2013 FORD C-MAX Complaints

ELECTRIC CHARGER MELTED AND STARTED A SMALL FIRE AT THE HOUSE OUTLET. IT MUST HAVE TRIPPED THE CIRCUIT BREAKER LUCKILY SAVING OUR HOME. FORD REFUSED TO ACCEPT RESPONSIBILITY WHEN IT HAPPENED TELLING ME IT WAS MY WIRING. NOW THERE IS A RECALL?

POWER STEERING COMPUTER MODULE WENT OUT WHILE BACKING OUT OF PARKING SPOT. LUCKILY NO CARS WERE PARKED NEXT TO ME AND NOBODY WAS WALKING IN THE LOT AS I LOST CONTROL OF THE STEERING. THIS CAR HAS 40,000 MILES ON IT. THIS ALSO HAPPENED AFTER DRIVING LESS THAN 100 MILES AFTER HAVING THE TRANSMISSION AND FRONT AXLE REPLACED.

WHEN YOU TURN OFF THE ENGINE, THE RADIO STAYS ON. WHEN THE ENGINE IS RUNNING, YOU CANNOT TURN DOWN VOLUME, USE NAVIGATION, ADJUST TEMPERATURE, USE CRUISE CONTROL. IT BEGAN WHEN I WAS TURNING THE CAR OFF AFTER A SHORT DRIVE. THIS IS THE SECOND TIME

TL* THE CONTACT OWNS A 2013 FORD C- MAX. WHILE DRIVING AND ACCELERATING, THE CONTACT HEARD AN ABNORMAL, HIGH PITCHED GRINDING NOISE COMING FROM THE VEHICLE. ALSO, "PLEASE PULL OVER SAFELY" WAS DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 111,211.

HELLO MY 12V BATTERY IS DISCHARGING SUDDENLY AND WITHOUT REASON. THE BATTERY HAS BEEN REPLACED AND THE FAULT RETURNS. ACCORDING TO TSB 15-0089, WHEN REPLACING THE BATTERY IN THE 2013 CAR, THE ELECTRONIC MODULE SHOULD BE REPLACED. THE DEALER NEVER PERFORMED THIS STEP, THE FORD MOTOR COMPANY DOES NOT TAKE RESPONSIBILITY FOR THE DEALER. I'M AFRAID THAT EVENTUALLY MY CAR WILL BURN. THIS FAULTY ELECTRONIC MODULE (MODEM OR TELEMETRICS) IS LOCATED NEAR THE HIGH VOLTAGE LION BATTERY. PLEASE HELP . I MENTION THAT FORD RECOMMENDS NOT TO CONNECT THE CHARGING CABLE DUE TO THE POSSIBILITY OF FIRE. GREETINGS (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I WAS DRIVING ON THE FREEWAY AND ALL OF THE SUDDEN MY CAR LOST POWER AND A "STOP SAFETLY NOW" WARNING POPPED UP ON MY SPEEDOMETER. I MANAGED TO GET TO SIDE OF THE FREEWAY AND STOPPED THE CAR. I LOOKING ONLINE FOR A SOLUTION AND I READ THAT I CAN TURN ON AND OFF THE CAR A COUPLE TIMES AND THAT WILL FIX IT. I READ THERE WAS THE SAME ISSUE WITH THE FORD FOCUS ELECTRIC VEHICLES AND THERE WAS A RECALL TO REPLACE A DEFECTIVE PART. THE FORD C-MAX HAS THE SAME ISSUE BUT WAS NEVER ISSUED A RECALL. THIS IS A VERY DANGEROUS ISSUE SINCE IT HAS HAPPENED TWICE WHILE ON THE FREEWAY AND I HAVE A SUDDEN LOSS OF POWER AND ACCELERATION. FORD SHOULD ISSUE THE RECALL TO THE C-MAX AS FOR THE "STOP SAFETLY NOW" ISSUE ON THEIR ELECTRIC VEHICLES.

TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE CONVENIENCE CHARGE CORD OVERHEATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HANSEL FORD (3075 CORBY AVE, SANTA ROSA, CA 95407, (707) 623-1426) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BY THE DEALER. THE FAILURE MILEAGE WAS 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT*JB

POWER STEERING WARNING LIGHT CAME ON AND POWER STEERING QUIT WHILE DRIVING IN THE MIDDLE OF TURN. IT CAME BACK ON AFTER STOPPING THE CAR AND TURNING OFF THE IGNITION. IT ALMOST CAUSED A WRECK. THIS IS VERY DANGEROUS.

OUT OF NOWHERE, THE CAR POPS UP A MESSAGE TO SERVICE POWER STEERING. AFTER TURNING THE CAR OFF AND ON AGAIN, THE MESSAGE DISAPPEARS. I DROVE 1 DAY WITH THE STEERING AS NORMAL, AND THEN THE NEXT DAY THE ELECTRIC ASSISTED POWER STEERING STOPS AND IT IS EXTREMELY DIFFICULT TO STEER. IT'S ALMOST LIKE THE CAR DECIDES EACH TIME YOU START IT IF THERE IS A STEERING PROBLEM AND THEN GIVES OR DOESNT GIVE ELECTRIC POWER STEERING AT YOUR START OF TRIP. ITS FRUSTRATING THAT OTHER MODELS OF FORD WITH THIS SAME STEERING SYSTEM HAVE RECALLS, BUT THIS LOWER SALES QUANTITY C-MAX GETS IGNORED.

WHILE VEHICLE WAS STATIONARY, OR IN MOTION LOUD GRINDING OR THUDDING NOISE FROM ENGINE. WHRN PLACING VEHICLE IN NEUTRAL SLIGHTLY IMPROVES. WHEN TAKEN IN TO FORD DEALERSHIP, WAS INFORMED IT HOLDS 5 QTS TRANSMISSION FLUID AND ONLY CONTAINED 1 QT. VEHICLE AT 110,000 MILES. TOLD A REFURBISHED TRANSMISSION COSTS $4800 AND LABOR AND TAX BRINGS THE REPLACEMENT TO $6800.