2013 FORD C-MAX Complaints

S10 APPROPRIATE HANDLING- COPY OF A LETTER ADDRESSED TO THE ADMINISTRATOR REGARDING TAKATA AIRBAGS. *SMD

2013 FORD CMAX HYBRID. THIS CAR HAS HAD 2 BATTERIES ALREADY. THE CAR WENT DEAD AGAIN AFTER BATTERY WAS REPLACED 10 MONTHS AGO. CALLED THE PARTS DEPARTMENT TO SEE IF I COULD GET A REPLACEMENT. CLERK SAID IT MAYBE THE ALTERNATOR. THIS CAR DOES NOT HAVE AN ALTERNATOR. FORD PERSONNEL ARE NOT KNOWLEDGEABLE ON THIS CAR. DOES NOT GIVE ME ANY CONFIDENCE THAT FORD WILL FIX THIS PROBLEM. IT'S FRUSTRATING TO DRIVE THIS CAR AND NOT KNOW IF IT WILL START. FORD NEEDS TO FIX THIS PROBLEM.

TO WHOM IT MAY CONCERN, SOMEWHAT NORMALLY ON LONG CAR RIDES(NORMALLY ON THE HIGHWAY) THE CAR HAS A ELECTRICAL SHORT, CAUSING THE CAR TO USE UP ALL THE EV MILES IT HAS STORED. MEAN WHILE THE CAR STARTS TO SMELL LIKE BURNING ELECTRICAL, NO SMOKE IS SEEN BUT SMELL IS THERE. WHEN THE CAR IS PARKED AFTER THE ACCIDENTS , THE CAR GOES BACK TO NORMAL. THESE ACCIDENTS HAS HAPPEN OVER 10 TIMES, OVER THE PAST 2 YEARS. WE HAVE TOKEN THE CAR TO THE DEALER AT LEAST 4 TIMES FOR THIS PROBLEM AND NOTHING GETS FIXED. I THINK ALL THAT IS DONE IT RESETTING THE ELECTRICAL, YET THE PROBLEM CONTINUES AND BEEN HAVING MORE ELECTRICAL ISSUES. PROBLEMS WITH MY FORD MOBILE, RADIO NOT TURNING OFF AND SCREENS BLINKING.

MY CAR FAILED TO START FOR 2 CONSECUTIVE DAYS AFTER NON-OPERATION OVERNIGHT AND WHEN I TOOK THE DEALERSHIP THEY SAID THEY NEED TO PERFORM A TSB 15-0089, SINCE MY CAR WAS OUT OF WARRANTY LESS THAN 2 MONTHS, FORD SAID I NEED TO PAY $1500 TO FIX THIS ISSUE. BASED ON RESEARCH THIS ISSUES SEEMS TO AFFECT MULTIPLE VEHICLES IN THIS CATEGORY AND FORD IS NOT OWNING UP TO FIXING THIS ISSUE THAT IS AFFECTING THESE CARS.

TWICE IN PAST TWO YEARS THE RADIO HAS SUDDENLY STOPPED WORKING WHILE ENGINE RUNNING, BUT WOULD NOT TURN OFF. THUS, BATTERY WAS DRAINED OVERNIGHT WHEN CAR WAS PARKED. THE FIRST TIME THIS HAPPENED (LATE 2014 OR EARLY 2015), THE DEALER RESET THE SYSTEM AND REPLACED THE BATTERY. NO PROBLEMS UNTIL THURSDAY 4/7/16 WHEN AGAIN THE RADIO SUDDENLY STOPPED WHILE CAR WAS RUNNING, AND WOULD NOT TURN OFF, AGAIN DRAINING BATTERY BY 4/10/16. I AM CONCERNED THAT THIS IS A DEFECT, WHICH A SIMPLE RESET DOES NOT FIX.

I HAVE HAD MY 2013 FORD CMAX (HYBRID) IN A FORD AUTHORIZED SHOP AT LEAST SIX TIMES ( TWICE OVERNIGHT) FOR THE SAME ISSUE: THE INTELLIGENT ACCESS FEATURE ON THE DRIVER'S SIDE FRONT DOOR INTERMITTENTLY MALFUNCTIONS. FREQUENTLY IT WILL EITHER NOT LOCK OR NOT UNLOCK IN THE MANNER DESCRIBED IN THE OWNER'S MANUAL. AFTER TWO OR THREE VISITS TO THE SHOP, TWO REMEDIES WERE TRIED. I SHOULD MENTION TO YOU THAT THE SERVICE TECHNICIAN AT LITHIA FORD IN FRESNO TOLD ME ON MY SECOND VISIT THAT A SERVICE ADVISORY HAD BEEN ISSUED FOR THIS PROBLEM. THE FIRST REMEDY THEY TRIED WAS TO CLEAN THE SENSOR AND REPLACE A COUPLE SCREWS . THE SECOND WAS TO REPLACE THE ENTIRE HANDLE. NEITHER ONE WORKED. BY THE WAY, THE CAR IS STILL UNDER FACTORY WARRANTY. I HAVE REPEATEDLY BEEN TOLD THAT THE SERVICE DEPARTMENT, '' IS UNABLE TO REPLICATE THE PROBLEM.' THEREFORE, THERE IS NOTHING THAT CAN BE DONE. I FEEL THIS IS A SAFETY CONCERN FOR SEVERAL REASONS. AMONG THEM, WHEN PARALLEL PARKED ON A BUSY STREET, A DELAY IN OPENING THE DOOR EXPOSES ME TO BEING HIT WHILE STANDING IN THE STREET. ADDITIONALLY, WHEN PARKED IN A DARK PARKING STRUCTURE IN A BAD PART OF TOWN I AM EXPOSED TO POTENTIAL ATTACK WHILE TRYING TO LOCK OR UNLOCK THE DOOR. FINALLY IN A TORRENTIAL DOWNPOUR, I HAVE GOTTEN SOAKED BECAUSE THE DOOR WOULD NOT UNLOCK.

AFTER SHUTTING THE VEHICLE OFF, THE BATTERY HAS BEEN DEAD WHEN TRYING TO RESTART (OVERNIGHT OR AFTER WORK). THIS HAS OCCURRED 3 TIMES SINCE NEW IN 2013 - ONCE AT 11,900 MILES ON 12/30/13; ONCE AT 33,069 MILES ON 7/.10/15; AND NOW YESTERDAY AT 38,XXX MILES ON 3/17/2016. THERE HAS BEEN NO WARNING, NO WARNING LIGHTS PRIOR, AND THE BATTERY HAS CHECKED OUT FINE DURING ROUTINE MAINTENANCE OCCURRING BEFORE THE INCIDENTS.

DRIVING APPROXIMATELY 45MPH AND LOST POWER ON A BUSY ROAD WITH SEMI COMING UP BEHIND ME. DISPLAY STATED "STOP SAFELY NOW".

I'VE HAD MULTIPLE INCIDENCES OF A "BUCKING FORWARD" OF MY CAR WHEN BRAKING ON ROUGH ROAD OR BRAKING AND TURNING RIGHT WHEN THERE MAY BE UNEVEN ROAD OR POTHOLE NEAR REAR TIRES. I'VE BROUGHT IT FOR SERVICING , THEY ARE STUMPED BUT HAVE SUGGESTED MAY INVOLVE ABS. RECENTLY, MY ABS LIGHT WENT ON, INDICATING MY SYSTEM TURNED ITSELF OFF. I WAITED 2 HOURS TO BE TOLD THAT SOMETHING WRONG WITH SENSOR BACK TIRE WHICH IS READING THAT ITS GOING 250MPH. THEY HAVE TO ORDER PART, I HAVE TO WAIT ANOTHER 2HRS FOR THE REPAIR AND WAS TOLD IT WOULD COST ME $200 AS ITS NOT PART OF POWERTRAIN WARRANTY. I THINK THESE THINGS ARE ALL RELATED AND HAVE TOLD THE SERVICE DEPT I PREDICT THIS WOULD BE THE NEXT RECALL. THEY ARE BRUSHING IT OFF, BUT IF ANYONE WAS IN FRONT OF MY CAR WHEN IT "BUCKED" FORWARD, THEY COULD HAVE BEEN INJURED. I REPORTED THE RECALL FOR DEAD BATTERY ISSUE MULTIPLE TIMES, WAS DISMISSED BY THE SERVICE DEPT AND LATER THAT BECAME A RECALL. PLEASE LOOK INTO THIS COMPLAINT. THANK YOU. I'M SERIOUSLY CONSIDERING GETTING RID OF THIS CAR. ENOUGH IS ENOUGH.

AS OF CURRENTLY THIS IS GOING TO BE THE 10TH TIME THAT THIS VEHICLE HAS BEEN AT DEALERSHIP FOR REPAIR ( FACTORY RECALLS AND REPAIRS ). THIS LAST TIME WAS BECAUSE OF A FAULTY TRANSMISSION THAT TOOK OVER 3 WEEKS TO REPAIR.