2013 FORD C-MAX Complaints

TRANSMISSION WENT OUT 2200 MILES AWAY FROM HOME TWICE ABOUT ONE YEAR APART. BOTH TIMES THE TRANSMISSION BEGAN TO MAKE TERRIBLE NOISE BOTH IDLING AND ON THE ROAD. THE TWO DEALERS, ONE IN NASHUA, NEW HAMPSHIRE AND TNE OTHER IN GREENVILLE, SOUTH CAROLINA, CHECKED THE TRANSMISSION OIL FOR METAL PARTICLES WHICH WERE FOUND IN ABUNDANCE BOTH TIMES. I LOOKED AT THE OPENED TRANSMISSION WHERE I OBSERVED THE VERY LARGE ROLLER BEARINGS AND RACE FULL OF PITS AND GULLS OBVIOUSLY FROM POOR QUALITY METAL PARTS SINCE THE TRANSMISSION IS SEALED.

TL* THE CONTACT OWNS A 2013 FORD C-MAX. WHILE DRIVING 10 MPH, THE TRANSMISSION MADE AN ABNORMAL GRINDING NOISE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: CAS-13704524-H7N0D5. NO FURTHER ASSISTANCE WAS OFFERED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 80,000.

WHEN I STARTED MY CAR TO RETURN HOME FROM WORK, THE "STEERING WARNING" LIGHT CAME ON. I PUT THE CAR IN REVERSE AND WHEN I TRIED TO BACK OUT, I REALIZED THAT MY WHEEL WAS NEXT TO IMPOSSIBLE TO TURN. I TURNED THE CAR OFF AND RESTARTED IT WITH THE SAME RESPONSE. I CALLED FOR A TOW TO A DEALERSHIP AND AFTER THEY HAD THE CAR OVERNIGHT AND INTO THE NEXT AFTERNOON, WAS TOLD IT WOULD COST $1,400 TO REPLACE THE STEERING PUMP AND TO BALANCE AND REALIGN MY TIRES. THE REPAIR IS NOT UNDER WARRANTY AS IT IS 4 YEARS OLD AND HAS JUST OVER 52,000 MILES. THERE WAS NO INDICATION MY STEERING WAS ABOUT TO GO. MY CAR IS REGULARLY SERVICED AND MADE NO NOISES OR HAD ANY TROUBLES PRIOR TO THIS INSTANT FAILURE.

UNABLE TO DRIVE CARE DUE TO SUDDEN LOSS OF POWER STEERING (HAPPENED WHEN PARKED FOR JUST A FEW MINUTES -- WENT IN BUILDING TO PICK UP SON FROM DAYCARE, CAME OUT AND NO POWER STEERING WHEN I RESTARTED CAR). THIS HAS APPARENTLY BEEN A PROBLEM ON OTHER FORD MODELS OF THE SAME YEAR AND THERE ARE RECALLS FOR THOSE, BUT NOT FOR THE C-MAX. UNSURE IF THIS COULD HAPPEN WHILE DRIVING, BUT IT COULD BE CATASTROPHIC IF IT DID. CAR HAS 52000 MILES AND HAS BEEN DEALER MAINTAINED.

CMAX MELTING PLUG THE 120 VOLT, 12 AMP CHARGE CORD THAT CAME WITH MY CAR IS OVERHEATING CREATING A FIRE HAZARD. THE END OF THE CORD THAT PLUGS INTO THE WALL HAS MELTED AND LEFT BURN MARKS ON THREE DIFFERENT ELECTRICAL OUTLETS IN MY GARAGE WHERE I PLUG THE CAR IN TO CHARGE. I PUT IN A DEDICATED 20 AMP LINE AND PLUG DUE TO THIS PROBLEM IN AUGUST. THE PLUG STILL BURNED AND MELTED. I HAVE PHOTOS OF THE OUTLET AND PLUG. I MADE FORD AWARE OF THE PROBLEM AND ADVISED VIA. FORD EV HELP LINE CASE # CAS-13607255. I AM TAKING THE CAR AND CHARGER INTO FORD ON MONDAY COMING 11/27/17. THIS PROBLEM WITH THE CORD HAS BEEN GOING ON SINCE 2013. I THOUGHT IT WAS MY PLUG. IT IS NOT.

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT THE 12-VOLT BATTERY DID NOT STAY CHARGED. THE BATTERY DIED OVERNIGHT AND WAS JUMPSTARTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER (KOERNER FORD OF SYRACUSE, SYRACUSE, NY, 315-474-4275) WHERE THE BATTERY WAS RECHARGED AND RESTARTED THE VEHICLE. A DIAGNOSTIC TEST WAS PERFORMED, BUT THE TECHNICIAN WAS UNABLE TO PINPOINT THE SOURCE OF THE FAILURE. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE WAS NOT REPAIRED. THE CONTACT COMPLAINED TO THE STATE ATTORNEY GENERAL AND WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 30,000.

CAR WILL NOT START AFTER BEING PARKED. AUTOMATIC DOOR OPENER DOES NOT WORK TO OPEN CAR. ONLY VALET KEY WILL OPEN CAR. ALL ELECTRICAL SYSTEMS ARE DEAD, THIS HAS HAPPENED MORE THAN 10 TIMES SINCE I PURCHASED THE CAR IN 2014. SUPPOSEDLY THIS PROBLEM HAS BEEN REPAIRED BY THE DEALERSHIP EACH TIME BY REPLACING THE BATTERY, REPLACING RELAY SYSTEMS, ETC. BUT IT CONTINUES TO RECUR. THERE IS NO PATTERN TO ITS OCCURRENCE BUT IS WELL KNOWN TO FMC.

THIRD TIME, ELECTRICAL COMPONENTS WERE ACTING WONKY (RADIO, NO CONTROLS WORKED, NO SHUT OFF, NOT TURNING OFF WHEN DOOR OPENED, AFTER CAR TURNED OFF, PHONE PART OF SYNC DIDN'T WORK), THEN, NOT SURE WHEN, BUT, AFTER PARKING IN DRIVEWAY, AND NOT DRIVING FOR A DAY OR TWO, CAR WAS DEAD, NO RESPONSE TO FOB, WOULDN'T START. EACH TIME, DEALERSHIP HAS TOLD ME THEY'VE FIXED IT, BUT, IT HAPPENS AGAIN. VERY IRRITATING, TO NEVER KNOW FOR SURE, IF I'LL HAVE A WORKING VEHICLE. I HAVE ALSO EXPERIENCED HAVING THE WINDOWS ROLL DOWN, ALL AT ONCE, CAR WAS OFF, I'D PRESSED FOB TO LOCK DOORS. THERE ARE MANY COMPLAINTS ABOUT THESE PROBLEMS! FORD NEEDS TO FIGURE OUT WHAT IS WRONG! I AM DISABLED, NO ONE TO HELP. A DEAD CAR IS A VERY HARD THING FOR ME TO DEAL WITH.

43,500 MILES THE POWER STEERING HAS FAILED; IT BEGAN A FEW THOUSAND MILES AGO, WHERE IT WOULD INTERMITTENTLY NOT WORK AFTER STARTING THE CAR, BUT THEN WITHIN A FEW MINUTES IT WOULD BEGIN WORKING. NOW IT HAPPENS MORE FREQUENTLY FOR LONGER. DEALER SERVICE HAS REVIEWED AND HAS DETERMINED THE (EST.) $2000 PARTS NEED REPLACING.

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT HEARD AN ABNORMAL GRINDING NOISE IN THE GEARS OF THE VEHICLE. THE CONTACT INFORMED SONORA FORD (13254 MONO WAY, SONORA, CA 95370; 209-532-5593), BUT THE CAUSE OF THE FAILURE COULD NOT BE IDENTIFIED. THE CONTACT WAS INFORMED THAT THERE WAS NO FAILURE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SHOULDER OF THE BRIDGE. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT IT FAILED TO START. THE VEHICLE WAS TOWED TO VERACOM FORD (790 SAN MATEO DRIVE, SAN MATEO, CA 94401; 650-340-7199) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 13370483. THE CONTACT WAS ADVISED TO FILE A COMPLAINT WITH NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.