SHUT DOWN COMPLETELY. WHEN I WENT IN THEY WANTED TO CHARGE ME OVER $2000 TO REPLACE THE STEERING RACK. AFTER DOING SOME RESEARCH I FOUND THAT FORD HAD RECALLED SIMILAR MODELS OF THAT YEAR RANGE FOR A SIMILAR ISSUE BUT HADN'T RECALLED THE CMAX. THE STEERING WAS NEARLY IMPOSSIBLE TO DRIVE WITHOUT THE POWER STEERING AND MY CAR WASN'T EVEN AT 100,000 MILES. I ALSO HAD BEEN TAKING THE CAR IN REGULARLY TO THE DEALERSHIP FOR CHECKS AND REPAIRS AND NO ONE INDICATED THIS MIGHT BE A CONCERN.

I WAS DRIVING TO WORK ONE NIGHT DOWN A RESIDENTIAL STREET AND SUDDENLY LOST POWER STEERING. THE WRENCH LIGHT CAME ON AND A MESSAGE DISPLAYED ABOUT THE POWER STEERING. LUCKILY I WASN'T ON A BUSY STREET SO I COASTED TO THE SIDE OF THE ROAD AND CALLED A TOW TRUCK. WHEN THE TOW TRUCK ARRIVED I TURNED THE CAR BACK ON AND THE POWER STEERING WAS WORKING LIKE NOTHING HAPPENED. THE SERVICE LIGHT AND MESSAGE WERE NO LONGER THERE. I STILL HAD THE CAR TOWED TO THE FORD DEALER AND WAS TOLD THERE IS NO PROBLEM WITH THE POWER STEERING. THAT IF IT HAPPENS AGAIN TRY AND GET TO A SHOP WHILE THE SERVICE LIGHT IS ON SO THEY CAN SEE WHAT CODE POPS UP. I WAS LUCKY THAT I WAS THE ONLY PERSON TRAVELING ON THAT ROAD AND MY RATE OF SPEED WASN'T THAT HIGH. IF THE PROBLEM WOULD HAVE HAPPENED ON A HIGHWAY OR A BUSIER INTERSECTION IT COULD HAVE BEEN FATAL.

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE STEERING LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION ASSEMBLY MODULE NEEDED TO BE REPLACED. THE CONTACT CALLED NORTH CENTRAL FORD AT 972-584-1338 (LOCATED AT 1819 N CENTRAL EXPY, RICHARDSON, TX 75080) WHERE IT WAS STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.

LIGHT CAME ON SAYING SERVICE POWER STEERING. ALMOST IMPOSSIBLE TO STEER IT. WAS TOLD BY THE FORD DEALER IT IS A $2,000.00 FIX. RESEARCH SHOWED ME THAT OTHER MODELS HAVE HAD THE SAME PROBLEM AND WERE LISTED AS A RECALL BUT THERE ISN'T ENOUGH DOCUMENTATION YET ON THE C-MAX'S TO WARRANT INCLUDING THEM. AT 55,000 MILES THAT SEEMS VERY EARLY TO HAVE THIS KIND OF PROBLEM. WE LOVE OUR C-MAX BUT THIS IS A DEFINITE CONCERN WHEN YOUR ON SOCIAL SECURITY 2,000 IS A BIG EXPENSE FOR A FOX AT 50 SOMR THOUSAND MILES. RESPECTFULLY SUBMITTED. [ ANY HELP WOULD BE APPRECIATED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM