2013 FORD C-MAX Complaints

AT FIRST THE CMAC WOULD NOT START FOLLOWED BY ALL THE ELECTRICITY IN THE GOES DEAD (HORNY LIGHTS RADIO NOW HAVE EVERYTHING). I WAS THEN DRIVING AT ABOUT 45 MPH THE CAR SLOWED DOWN BY ITSELF WHILE I WAS PRESSING THE GAS TO ABOUT 5 MPH AND I COULD NOT GO ABOVE THAT. THE SLOWDOWN WAS IMMEDIATE LIKE THE CAR DOWNSHIFTED IN THE LOWER GEAR. THE DEALER SAYS THEY DO NOT KNOW WHAT CAUSED IT BUT THEY SAW THE 12VOLT BATTERY ADD A BAD CELL AND SO THEY BELIEVING THAT THAT'S WHAT COULD'VE CAUSED ALL THE PROBLEMS.I CONTACTED FORD AND THEY SAID TO LET THE DEALER HANDLE IT. MY MAIN CONCERN IS THE CAR COMING TO ALMOST A FULL STOP IN THE MITTS OF HIGH-SPEED ESPECIALLY WITH NO PRIOR WARNING OR INDICATIONS.

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. WHILE THE VEHICLE WAS PARKED, IT WAS UNABLE TO BE STARTED. THE CONTACT STATED THAT THE BATTERY WAS DRAINED. THE CONTACT SPOKE WITH THE MANUFACTURER WHO APPROVED THE VEHICLE TO BE TOWED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS DRAINED; HOWEVER, THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.

THUMPING NOISE COMING FROM FRONT END AT LOW SPEEDS. SOUNDS LIKE FRONT SUSPENSION IS FALLING APART.

I PARKED THE CAR IN PUBLIC PARKING TO USE PUBLIC TRANSIT. WHEN I RETURNED APPROXIMATELY 10 HOURS LATER THE BATTER WAS DEAD. NOTHING WAS PLUGGED IN AND DRAWING ANY ELECTRICITY. BATTERY WAS SIMPLY DEAD. I WAS ABLE TO GET A JUMP START AND GET THE VEHICLE HOME, I REMOVED THE BATTERY, CLEANED THE TERMINALS, CHARGED THE BATTERY OVER NIGHT AND REINSTALLED IT IN THE VEHICLE. AFTER INVESTIGATING ONLINE I SEE THAT THIS IS A COMMON PROBLEM FOR THE C-MAX AND WANT THIS DOCUMENTED. I BELIEVE THAT FORD MOTOR COMPANY PUT A BATTERY IN THIS CAR THAT IS NOT SUFFICIENT TO DO THE JOB IT WAS DESIGNED TO DO.

2013 FORD C-MAX HYBRID TRANSMISSION, LOUD NOISE COMING FROM TRANSMISSION AREA WHEN CAR IS IN GEAR AND MOVING. NO SOUND IN PARK AND NEUTRAL. SOUND IS INTERMITTENT.

I RECEIVED A RECALL FROM FORD NHTSA RECALL NUMBER 14V597 FORD RECALL NUMBER 14S21 ON SEPTEMBER 25, 2014 IT HAS BEEN A YEAR NOW AND FORD HAS NOT PROVIDED THE PARTS. IS NOT A YEAR SUFFICIENT TIME TO SUPPLY THE PARTS AND REPAIR MY CAR?

WE COMPLAINED OF SCRATCHING SOUNDS IN THE REAR BRAKES ON 5/14/2014 AND 13K MILES. THE DEALER STATED THAT THE PADS AND ROTORS WERE WORN TO A MINIMUM WITH NO EVIDENCE OF STICKING CALIPERS. ROTORS WERE REPLACED UNDER WARRANTY. WE COMPLAINED OF THE SAME SCRATCHING SOUNDS AT 18K MILES ON 11/17/2014 AND WERE TOLD THEY CHECKED OK. WE COMPLAINED AGAIN ON 8/12/2015 OF THE SAME ISSUE AND WERE TOLD THAT BOTH THE FRONT AND REAR BRAKE ROTORS WERE RUSTED AND PITTED AND NEEDED REPLACEMENT. ON 8/26/2015 AT 25K MILES WE BROUGHT THE CAR BACK TO THE SERVICE MANAGER AND WERE TOLD THE SAME THING AND THAT FORD WOULD NOT WARRANTY THE PROBLEM. PADS WERE NOT WORN AT THIS TIME. ON 9/10/2015 WE CONTACTED FORD CUSTOMER SERVICE (CASE 7858931-N9W5D9) AND WERE TOLD THAT FORD WOULD NOT HONOR A WARRANTY. WE CONTACTED TWO INDEPENDENT MECHANICS. BOTH STATED THAT ROTORS WEARING OUT IN 13K MILES AND A LITTLE OVER ONE YEAR WAS ABNORMAL. BOTH AGREED THAT REPLACEMENT WAS NECESSARY FOR SAFE OPERATION. ISSUE: EARLY AND IMPROPER RUSTING OF BRAKE ROTORS (1 WINTER, 13K MILES) THAT COMPROMISE SAFE OPERATION.

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ON REPEATED OCCASIONS SINCE THE CAR WAS 2 MONTHS OLD IT HAS GONE DEAD AFTER SITTING FOR 8-16 HOURS. IT HAS BEEN TOWED TO THE DEALERSHIP TWICE AND JUMP STARTED NUMEROUS TIMES. BOTH TIMES AT THE DEALERSHIP THEY SAID THEY PERFORMED A SERVICE RECOMMENDED IN A FORD BULLETIN TO FIX THIS KNOWN PROBLEM. IT STILL HAPPENS. NOTHING IS LEFT PLUGGED IN, NO DOORS ARE AJAR. IT HAPPENED AGAIN TODAY, JULY 23, 2015. THE DEALER SERVICE DEPARTMENT TOLD ME THEY NOW HAVE A RECALL ON THE VEHICLE THAT WILL FIX IT, BUT THERE IS NO RECORD ONLINE OF A RECALL ISSUED FOR THIS PROBLEM SINCE THE LAST TIME IT HAPPENED IN APRIL 2015.

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WAS STILL NOT AVAILABLE. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.